T8111C Series B Processor and Communications Module Incompatibilities Posted on April 2, 2019 by Brandy McNeil T8111C Series B Processor and Communications Module Incompatibilities Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Trusted T8111C Series B Processor and Communications Module Incompatibilities Reference: 2019-04-002 Date: April 2019 This Product Notice informs you of a condition that exists with older versions of Trusted™ T8150, T8151B, and T8151C communications modules when used with Trusted T8111C Series B processors. Older versions of the Trusted communications modules are not compatible with Trusted T8111C processors and will stop operating when used in the same system. PRODUCT NOTICE Page 2 of 5 – Product Identification – The affected system configuration is the Trusted T8111C Series B processor when used in systems containing one or more of the following communications modules: Trusted T8150, all H/W revisions. Trusted T8151, all H/W revisions. Trusted T8151B, H/W revisions A through F only. Trusted T8151C / Series A, H/W revisions A through F only. Important – Each product will operate correctly when used with compatible components. This notification addresses a compatibility condition when specific products and revisions are used within the same system. Processor modules are not affected by this anomaly and may not be returned or replaced on this notification. For installed product, the module identification information may be found on the product nameplate, located on the side of the module. The module catalog number will be located in the top right corner and the H/W revision will be in the H/W Issue field. In the example shown to the left, the catalog number is T8151C and the H/W revision is K. Since H/W revision is not within the affected product range, this example would not be subject to this notification and is shown here as an example only. Note – The format of nameplates has changed over time and the example shown may not be representative of all formats. However, the information shown on this example is available on all nameplate formats. For product still in the shipping carton, the product identification information will be shown on the product carton label. The catalog number will be in the CAT field and the H/W release letter will be part of the Version string. In the example shown to the left, the catalog number is T8151C and the Version string is K11, which represents H/W revision K. Since H/W revision is not within the affected product range, this example would not be subject to this notification and is shown here as an example only. Note – The format of carton labels has changed over time and the example shown may not be representative of all formats. However, the information shown on this example is available on all nameplate formats. CAT SER VER T8151C A K11 PRODUCT NOTICE Page 3 of 5 – Description – A condition exists with older versions of Trusted™ T8150, T8151B, and T8151C communications modules when used with Trusted T8111C Series B processors. Older versions of the Trusted communications modules are not compatible with Trusted T8111C processors and will stop operating when used in the same system. – Temporary Workarounds – No workarounds have been identified. Incompatible communications modules must be replaced as described in the Correction section of this document. – Correction – Correction requires replacement of incompatible communication modules with a compatible module. If you have an incompatible combination of T8111C Series B processor and T8150/T8151 communication module, as identified in the Product Identification section of this document, you must replace that communication module with a T8151C Series B or later module. Contact your local Rockwell Automation Distributor, Sales Office, System Professional, or other place of purchase, to arrange for replacement material. Due to the incompatibility, repair is not available as a correction option. Make sure to reference this Product Notice PN 2019-04-002 when requesting replacement material. Return of non-compatible modules is required to receive credit for replacement modules. Important – When ordering T8151C / Series B replacement modules, you also need to ensure you have a compatible T8153 connector module. T8151C / Series B is only compatible with T8153 modules H/W revisions G through X. If you are using T8153 H/W revision A through F you will also need to order a replacement T8153 modules for each replacement T8151C / Series B module. Rockwell Automation will accept requests for replacement product through October 2020. After this date, customers may purchase replacement product at their discretion and cost. Processor modules are not affected by this anomaly and may not be returned or replaced on this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice PN 2019-04-002 when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. PRODUCT NOTICE Page 4 of 5 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086218. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062