GuardLogix 5580 Controller with V31 through V32 Firmware May Experience a Major Non-Recoverable Safety Fault when Online Editing is Interrupted Posted on February 3, 2021 by Brandy McNeil GuardLogix 5580 Controller with V31 through V32 Firmware May Experience a Major Non-Recoverable Safety Fault when Online Editing is Interrupted Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. GuardLogix 5580 Controller with V31 through V32 Firmware May Experience a Major Non-Recoverable Safety Fault when Online Editing is Interrupted Reference: 2021-02-003 Date: February 2021 This Product Notice informs you of a potential anomaly that exists with firmware for the GuardLogix® 5580 Controller. The SIL3/PLe configuration of GuardLogix 5580 controller and 1756-L8SP safety partner pair may experience a Major Non-Recoverable Safety Fault (T:14 C01, 03, 07 or 09) when online editing is interrupted. 1756-L8xES Safety Controller / 1756-L8SP Safety Partner PRODUCT NOTICE Page 2 of 5 expanding human possibility™ – Product Identification – The affected product is firmware for the following GuardLogix 5580 controllers, catalog numbers: 1756-L81ES, 1756-L82ES, 1756-L83ES, and 1756-L84ES when configured as SIL3/PLe using a GuardLogix 1756-L8SP safety partner controller. The affected firmware versions are: V31.011, V31.012, V32.011, V32.012 and V32.013. Product identification information may be found on the product carton label or nameplate, as shown in the example images below. The firmware version must be determined using network communication tools, such as FactoryTalk® Linx or Studio 5000®. Important: GuardLogix 5580 controller and safety partner hardware is not affected and may not be returned on this notification. Catalog Number on Product Label Catalog Number on Carton Label PRODUCT NOTICE Page 3 of 5 expanding human possibility™ – Description – The SIL3/PLe configuration of GuardLogix 5580 controller and 1756-L8SP safety partner pair may experience a Major Non-Recoverable Safety Fault (T:14 C01, 03, 07 or 09) when online editing is interrupted. An anomaly exists in the GuardLogix 5580 controller firmware (1756-L8xES and 1756-L8SP) where an online edit transaction may be mishandled between the safety controller (1756-L8xES) and safety partner (1756-L8SP). An interruption during an online edit may result in a Major Non-Recoverable Fault (MNRF) of the 1756-L8SP safety partner on the next online edit or on power cycling of the chassis containing the GuardLogix 5580 system. The anomaly exists because the online edit transaction is removed from the 1756-L8xES controller but not the 1756-L8SP safety partner. When the next online edit or chassis power cycle is performed active transactions are checked for and the condition results in the 1756-L8SP experiencing a Major Non-Recoverable Fault (MNRF). – Temporary Workarounds – Customers should avoid interruptions to Studio 5000 Logix Designer® while performing online editing with GuardLogix 5580 controller configured as SIL3/PLe when using specified V31 and V32 firmware. – Correction – Correction requires updating product firmware for both the 1756-L8xES controller and 1756-L8SP safety partner. Rockwell Automation is working on corrected versions of firmware and will release them to the Rockwell Automation Product Compatibility and Download Center (PCDC) when available. If you would like to receive a notice when this version is released, a link is provided at the end of the Knowledgebase article for this Product Notice. Important: The correction requires a customer installed firmware update that will be available from the PCDC site. GuardLogix 5580 Controller and safety partner hardware is not affected and may not be returned on this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • Until corrected firmware is available and can be downloaded and installed, follow the recommendations in the Temporary Workaround section of this notification. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1549. Additional languages may also be available at the end of this article attached as downloadable PDF documents. PRODUCT NOTICE Page 4 of 5 expanding human possibility™ If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
