Help & FAQ

My Account

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Enter your email and password on the  sign in page
I don't have a login / Register for Online Access
If you're a current customer but don't yet have an online login and password, make sure you have your customer number handy and  use this link to register

Personalize my website experience

Your preferred industry selection informs what content we show in some areas, such as top categories or top products on your home page.

My Account > My Profile >  Change Site Preferences

My Company

I need to update my company address, phone, or email
The Main Account (Sold to) is your primary account data. This includes your main location address, primary contact details and email. If you need to update this information, use this link.
Add or Update a Job Account/Sub Account (payer)
Your Job Account/Sub Account (payer) is an account that you can setup underneath your main account to help keep track of smaller jobs and projects.

If you'd like to Add or update a Job Account/Sub Account (payer) use this link.. Once there you can submit your request to
Create New Users
As a company administrator, you can create your own users. This is preferred over registering new users via registration form. There is no delay for new users added by a company administrator. (vs a validation delay for new registrations) [popuppress id="2167"]


I want to reorder an item that is not available online
If, when viewing past orders, you see an item that is not available for purchase, you will see a link that says "Request Online Availability". Clicking that link will send a request to our product content team. [popuppress id="2164"]
How long will it take for an item I "requested online availability" to be active
Product builds need 3 business days to complete and are synchronized on Thursday evening. If your request was made on or before Tuesday of that week, your product will be available Friday of that week. Requests made Wednesday or later will be activated the next Friday.
I searched for a product that I know you carry, but it's not online
If you have purchased this item in the past, you can use the "request online availability" link in a past order. If you prefer another way to let us know we are missing any product, feel free to use the feedback link in the upper right of your screen and submit details. We will submit your request to the product content team.

Shipping FAQ

What happens if my shipping comes to more than $14.95?
A Border States Representative will contact you to discuss shipping options with you.
How will I know if something is a hazardous material that won’t ship UPS?
You will see a warning message that will let you know this item can not ship UPS
What option(s) should I choose to receive hazardous materials?
You can always choose to pickup items at the branch, as well as having them delivered on our truck.
If I choose BSE Truck, how do I know when the truck is coming?
Each local branch runs a regular truck schedule. Contact your branch location for details.
What if I need to change the shipping, delivery, or pickup on my order?
Please contact your branch location as soon as possible. A local representative will gladly help you update delivery/pickup options on your order.
Why don’t I see Fed Ex as an option?
We are not currently offering FedEx as an online option as UPS is our preferred small package or parcel carrier.

Contact Border States

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