1608N MiniDySC and 1608P ProDySC Voltage Sag Correctors May Lose Primary Functionality Posted on August 4, 2019 by Brandy McNeil 1608N MiniDySC and 1608P ProDySC Voltage Sag Correctors May Lose Primary Functionality Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. 1608N MiniDySC and 1608P ProDySC Voltage Sag Correctors May Lose Primary Functionality Reference: 2019-08-004 Date: August 2019 This Product Notice informs you of a potential anomaly that exists with the Bulletin 1608N MiniDySC® and 1608P ProDySC® Voltage Sag Correctors. Loss of an internal component may result in the product losing primary functionality, including sag correction and static bypass. PRODUCT NOTICE Page 2 of 6 expanding human possibility™ – Product Identification – The affected products are Bulletin 1608N MiniDySC and 1609P ProDySC Voltage Sag Correctors. Only specific units are affected. Affected units may be identified by the product serial number. Catalog Number Serial Number Catalog Number Serial Number Catalog Number Serial Number 1608N- 012A120V2S PM077535 1608N- 012A220V2S PM077356 1608N- 012A240V2S PM077345 PM077536 PM077396 PM077346 PM077559 PM077397 PM077347 PM077560 PM077398 PM077348 PM077614 PM077399 PM077349 PM077615 PM077400 PM077352 PM077616 PM077401 PM077353 PM077402 PM077354 1608N- 012A208V1S PM077817 PM077447 PM077355 PM077818 PM077448 PM077404 PM077819 PM077449 PM077405 PM077820 PM077450 PM077563 PM077821 PM077451 PM077564 PM077822 PM077452 PM077823 PM077453 1608N- 025A120V2S PM077444 PM077824 PM077454 PM077445 PM077825 PM077455 PM077446 PM077826 PM077456 PM077538 PM077827 PM077835 PM077539 PM077828 PM077540 PM077829 PM077541 PM077830 PM077542 PM077831 PM077568 PM077832 PM077569 PM077570 1608N- 025A208V1S PM077437 PM077438 PM077439 1608P- 025A415V4E PM077833 PRODUCT NOTICE Page 3 of 6 expanding human possibility™ The product identification information can be found on the product’s nameplate, located on the side of the device. The catalog number is in the CAT field and the serial number is in the SN field under the serial number bar code. In the example shown at the left, the catalog number is 1608N-012A240V2S and the serial number is PM078060. This information does not match the information in the Product Identification section of this document and is not subject to this notification. This image is shown as an example only. For product still in its packaging, the product identification information can be found on the carton label. The catalog number is in the CAT field and the serial number is in the SN field under the serial number bar code. In the example shown at the left, the catalog number is 1608N-050A120V2S and the serial number is PM077957. This information does not match the information in the Product Identification section of this document and is not subject to this notification. This image is shown as an example only. – Description – A component internal to the Dynamic Sag Corrector product may fail prematurely, resulting in loss of primary functionality, including sag correction and bypass functionality. This component is part of an internal circuit assembly and cannot be repaired in the field. – Temporary Workarounds – No workaround has been identified. Customers where the sag correction functionality is not system critical may bypass the sag corrector until a replacement can be installed. PRODUCT NOTICE Page 4 of 6 expanding human possibility™ – Correction – Correction requires replacement of the MiniDySC or ProDySC product. Contact your Rockwell Automation Distributor, Sales Office, or System Provider, or other place of purchase, and request replacement material. Make sure to reference this Product Notice PN 2019-08-004 when requesting replacement hardware. Repair or exchange is not available for this product. Unopened product should be returned in its original shipping carton with all factory seals intact. Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial publication of this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1089526. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION PRODUCT NOTICE Page 5 of 6 expanding human possibility™ You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 6 of 6 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
