PowerFlex 755TL Frames 5 and 6 DC Bus Overvoltage Condition Product Notice Posted on June 2, 2019 by Brandy McNeil PowerFlex 755TL Frames 5 and 6 DC Bus Overvoltage Condition Product Notice Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. PowerFlex 755TL Frames 5 and 6 DC Bus Overvoltage Condition Reference: 2019-06-002 Date: June 2019 This Product Notice informs you of an anomaly that exists with the PowerFlex® 755TL drives, frames 5 and 6 only. When used with firmware revision 4.002, under normal operating conditions, the drive can observe a false DC bus overvoltage condition. Correction requires upgrading your drive to version 4.003 or later. PRODUCT NOTICE Page 2 of 6 – Product Identification – The affected products are the PowerFlex 755TL drives, frames 5 and 6 only. Affected product was manufactured between January 1, 2019 and May 9, 2019, and uses firmware revision 4.002. Product Catalog Numbers 400VAC, 3PH 480VAC, 3PH 20G17NC015LNANNNNN 20G17ND014LNANNNNN 20G17NC022LNANNNNN 20G17ND022LNANNNNN 20G17NC030LNANNNNN 20G17ND027LNANNNNN 20G17NC037LNANNNNN 20G17ND034LNANNNNN 20G17NC043LNANNNNN 20G17ND040LNANNNNN 20G17NC060LNANNNNN 20G17ND052LNANNNNN 20G17NC072LNANNNNN 20G17ND065LNANNNNN 20G17NC085LNANNNNN 20G17ND077LNANNNNN 20G17NC104LNANNNNN 20G17ND096LNANNNNN 20G17NC140LNANNNNN 20G17ND125LNANNNNN 20G17NC176LNANNNNN 20G17ND156LNANNNNN 20G17NC205LNANNNNN 20G17ND186LNANNNNN 20G17NC260LNANNNNN 20G17ND248LNANNNNN Important – Nameplate and carton label information will show the factory installed firmware version information. Firmware may have been updated in the field. Prior to implementing corrective actions, verify the current firmware version using the product’s Human Interface Module (HIM) or an online tool such as Connected Components Workbench™ (CCW) or Studio 5000 Logix Designer®. For installed product, the product identification information may be found on the product nameplate, located on the side of the product. The catalog number will be in the Cat No field, the date of manufacture in the DATE field, and the as shipped firmware in the Original Firmware field. In the example shown to the left, the catalog number is 20J163D361LNANNNNN, the date of manufacture is 2019/04/02 (April 02, 2019), and the as shipped firmware version is 4.002. The catalog number does not match one of those listed in the Product Identification section of this document. This product would not be subject to this notification and is shown here as an example only. PRODUCT NOTICE Page 3 of 6 Date of manufacture and firmware information may also be found on the label located under the human interface module (HIM). The date of manufacture is in the DATE field and the as shipped firmware is in the Firmware field. In addition, firmware updates may be shown in the Field Installed column. In the example shown to the left, the date of manufacture is 2019/04/02 (April 02, 2019) and the as shipped firmware is 4.002. No field installed updates are listed on this example. This product would be subject to this notification if the catalog number shown on the product nameplate matches one of those listed in the Product Identification section of this document. Important – Use of the Field Installed column is optional. Firmware may have been updated in the field without updating this label. Prior to implementing corrective actions, verify the current firmware version using the product’s Human Interface Module (HIM) or an online tool such as Connected Components Workbench™ (CCW) or Studio 5000 Logix Designer®. The currently installed firmware revision may be found in Connected Components Workbench™ (CCW) on the Overview page for the product. The firmware revision will be in the Revision field. In the example shown below, the firmware revision is 4.003. This product has been upgraded to correct for the anomaly and would not be subject to this notification. PRODUCT NOTICE Page 4 of 6 If your PowerFlex 755T drive has a Human Interface Module (HIM) installed you can find the currently installed firmware by following these steps: 1. Select port 0 2. Scroll left to diagnostics 3. Scroll down to device version 4. Press Enter – Description – An anomaly exists with the PowerFlex® 755TL drives, frames 5 and 6 only. When used with firmware revision 4.002, under normal operating conditions, the drive can observe a false DC bus overvoltage condition. When an internal DC bus overvoltage condition is detected, the drive will fault with an Over Voltage fault code 10107 or 11107. Note – An internal DC bus overvoltage condition may be the result of conditions not related to firmware version 4.002. If, after updating your PowerFlex 755T drive to firmware version 4.003 or later, you continue to experience this fault you should follow standard PowerFlex drive troubleshooting practices. – Temporary Workarounds – No workaround has been identified. The drive’s firmware must be updated as described in the following Correction section. – Correction – Correction requires updating the drive’s firmware to version 4.003 or later. Drive firmware is available on the Rockwell Automation Product Compatibility and Download Center (PCDC) at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx. Enter “PowerFlex 755TL” in the search field and select firmware version 4.003 or later. Follow the instructions provided in the release notes to install the firmware. Rockwell Automation will accept requests for repair (where applicable) or replacement product for a period of 18 months from the initial publication of this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. PRODUCT NOTICE Page 5 of 6 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1087736. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 6 of 6 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
