Trusted T8160 / T8160C TMR Interface Module May Not Start or May Stop during Operation Posted on June 3, 2017 by Brandy McNeil Error with trusted T8160 T8160C TMR Interface Module Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 email@example.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Trusted T8160 / T8160C TMR Interface Module May Not Start or May Stop during Operation Reference: 2017-06-003 Date: June 2017 This Product Notice informs you of an anomaly that exists with the T8160 and T8160C TMR Interface Modules, used to interface to Regent I/O subsystems. Modules may not start at power-up or may stop operating in service. Affected product must be returned for replacement. – Product Identification – The affected products are: Trusted T8160 and T8160C TMR Interface Modules, also referred to as Regent Interface Modules (RIM). Manufactured during September 2014. Serial numbers N14091016 through N14091045 inclusive, including those with a red “R” marking after the serial number. PRODUCT NOTICE Page 2 of 5 The product catalog number and serial number are located on the product nameplate, located on the side of the module. The product catalog number is located in the PROD No. field and will be one of T8160 or T8160C. The product serial number is located in the SERIAL No field. In the example image at the left, the catalog number is T8160 and the serial number is N14091043. This product matches the product identification information and should be returned to Rockwell Automation for replacement. Note that the red “R” on this example was used for a prior notification and is not applicable to the identification of product for this anomaly. Important – Product that was repaired as part of a prior notification will be marked with a red “R” next to the serial number. The red “R” is not applicable to this anomaly. If your product is within the N14091016 through N14091045 serial number range it should be returned for replacement regardless of the use of a red “R” marking. – Description – A potential anomaly exists with the Trusted T8160 and T8160C TMR Interface Module, also known as the Regent Interface Module (RIM), used to interface to Regent I/O subsystems. On some modules, internal component interconnections may loosen due to vibration or heat cycling during transit or operation. This may result in one or more of the three redundant systems in the module stopping during operation or not starting, as indicated by one or more of the “Healthy” LEDs on the front of the module flashing. An affected module may intermittently start correctly but may subsequent stop operating during operation. Even though a module appears to be working correctly, modules identified by serial number as described in the Product Identification section of this document must be replaced to correct the anomaly. Important – Do not attempt to insert a T8160 or T8160C TMR Interface Module into a Trusted IO module slot. Damage may occur to the Regent communication circuits. This damage will go undetected in the Trusted IO module slot and will not cause a red Healthy LED indication. For additional information on this condition, refer to Rockwell Automation Knowledgebase Article ID 823807. PRODUCT NOTICE Page 3 of 5 – Temporary Workarounds – No workaround has been identified. A module that does not start at power-up or that stops during operation may be power cycled and subsequently restarted correctly. However, the module will still require corrective action to ensure the module does not stop again during operation. – Correction – Affected modules must be returned for factory replacement. Customers should contact their Trusted system integrator and make arrangements to return product identified in the Product Identification section of this document for replacement. Reference this Product Notice PN 2017-06-003 when requesting replacement parts. Trusted system integrators should contact their Rockwell Automation Sales Office to process a return request. The product catalog number and serial number are required to process the return request. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Contact your Trusted system integrator to make arrangements for replacement. Trusted system integrators should contact their Rockwell Automation Sales Office to request return authorization. Reference this Product Notice 2017-06-003 when requesting replacement. The product catalog number and serial number are required for return authorization. Rockwell Automation will make replacement parts available for this anomaly for a period of 18 months from the release of this notification. If you need additional assistance, please contact your Trusted system integrator or Rockwell Automation Technical Support. See Appendix A for local Technical Support telephone numbers. Customers without TechConnect support contracts should reference this Product Notice PN 2017-06-003 when calling. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1049556. Additional languages may also be available at the end of this article attached as downloadable PDF documents. Customers using the Rockwell Automation Support Center in a non-English language should search for the document by the article ID number listed above. The resulting article ID for non-English postings may be different than the listed article ID number. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. PRODUCT NOTICE Page 4 of 5 We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.