AADvance Workbench 1.x and 2.x Performing Restore from Repository Posted on July 3, 2020 by Brandy McNeil AADvance Workbench 1.x and 2.x Performing Restore from Repository Error Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. AADvance Workbench 1.x and 2.x Performing Restore from Repository Reference: 2020-07-003 Date: July 2020 This Product Notice informs you of a potential anomaly that exists with the AADvance® Workbench 1.x and 2.x. If a controller application is modified by an online update following a controller restore, the communications between that controller and other controllers may stop. When a SNCP producing controller is replaced by importing an exchange file or by a project restore, it is required that you compile / build the entire project and update all controllers. – Product Identification – The affected products are: • AADvance Workbench 1.x – Catalog numbers T9082U, T9082D, T9083U, T9083D, and T9084U • AADvance Workbench 2.x – Catalog number T9087 PRODUCT NOTICE Page 2 of 6 expanding human possibility™ – Description – A potential anomaly exists with the AADvance Workbench 1.x and 2.x. If a controller application is modified by an online update following a controller restore, the communications between that controller and other controllers may stop. When a SNCP producing controller is replaced by importing an exchange file or by a project restore, it is required that you compile / build the entire project and update all controllers. The SNCP bindings between controllers may cease when a single controller, or not all controllers are updated in a distributed project restored from the repository. All the following conditions must be met for the anomaly to occur: • The project has been restored in the repository (*.vsc) or modified by importing an exchange file (*.pxf) • An online update is performed, and • Not all of the controllers are updated. This anomaly does not impact the binding “Consume Status Variable” or the “Error Variables” behavior. Using the second parameter, communication loss can be detected in the logic by configuring the “Use default Value”. An example is provided below with: • Consume Status Variable: ConsumerLinkVariable, shown in Figure 2 below. • Error Behavior: Use Value of: : -999, shown in Figure 2 & 3 below. Also, the Consume status variable will display an error code different than 0 when the communication loss occurs. This variable is configured in Figure 1 below. Figure 1: Consume Status Variable – AADvance 2.x PRODUCT NOTICE Page 3 of 6 expanding human possibility™ Figure 2: Error behavior configuration – AADvance 2.x Figure 3: Communication error identification – AADvance 2.x PRODUCT NOTICE Page 4 of 6 expanding human possibility™ – Temporary Workarounds – This anomaly may be corrected by performing a full build and download of all controllers following restore of a project from the repository or modified by importing an exchange file. – Correction – Correction of this anomaly requires updating to SISW 2.0 or later. Rockwell Automation is currently working on this release and will update the Knowledgebase article associated with this notification when SISW 2.0 is available for download and installation. As of the release of this notification, SISW 2.0 is anticipated to be released in early 2022. Until correction can be implemented, users are advised to implement the actions in the Temporary Workarounds section of this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number PN1514 / 1127005. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION PRODUCT NOTICE Page 5 of 6 expanding human possibility™ You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 6 of 6 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062