5380 CompactLogix and Compact GuardLogix Firmware Versions 29.011 and 32.011 Major Non-Recoverable Fault Posted on July 1, 2019 by Brandy McNeil 5380 CompactLogix and Compact GuardLogix Firmware 29.001 and 32.011 MNRF Error Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. 5380 CompactLogix and Compact GuardLogix Firmware Versions 29.011 and 32.011 Major Non-Recoverable Fault Reference: 2019-07-001 Date: July 2019 This Product Notice informs you of an anomaly that exists with firmware versions 29.011 and 32.011 used with Allen-Bradley® CompactLogix™ and Compact GuardLogix® controllers. Customers may experience a major non-recoverable fault (MNRF). PRODUCT NOTICE Page 2 of 5 expanding human possibility™ – Product Identification – The affected firmware versions are 29.011 and 32.011 used with 5380 CompactLogix and Compact GuardLogix controllers. Specific catalog numbers for controllers are listed below. CompactLogix Compact GuardLogix 5069-L306ER 5069-L306ERS2 5069-L306ERM 5069-L306ERMS2 5069-L310ER 5069-L310ERS2 5069-L310ER-NSE 5069-L310ERMS2 5069-L310ERM 5069-L320ERS2 5069-L320ER 5069-L320ERMS2 5069-L320ERM 5069-L320ERS2K 5069-L320ERMK 5069-L320ERMS2K 5069-L330ER 5069-L330ERS2 5069-L330ERM 5069-L330ERMS2 5069-L330ERMK 5069-L330ERS2K 5069-L340ER 5069-L330ERMS2K 5069-L340ERM 5069-L340ERS2 5069-L350ERM 5069-L340ERMS2 5069-L350ERMK 5069-L350ERS2 5069-L380ERM 5069-L350ERMS2 5069-L3100ERM 5069-L350ERS2K 5069-L350ERMS2K 5069-L380ERS2 5069-L380ERMS2 5069-L3100ERS2 5069-L3100ERMS2 The currently installed version of firmware can be determined using Rockwell Automation network tools, such as FactoryTalk® Linx™ or Studio 5000 Logix Designer®. The example to the left shows the properties dialog for a 5069-L350ERM as viewed in Studio 5000 Logix Designer. The firmware version is shown in the Revision field. In this example, the firmware version is 29.011. The firmware in this module would be subject to this notification and should be upgraded as described in the Correction section of this document. PRODUCT NOTICE Page 3 of 5 expanding human possibility™ Version 29.011 firmware has been available since July 28, 2016. Version 32.011 firmware has been available since December 13, 2018. Important – Hardware is not affected by this anomaly and may not be returned against this notification. Customers are advised to field update their controller firmware as described in the Correction section of this document. – Description – An anomaly that exists with firmware versions 29.011 and 32.011 used with Allen-Bradley CompactLogix and Compact GuardLogix controllers. Customers may experience a major non-recoverable fault (MNRF). Within the controller firmware, a non-safety critical diagnostic may incorrectly indicate anomalous operation, triggering a major non-recoverable fault (MNRF), type 1, numbers 60, 61, or 62 depending on hardware configuration. The fault can be recovered by power cycling the controller and re-downloading the controller program. However, the controller may continue to experience the false diagnostic. – Temporary Workarounds – No workaround has been identified. Customers are advised to follow the actions in the Correction section that follows. – Correction – Correction requires installation of a non-affected version of controller firmware. Only firmware versions 29.011 and 32.011 are affected with this anomaly. Customers using version 29.011 firmware are advised to upgrade to a later non-affected version of firmware, v30 or later. Version 29.011 customers may also downgrade to a version 28 release it their controller hardware supports prior versions. Customers using version 32.011 are advised to upgrade to version 32.012 or later. Version 32.012 is scheduled for release by end of July 2019. Version 32.011 customers may also downgrade to a prior version pending the release of 32.012. Firmware may be downloaded and installed from the Rockwell Automation Product Compatibility and Download Center (PCDC). Access the PCDC at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. In the Search field, enter the catalog number of your controller. Select the correct catalog number and then select the firmware version to be downloaded. Click the Downloads button and then click the Select Files box. Follow the directions to download and install the corrected version of firmware. Rockwell Automation will provide updated firmware as described in this document for a period of no less than 18 months from the initial publication of this Product Notice. PRODUCT NOTICE Page 4 of 5 expanding human possibility™ – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Following the instructions in the Correction section of this document, download and install corrected versions of firmware for your CompactLogix and Compact GuardLogix controllers. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice PN 2019-07-001 when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1088718. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
