Studio 5000 Logix Designer V32 Function Block Errors When Used with 5380, 5480 and 5580 Logix Controllers Posted on August 1, 2019 by Brandy McNeil Studio 5000 Logix Designer V32 Function Block Errors When Used with 5380, 5480 and 5580 Logix Controllers Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT SAFETY ADVISORY Notice of Potential Unsafe Condition Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below. Studio 5000 Logix Designer V32 Function Block Functions When Used with 5380, 5480, and 5580 Logix Controllers Reference: 2019-08-001 Date: August 2019 This Product Safety Advisory informs you of a potential anomaly that exists with Studio 5000 Logix Designer® versions V32.00.00, V32.00.01, and V32.01.00. When used with 5380, 5480, and 5580 Logix controllers Function Block Functions may not execute properly following an online edit and subsequent upload / download of the controller application. PRODUCT SAFETY ADVISORY Page 2 of 5 expanding human possibility™ – Product Identification – The affected product is Studio 5000 Logix Designer, catalog numbers: Studio 5000 Logix Designer Catalog Numbers 9324-RLD000ENE 9324-RLD300ENE 9324-RLD700NXENE 9324-RLD000ENM 9324-RLD300ENM 9324-RLD700NXENM 9324-RLD000INTL 9324-RLD300INTL 9324-RLD700NXINT 9324-RLD000INTLM 9324-RLD300INTLM 9324-RLD700NXINTM 9324-RLD200ENE 9324-RLD300NXENE 9324-RLDFBDENE 9324-RLD200ENM 9324-RLD300NXENM 9324-RLDFBDENM 9324-RLD200INTL 9324-RLD300NXINT 9324-RLDMLPE 9324-RLD200INTLM 9324-RLD300NXINTM 9324-RLDMLPEM 9324-RLD250ENE 9324-RLD600ENE 9324-RLD250ENM 9324-RLD600ENM 9324-RLD250INTL 9324-RLD600INTL 9324-RLD250INTLM 9324-RLD600INTLM Affected versions are V32.00.00, V32.00.01, and V32.01.00. The product version is found on the Studio 5000 About dialog. In the example shown to the left, the version is 32.00.00. This product would be subject to this notification. This anomaly affects Function Block Functions when used with the following Logix controller families: 5580 ControlLogix® and GuardLogix® 5480 CompactLogix™ 5380 CompactLogix and Compact GuardLogix® Important – Logix controller hardware and product firmware is not affected by this anomaly. – Description – A potential anomaly exists with Studio 5000 Logix Designer® versions V32.00.00, V32.00.01, and V32.01.00. When used with 5380, 5480, and 5580 Logix controllers Function Block Functions may not execute properly. Important – Function Block Instructions are not affected by this anomaly. This anomaly only affects Function Block Functions. PRODUCT SAFETY ADVISORY Page 3 of 5 expanding human possibility™ Following an online edit of a routine that contains Function Block Functions, if the application is uploaded into Studio 5000 Logix Designer and downloaded back into the controller, internal data used by the Function Block Functions will be incorrect or corrupt. This will cause the Function Block Functions and the Function Block routine to execute incorrectly. – Temporary Workarounds – If an application contains Function Block Functions, and that application has been edited online and subsequently uploaded to Studio 5000 Logix Designer, an L5K export / import must be performed prior to download. Customers are advised to avoid the use of Function Block Functions and use Function Block Instructions until full corrective actions can be implemented. Function Block Instructions are not affected by this anomaly. – Correction – Correction requires upgrading Studio 5000 Logix Designer to version V33 or V32.02.00 or later. When available, corrected software may be downloaded and installed from the Rockwell Automation Product Compatibility and Download Center. A link has been provided at the end of the Rockwell Automation Knowledgebase Article ID 1088973 if you would like to receive an email notification when software correcting this anomaly is available for download. This article will also be updated when additional release information is available. Important – Logix controller hardware is not affected and may not be returned on this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance. Until software correcting this anomaly can be downloaded and installed, follow the guidance in the Temporary Workaround section of this document. Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory 2019-08-001 when calling. Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer. The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1088973. Additional languages may also be available at the end of this article attached as downloadable PDF documents. PRODUCT SAFETY ADVISORY Page 4 of 5 expanding human possibility™ If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT SAFETY ADVISORY Page 5 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
