Firmware Update Required for Trusted T8111C Posted on September 1, 2018 by Brandy McNeil Firmware Update Required for Trusted T8111C Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Firmware Update Required for Trusted T8111C Reference: 2018-09-001 Date: September 2018 This Product Notice informs you that a firmware update is required for Trusted® T8111C Conformal Coated TMR Processor Modules shipped with firmware version O10. Customers are advised to update to version O11 or later. PRODUCT NOTICE Page 2 of 5 – Product Identification – The affected product is firmware version O10 as shipped with the Trusted T8111C Conformal Coated TMR Processor Module. Affected product was shipped starting in July 2018 and may be identified by the hardware and software issue information printed on the product nameplate. Important – T8111C product hardware is not affected by this notification. For opened product, the product identification information can be found on the product nameplate. The catalog number will be in the upper right corner and the firmware number will be the combination of the H/W Issue and the S/W Issue information. In the example shown the left, the catalog number is T8111C and the firmware version is the combination of the H/W Issue N and the S/W Issue 9, or N9. While N9 is also affected, it was not delivered to customers and is shown here as an example only. For unopened product, the product identification information can be found on the product carton label. The catalog number will be in the CAT field and the firmware version will be in the VER field. In the example shown to the left, the catalog number is T8111C and the firmware version is N9. While N9 is also affected, it was not delivered to customers and is shown here as an example only. PRODUCT NOTICE Page 3 of 5 – Description – A change is required to firmware release O10 for the Trusted T8111C processor. After further review with TUV, it has been determined with firmware release O10 that the threshold for residual bit error rate (RBER) detection must be changed. The RBER detection threshold has been addressed in firmware release O11. Important – T8111C product hardware is not affected by this notification. – Temporary Workarounds – No workaround has been identified. Follow the actions in the Correction section that follows. – Correction – Correction requires upgrading product firmware to version O11 or later. Rockwell Automation expects to receive TUV certification for firmware release O11 by the end of September 2018 and will post the updated firmware to the Rockwell Automation Product Compatibility and Download Center (PCDC) at that time. The Rockwell Automation Knowledgebase Article ID 1075973 for this Product Notice will be updated when firmware has been released to the PCDC. Firmware can be field upgraded. If you are unable to upgrade your product firmware or require additional assistance, contact Rockwell Automation Technical Support or your system provider and reference this Product Notice PN 2018-09-001. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Rockwell Automation will ensure firmware correcting this anomaly is available for download for a minimum of 18 months from the initial publication of this Product Notice. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact your system provider or Rockwell Automation Technical Support. See Appendix A for local Rockwell Automation Technical Support telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice PN 2018-09-001 when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1075973. Additional languages may also be available at the end of this article attached as downloadable PDF documents. PRODUCT NOTICE Page 4 of 5 Customers using the Rockwell Automation Support Center in a non-English language should search for the document by the article ID number listed above. The resulting article ID for non-English postings may be different than the listed article ID number. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062