1715 and AADvance T9000 Nuisance Soft Error Detection Faults Posted on July 2, 2020 by Brandy McNeil 1715 and AADvance T9000 Nuisance Soft Error Detection Faults Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Allen-Bradley 1715 and AADvance T9000 Nuisance Soft Error Detection Faults Reference: 2020-07-002 Date: July 2020 This Product Notice informs you of a potential anomaly that exists with the Allen-Bradley® 1715-AENTR, AADvance® T9110, and Eurocard T9120 products when used with select Digital Output Modules. Customers may experience spurious nuisance soft error detection (SED) errors in either the adapter / processor or the output module. – Product Identification – The affected products are: Processor Module / Adapter Corresponding I/O Module Allen-Bradley 1715-AENTR EtherNet/IP Adapter, firmware versions through 3.002 Allen-Bradley 1715-OB8DE Digital Output Module, all firmware versions AADvance T9110 Processor Module, system releases through 1.40 AADvance T9451 or AADvance Eurocard T9551 Digital Output Module, all system releases AADvance Eurocard T9120 Processor Card, system releases through 1.32 AADvance T9451 or AADvance Eurocard T9551 Digital Output Module, all system releases The processor module / adapter may exhibit the anomaly, or the corresponding I/O module may exhibit the anomaly when used with a processor module / adapter using the listed firmware versions. 1715-AENTR users may use RSLinx to determine the module’s firmware version. 1715-AENTR and AADvance users may use the AADvance 1715 Trusted Collection Tool to determine the processor’s or adapter’s firmware version. PRODUCT NOTICE Page 2 of 7 expanding human possibility™ The AADvance 1715 Trusted Collection Tool may be downloaded from the Rockwell Automation Product Compatibility and Download Center – 1. Go to https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. 2. Enter “AADvance” in the search . . . field. 3. Select the AADvance 1715 Trusted Collection Tool. 4. Select the most current version and click Downloads to start the download process. Note – Current users of the AADvance 1715 Trusted Collection Tool are advised to verify they are using version 1.40.26 or later. Instructions for the use of the AADvance 1715 Trusted Collection Tool may be found on the Rockwell Automation Knowledgebase, Document ID IN37555. The firmware version information for all products can be found in the resulting .CSV file. – Description – A potential anomaly exists with the Allen-Bradley 1715-AENTR, AADvance T9110, and Eurocard T9120 products. Customers may experience spurious nuisance soft error detection (SED) errors. For modules used in duplex mode, this is indicated by a red “Healthy” front panel indication and module Tags / Variables fault alarm. For 1715-OB8DE modules used in simplex mode, the error can only be observed using the System Health function of the AADvance 1715 Trusted Collection Tool. The image below shows an example System Health SED for the 1715-OB8DE module. Similar diagnostic information is available from the System Health SED for other listed modules. Customers can use the AADvance 1715 Trusted Collection Tool version 1.40.26 or later to view system health. SED related fault information can be identified. Download the latest collection tool from the PCDC as described in the Product Identification section of this notification. Detailed SED fault response information is included in Appendix B for 1715 and in Appendix C for AADvance. – Temporary Workarounds – Affected modules must be power cycled within the Mean Time to Restore (MTTR). • Power cycle the processor / communication adapter modules one at a time after verifying there are not faults present on the attached Ethernet network, making sure each module has fully powered up and qualified before moving to the next module. PRODUCT NOTICE Page 3 of 7 expanding human possibility™ • Power cycle the I/O modules after verifying no channel faults criss-crossed between module pairs. Power cycling the modules does not guarantee the system will not trip. However, if the system trips the system should go to the configured safe state if the system is designed per Rockwell Automation documentation and safety guidelines. Nuisance SED errors may be reduced by updating AADvance products to system release 1.40. If the fault occurs multiple times on the same module, the product should be returned for upgrade or replacement. – Correction – Correction requires a firmware update. • For Allen-Bradley 1715-AENTER, update to firmware version 3.003 or later. • For AADvance T9110 and Eurocard T9120, update to system release 1.41 or later. When available, firmware may be downloaded and installed from the Rockwell Automation Product Compatibility and Download Center. A link has been made available on the Rockwell Automation Knowledgebase article for this notification, ID PN1520, if you would like to receive an email notification when firmware addressing this anomaly is available. Important – Product hardware is not affected and may not be returned on this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • Sign up for email notification as described in the Correction section of this document. • Until firmware addressing this anomaly is available for download and installation, refer to the Temporary Workarounds section of this document. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Notice when calling. • Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number PN1520 / 1127099. Additional languages may also be available at the end of this article attached as downloadable PDF documents. PRODUCT NOTICE Page 4 of 7 expanding human possibility™ If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 7 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract. PRODUCT NOTICE Page 6 of 7 expanding human possibility™ Appendix B 1715 Detailed SED Fault Response Module Configurations with SED Error Present / Detected 1715-AENTR Duplex 1715-OB8DE Simplex 1715-OB8DE Duplex AENTR Module Indications LED Module Status Flashing Red Steady Green Steady Green Redundancy Status Steady Green Steady Green Steady Green Rack Status Steady Green Steady Red Steady Red Module Info AOP tab Major Fault None None None Minor Fault Recoverable None None Internal State Run Mode Run Mode Run Mode Input Tag .ModAFault 1 0 0 .ModBFault 0 0 0 .GroupFault 0 0 0 Annunciated in Studio 5000 Controller Organizer No No No OB8DE Module Indications LED Healthy Steady Green Steady Red Steady Red Ready Steady Green Steady Green Steady Green Module Info AOP tab Major Fault None Recoverable Recoverable Minor Fault None Recoverable None Internal State Run Mode Run Mode Run Mode Input Tag .ModAFault 0 NA 1 .ModBFault 0 NA 0 .GroupFault 0 0 0 Annunciated in Studio 5000 Controller Organizer No No No PRODUCT NOTICE Page 7 of 7 expanding human possibility™ Appendix C AADvance Detailed SED Fault Response Module Configurations with SED Error Present / Detected T9110 MP T9451 DO T9451 DO Duplex Simplex Duplex LED Healthy Steady Red Steady Green Steady Green Ready Steady Green Steady Green Steady Green Run Steady Green Steady Green Steady Green System Healthy Steady Red Steady Red Steady Red Controller Status Equipment View System Health FALSE FALSE FALSE Processor Module A Online TRUE TRUE TRUE T9110 Processor Module A Health FALSE TRUE TRUE Module Processor Module A Ready TRUE TRUE TRUE Indications Processor Module B Online TRUE TRUE TRUE Processor Module B Health TRUE TRUE TRUE Processor Module B Ready TRUE TRUE TRUE Processor Module C Online TRUE TRUE TRUE Processor Module C Health TRUE TRUE TRUE Processor Module C Ready TRUE TRUE TRUE LED Healthy Steady Green Steady Red Steady Red Ready Steady Green Steady Green Steady Green Run Steady Green Steady Green Steady Green IO Module Status Equipment View A Module Online Status TRUE TRUE TRUE T9451 A Module Health Status TRUE FALSE FALSE Module A Module Ready Status TRUE TRUE TRUE Indications A Module Run Status TRUE TRUE TRUE A Module Shutdown Status FALSE FALSE FALSE B Module Online Status TRUE FALSE TRUE B Module Health Status TRUE FALSE TRUE B Module Ready Status TRUE FALSE TRUE B Module Run Status TRUE FALSE TRUE B Module Shutdown Status FALSE FALSE FALSE
