5069-SERIAL Compact 5000 I/O Serial Module Incorrect Firmware Posted on December 1, 2019 by Brandy McNeil 5069-SERIAL Compact 5000 IO Serial Module Incorrect Firmware Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. 5069-SERIAL Compact 5000 I/O Serial Module Incorrect Firmware Reference: 2019-12-001 Date: December 2019 This Product Notice informs you of an anomaly that exists with the Compact 5000 I/O Serial Module, catalog number 5069-SERIAL. Product manufactured from October 10, 2019, through November 14, 2019, was shipped with incorrect firmware. Product must be returned for replacement. – Product Identification – The affected product is the Compact 5000 I/O Serial Module, catalog number 5069-SERIAL, manufactured October 10, 2019 (date code 2019/10/10), through November 14, 2019 (date code 2019/11/14). Important – Use only the catalog number and date code to identify affected product. The product nameplate and carton label will show firmware version 1.011. However, all product with a date code within the affected product range of 2019/10/10 through 2019/11/14 has the incorrect firmware version 2.001 installed and is subject to this notification. PRODUCT NOTICE Page 2 of 5 expanding human possibility™ For installed product, the product identification information may be found on the product nameplate. The catalog number is in the CAT field. The date of manufacture is in the DATE field and is of the format YYYY/MM/DD where YYYY is the year, MM is the month number, and DD is the day of the month. For example, 2019/11/10 is November 10, 2019. In the example shown at the left, the catalog number is 5069-SERIAL and the manufacturing date is YYYY/MM/DD. If the manufacturing date were between 2019/10/10 and 2019/11/14 this product would be subject to this notification. For product still in its shipping carton, the product identification may be found on the carton label. The catalog number is in the CAT field. The date of manufacture is in the DATE field and is of the format YYYY/MM/DD where YYYY is the year, MM is the month number, and DD is the day of the month. For example, 2019/11/10 is November 10, 2019. In the example shown at the left, the catalog number is 5069-SERIAL and the manufacturing date is YYYY/MM/DD. If the manufacturing date were between 2019/10/10 and 2019/11/14 this product would be subject to this notification. Installed product may also be inspected by using RSLinx. Using RSLinx on a powered network, browse to the desired 5069-SERIAL module and select the device properties. The catalog number will display in the Device Name field and the installed firmware version will display in the Revision field. In the example shown to the left, the Device Name is 5069-SERIAL and the Revision is 1.011. This product has the correct firmware installed and no action is required. If the Revision had shown 2.001, this product would be subject to the actions of this notification. PRODUCT NOTICE Page 3 of 5 expanding human possibility™ – Description – An anomaly that exists with the Compact 5000 I/O Serial Module, catalog number 5069-SERIAL. Product manufactured from October 10, 2019, through November 14, 2019, was shipped with incorrect firmware. On a small number of product firmware version 2.001 was installed instead of the correct firmware version 1.011. – Temporary Workarounds – No workaround has been identified. Affected product must be replaced. – Correction – Correction requires replacement of identified affected product. For any product matching the catalog number and manufacturing date information in the Product Identification section of this document, return the product to your local Rockwell Automation Distributor, Sales Office, or other place of purchase and request replacement product. Reference this Product Notice 2019-12-001 when requesting replacement product. This product is not available for repair or exchange. New product still within its shipping carton should be returned with the factory seals intact. Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial publication of this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1092645. Additional languages may also be available at the end of this article attached as downloadable PDF documents. PRODUCT NOTICE Page 4 of 5 expanding human possibility™ If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062