AADvance Controller Sequential Function Chart Execution Error Posted on October 2, 2019 by Brandy McNeil AADvance Controller Sequential Function Chart Execution Error Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. AADvance Controller Sequential Function Chart Execution Reference: 2019-10-002 Date: October 2019 This Product Notice informs you of a potential anomaly that exists with firmware for the AADvance controller. When using Sequential Function Charts (SFC), AND divergences in the AADvance controller may lead to unexpected execution behavior. Customers are advised to avoid the use of the AND construct until updated firmware can be applied. PRODUCT NOTICE Page 2 of 6 expanding human possibility™ – Product Identification – The affected products are AADvance controllers, catalog numbers T9110 and T9120, firmware versions 1.040.xx and prior. Firmware versions 1.040.xx and prior were released as part of S/W Issues 21 and prior. Note – Product firmware may have been upgraded in the field. For installed product, the installed firmware version should be verified using the AADvance 1715 Collection Tool prior to taking corrective action. Only product with installed firmware versions 1.040.xx and prior require corrective action. Important – Product hardware is not affected by this anomaly and may not be returned against this notification. Refer to the Corrections section of this document for firmware update information. For installed T9110 product, the product identification information may be found on the product nameplate, located on the right side of the product. The catalog number will be in the upper right corner the software issue is in the S/W Issue field. In the example shown to the left, the catalog number is T9110 and the software issue is 21. This product matches the information in the Product Identification section of this document. Prior to taking corrective action, the installed firmware version should be verified. Only product with installed firmware version 1.040.xx and prior require corrective action. For new T9110 product still within its carton, the product identification information may be found on the carton label. The catalog number will be in the CAT field and the software issue is contained in the VER field. The software issue is the numeric portion of the VER field. In the example shown to the left, the catalog number is T9110 and the version is K21. The software issue is the numeric portion of K21, or 21. This product must be firmware updated prior to installation and operation. 16119110730077 PRODUCT NOTICE Page 3 of 6 expanding human possibility™ For installed T9120 Eurocard product, the product identification information may be found on the product nameplate, located on the Eurocard connector. The catalog number will be in the top left corner and the software issue is in the SW field. In the example shown to the left, the catalog number is 9120, or T9120, and the software issue is 15. This product matches the information in the Product Identification section of this document. Prior to taking corrective action, the installed firmware version should be verified. Only product with installed firmware version 1.040.xx and prior require corrective action. For new T9120 product still within its carton, the product identification information may be found on the carton label. The catalog number will be in the CAT field and the software issue is contained in the VER field. The software issue is the numeric portion of the VER field. In the example shown to the left, the catalog number is T9120 and the version is K15. The software issue is the numeric portion of K15, or 15. This product must be firmware updated prior to installation and operation. The product identification information of these modules may also be obtained electronically using the Rockwell Automation AADvance 1715 Collection Tool. This tool may be downloaded from the Rockwell Automation Product Compatibility and Download Center (PCDC) at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. In the “search” field enter “AADvance 1715 Collection Tool” and select the latest version for download and installation. Use of the tool is described in Rockwell Automation Knowledgebase Article ID 68174. In the collection tool, the output will list the details for each module in the system. T9110 and T9120 modules will be shown as Processor, with the type and firmware shown in the “Currently running operational firmware” line. In the example below, the example below, the module type is 9110, or T9110, and the firmware version is 1.040.5. This product is within the firmware revisions for this anomaly and is subject to this notification. PRODUCT NOTICE Page 4 of 6 expanding human possibility™ – Description – A potential anomaly exists with firmware for the AADvance controllers catalog numbers T9110, software issues up through 21, and T9120, software issues up through 15. When using Sequential Function Charts (SFC), AND divergences in the AADvance controller may lead to unexpected execution behavior. Customers are advised to avoid the use of the AND construct until updated firmware can be applied. At this time, Rockwell Automation does not support the use of SFC in safety related applications, regardless of the version of Workbench that is used. The following is from the AADvance Functional Safety System Implementation document, chapter 4, specific to Workbench 2.x: “Language Selection … Sequential Function Chart (SFC) (not supported by Workbench 2.0 in a safety related application)” – Temporary Workarounds – Customers are advised to avoid the use of SFC when programming a safety related application. If SFC use is required, the application must be fully tested to make sure all AND constructs resolve properly. – Correction – Important – Hardware is not affected by this anomaly and may not be returned against this notification. Correction requires updating your AADvance T9110 and T9120 controllers to firmware version 1.41 or later. When available, corrected firmware can be downloaded from the Rockwell Automation Product Compatibility and Download Center (PCDC). Access the PCDC at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. In the “search” field, enter AADvance. Select AADvance for the T9110 and AADvance Eurocard for the T9120. Firmware correcting this anomaly will be available for a period of at least 18 months from the initial publication of this Product Notice or initial firmware posting on the PCDC. PRODUCT NOTICE Page 5 of 6 expanding human possibility™ – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1090854. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 6 of 6 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
