Rockwell Allen Bradley POINT Guard I/O 1734-IB8S/B Product Notice Posted on August 11, 2023August 11, 2023 by Brandy McNeil Rockwell Allen Bradley #1232T-ENB-A2M-R20 NEMA 300 Size 4 Enclosed Starters with 1494U-200A disconnects Product Notice Rockwell Allen Bradley has identified a potentially nonconforming component. As part of our ongoing quality monitoring process, we bring to your attention an issue that has exhibited itself on the 1232T-ENB-A2M-R20. Rockwell has learned that mfg # 1232T-ENB-A2M-R20 NEMA 300 Size 4 Enclosed Starters with 1494U-200A disconnects may remain inadvertently energized when the disconnect handle is in the OFF/Open position. Correction: Corrective action requires on-site servicing of the affected product by Rockwell Automation Field Support personnel. Customers with the affected product should contact Rockwell Automation Technical Support to make arrangements for on-site remediation. Refer to this Product Safety Advisory PSA 2023-06-001 when making arrangements for field service. Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial publication of this Product Notice. Tara Styf with any questions. Ext. 14708 | tstyf@borderstates.com PSA_2023-06-001
Rockwell Allen Bradley POINT Guard I/O 1734-IB8S/B Product Notice Posted on August 30, 2022August 30, 2022 by Brandy McNeil Rockwell Allen Bradley has identified a potentially nonconforming component. As part of our ongoing quality monitoring process, we bring to your attention an issue that has exhibited itself on the 1734-IB8S/B with date codes between May 01, 2020 – September 30, 2021. Rockwell has learned that the 1734-IB8S/B may exhibit an intermittent connection fault. PN1590-1734-IB8S-8.29.22
Eaton Cooper Power Systems ELF Fuse Recall Posted on July 28, 2021 by Brandy McNeil Eaton Cooper Power Systems has issued a recall on their ELF Fuses manufactured from February 1, 2021–June 14, 2021. The recall is being issued because during one of Eaton’s routine internal tests, a nonconformance in the fuse end caps was identified that may prevent affected fuses from interrupting properly, requiring an upstream overcurrent protection to contain a fault. Only fuses with a date code between February 1, 2021, and June 14, 2021, are impacted. Eaton Cooper Power Systems has sent Border States a list of purchase orders impacted by this recall. We have quarantined any impacted Elf Fuses in our stock and are working to have them returned and replaced. Border States Account Managers have already reached out to impacted customers. Eaton will be issuing replacements for all impacted fuses. If you have any questions or concerns, contact either your local Border States Account Manager or your local Eaton Cooper Power Territory Manager.
PlantPAx 5.0 Execution Anomaly with PVLV Instruction When Controller Transitions from Program to Run Posted on March 2, 2021 by Brandy McNeil PlantPAx 5.0 Execution Anomaly with PVLV Instruction When Controller Transitions from Program to Run Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. PlantPAx 5.0 Execution Anomaly with PVLV Instruction When Controller Transitions from Program to Run Reference: 2021-03-002 Date: March 2021 This Product Notice informs you of a potential anomaly that exists with the PVLV Instruction – Incorrect operation when controller transitions from Program to Run. If your system does not contain the modules noted below, you will not be impacted by the notification. ControlLogix 1756-L8XEP CompactLogix 5069-3XXERP PRODUCT NOTICE Page 2 of 6 expanding human possibility™ – Product Identification – The affected product is firmware version V33.011 for the following ControlLogix and CompactLogix controllers, when used in a PlantPAx application. ControlLogix Process Controller – 1756-L81EP – 1756-L83EP – 1756-L85EP CompactLogix Process Controller – 5069-L320ERP – 5069-L340ERP To determine which version of Firmware your ControlLogix or CompactLogix controller has: • Run RSLinx Classic. • Browse to your ControlLogix processor. • Right mouse click on the ControlLogix processor and select “Device Properties”. • The ControlLogix processor firmware revision is shown in the “Revision” box (see images below). PRODUCT NOTICE Page 3 of 6 expanding human possibility™ – Description – PVLV – Incorrect operation when controller transitions from Program to Run. Output to device is incorrectly generated when the controller is transitioned from Program to Run status. Expected behavior is that the PVLV function should not produce any output when the valve is at rest in the selected position unless there is an operator or program command to do so. This anomaly can specifically cause equipment damage when applying the PVLV instruction to motorized valves. – Temporary Workarounds – The workaround is to apply external logic (as shown below) to disable any errant signal from the PVLV instruction being propagated to the field. Function Block Ladder Logic PRODUCT NOTICE Page 4 of 6 expanding human possibility™ – Correction – Correction requires updating product firmware. Rockwell Automation is working on this corrected version of firmware, expected to be V33.012, and will release it to the Rockwell Automation Product Compatibility and Download Center (PCDC) in the future. The Rockwell Automation Knowledgebase Article for this notification, ID PN1555, will be updated when corrected firmware is available. If you would like to receive a notice when this version is released, a link is provided at the end of the Knowledgebase article for this Product Notice. Important: Correction requires a customer installed firmware update that will be available from the PCDC site. Controller hardware may not be returned for update for this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1555. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION PRODUCT NOTICE Page 5 of 6 expanding human possibility™ You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 6 of 6 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
CENTERLINE 2100 PowerFlex 750 Series Frame 7 Drive Clearance Posted on March 1, 2021 by Brandy McNeil Centerline 2100 PowerFlex 750 Series Frame 7 Drive Clearance Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. CENTERLINE 2100 PowerFlex 750 Series Frame 7 Drive Clearance Reference: 2021-03-001 Date: March 2021 This Product Notice informs you of a potential anomaly that exists with the PowerFlex® 750 Series Frame 7 Drive packaged in a CENTERLINE® 2100 NEMA LVMCC. For PowerFlex 750-series Frame 7 drives with a top mounted 600MCM fuse block, physical interference with fan may cause arcing between fan and incoming terminal block. PRODUCT NOTICE Page 2 of 6 expanding human possibility™ – Product Identification – The affected products are the PowerFlex 750 Series Frame 7 Drives packaged in a CENTERLINE 2100 NEMA LVMCC manufactured from November 2018 through May 2020. Affected product may be further identified by the serial number located on the product nameplate. For information on how to determine the serial number of your LVMCC system please reference the Rockwell Automation Knowledgebase, Article ID IN5486, at https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/507207. Refer to Appendix B for the complete list of serial numbers. Product identification information may be found on the product nameplate located on the section door. The product serial number is shown in the CATALOG NO / SERIAL NO field. In example shown to the left, the serial number is 6500818477000100. This serial number is not part of the affected product list and is shown here as an example only. – Description – For PowerFlex 750-series Frame 7 drive with top mounted 600MCM fuse block, physical interference with the door mounted ventilation fan may cause electrical arcing between fan and incoming terminal block. The picture below shows the fan and incoming fuse block that may be involved in the physical interference. PRODUCT NOTICE Page 3 of 6 expanding human possibility™ – Temporary Workarounds – Rockwell Automation has not identified a temporary workaround. Correction requires the implementation of the customer action below. Customers are advised to take their systems out of service until the corrective actions can be implemented. – Correction – ATTENTION: Only persons skilled in the maintenance of industrial control and electrical equipment should attempt to perform the following actions. Failure to follow industry standard safety procedures, including Lock-Out / Tag-Out (LOTO) and use of appropriate levels of personal protective equipment (PPE), may result in harm to personnel or loss of equipment. Correction requires on site relocation of the terminal block within the cabinet to eliminate any interference. Customers with affected product must contact Rockwell Automation Post Sales Technical Support with this Product Notice number PN 2021-03-001 and the serial number of their product. Rockwell Automation will respond with a field retrofit kit with the necessary hardware and instructions to make the required correction. Important – Product hardware may not be returned on this notification. Correction actions may be made on site following instructions provided by Rockwell Automation. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • If you have product affected by this Product Notice, contact Rockwell Automation Post Sales Technical Support with this Product Notice number and the serial number of your equipment. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1553. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. PRODUCT NOTICE Page 4 of 6 expanding human possibility™ Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 6 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 PRODUCT NOTICE Page 6 of 6 expanding human possibility™ Appendix B Affected Product by Serial Number The following table identifies affected product by product serial number. Refer to the Product Identification section of this document for additional identification information. Affected Product Serial Numbers 6503781873-000100 6504197436-000300 6503781873-000100 6504413831-000500 6504437973-000700 6504915163-000200 6504915163-000100 6504658295-000200 6504764519-000600 6504764519-000700 6504794193-001400 6504794193-001800
Basic Peer-to-Peer Communication False Detection of Link Failure with Potential for Shutdown of Trusted Controllers Posted on February 4, 2021 by Brandy McNeil Basic Peer to Peer Communication False Detection of Link Failure with Potential for Shutdown of Trusted Controllers Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Basic Peer-to-Peer Communication False Detection of Link Failure with Potential for Shutdown of Trusted Controllers Reference: 2021-02-004 Date: February 2021 This Product Notice informs you of a potential anomaly that exists with firmware for the Trusted® T8111 and Trusted 8110 processor modules. Basic peer-to-peer timeout values can expire within one application cycle and recover on the following application cycle. This shutdown can be initiated when the input refresh status variables are set FALSE, this can occur in an individual Slave controller or in a Master controller. The peer-to-peer status signals immediately recover, but not before trip signals are initiated as if the peer-to-peer connection to the systems sourcing those trips had been lost. Trusted T811X PRODUCT NOTICE Page 2 of 5 expanding human possibility™ – Product Identification – The affected product is firmware versions up through 4.000 for Trusted processors, catalog numbers: • Trusted T8111C • Trusted T8110* Product and firmware version information may also be obtained electronically over a network connection. Refer to Rockwell Automation Knowledgebase Article ID 61300, Analysis Tool for Trusted Systems, for additional information. Trusted T811X* Product Label – Description – An anomaly exists where the basic peer-to-peer timeout values can expire within one application cycle and recover on the following application cycle. This however can be long enough for link failures and data timeouts to be reported. If a multi-SIS controller architecture is configured to fail safe on loss of communications AND has a single SIS controller managing the entire basic peer-to-peer network, then this anomaly can result in shutdowns being initiated. – Temporary Workarounds – • For Simplex link applications – This workaround assumes that the “input refresh status” variable (see example below) is used in the application to initiate a trip, in accordance with the guidance provided in Table 21 of ICSTT-RM454). This variable (on each sxp2p_i board) is ‘locked’ and set TRUE (i.e., force this status variable healthy), then this will prevent the application generating a shutdown condition should this reported anomaly occur. Trusted Catalog Number Location PRODUCT NOTICE Page 3 of 5 expanding human possibility™ • For Redundant link applications – This workaround assumes that the “input refresh status” variable is used in the application to initiate a trip (logically AND ’ed with its parallel input refresh status variable for redundant link configurations), in accordance with the guidance provided in Table 21 of ICSTT-RM454). These variables (on each pair of sxp2p_i boards) are ‘locked’ and set TRUE (i.e., force these status variable healthy), then this will prevent the application generating a shutdown condition should this reported anomaly occur. Example: – Correction – Correction requires updating product firmware to a later version. Rockwell Automation is working on a corrected version of firmware and will release it to the Rockwell Automation Product Compatibility and Download Center (PCDC) in the future. If you would like to receive a notice when this version is released, a link is provided at the end of the Knowledgebase article for this Product Notice. Important: Correction requires a customer installed firmware update that will be available from the PCDC site. Controller hardware may not be returned for update for this notification. Upon installation of the corrected firmware, the workaround noted above must be removed. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • Until corrected firmware is available and can be downloaded and installed, follow the recommendations in the Temporary Workaround section of this notification. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. PRODUCT NOTICE Page 4 of 5 expanding human possibility™ The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1552. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 expanding human possibility™ 4000Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
GuardLogix 5580 Controller with V31 through V32 Firmware May Experience a Major Non-Recoverable Safety Fault when Online Editing is Interrupted Posted on February 3, 2021 by Brandy McNeil GuardLogix 5580 Controller with V31 through V32 Firmware May Experience a Major Non-Recoverable Safety Fault when Online Editing is Interrupted Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. GuardLogix 5580 Controller with V31 through V32 Firmware May Experience a Major Non-Recoverable Safety Fault when Online Editing is Interrupted Reference: 2021-02-003 Date: February 2021 This Product Notice informs you of a potential anomaly that exists with firmware for the GuardLogix® 5580 Controller. The SIL3/PLe configuration of GuardLogix 5580 controller and 1756-L8SP safety partner pair may experience a Major Non-Recoverable Safety Fault (T:14 C01, 03, 07 or 09) when online editing is interrupted. 1756-L8xES Safety Controller / 1756-L8SP Safety Partner PRODUCT NOTICE Page 2 of 5 expanding human possibility™ – Product Identification – The affected product is firmware for the following GuardLogix 5580 controllers, catalog numbers: 1756-L81ES, 1756-L82ES, 1756-L83ES, and 1756-L84ES when configured as SIL3/PLe using a GuardLogix 1756-L8SP safety partner controller. The affected firmware versions are: V31.011, V31.012, V32.011, V32.012 and V32.013. Product identification information may be found on the product carton label or nameplate, as shown in the example images below. The firmware version must be determined using network communication tools, such as FactoryTalk® Linx or Studio 5000®. Important: GuardLogix 5580 controller and safety partner hardware is not affected and may not be returned on this notification. Catalog Number on Product Label Catalog Number on Carton Label PRODUCT NOTICE Page 3 of 5 expanding human possibility™ – Description – The SIL3/PLe configuration of GuardLogix 5580 controller and 1756-L8SP safety partner pair may experience a Major Non-Recoverable Safety Fault (T:14 C01, 03, 07 or 09) when online editing is interrupted. An anomaly exists in the GuardLogix 5580 controller firmware (1756-L8xES and 1756-L8SP) where an online edit transaction may be mishandled between the safety controller (1756-L8xES) and safety partner (1756-L8SP). An interruption during an online edit may result in a Major Non-Recoverable Fault (MNRF) of the 1756-L8SP safety partner on the next online edit or on power cycling of the chassis containing the GuardLogix 5580 system. The anomaly exists because the online edit transaction is removed from the 1756-L8xES controller but not the 1756-L8SP safety partner. When the next online edit or chassis power cycle is performed active transactions are checked for and the condition results in the 1756-L8SP experiencing a Major Non-Recoverable Fault (MNRF). – Temporary Workarounds – Customers should avoid interruptions to Studio 5000 Logix Designer® while performing online editing with GuardLogix 5580 controller configured as SIL3/PLe when using specified V31 and V32 firmware. – Correction – Correction requires updating product firmware for both the 1756-L8xES controller and 1756-L8SP safety partner. Rockwell Automation is working on corrected versions of firmware and will release them to the Rockwell Automation Product Compatibility and Download Center (PCDC) when available. If you would like to receive a notice when this version is released, a link is provided at the end of the Knowledgebase article for this Product Notice. Important: The correction requires a customer installed firmware update that will be available from the PCDC site. GuardLogix 5580 Controller and safety partner hardware is not affected and may not be returned on this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • Until corrected firmware is available and can be downloaded and installed, follow the recommendations in the Temporary Workaround section of this notification. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1549. Additional languages may also be available at the end of this article attached as downloadable PDF documents. PRODUCT NOTICE Page 4 of 5 expanding human possibility™ If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
ControlLogix 5580 Redundancy Unexpected Power-Up Handler Fault Posted on February 2, 2021 by Brandy McNeil ControlLogix 5580 Redundancy Unexpected Power-Up Handler Fault Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. ControlLogix 5580 Redundancy Unexpected Power-Up Handler Fault (Type 1 Code 1) with V33.011 Reference: 2021-02-002 Date: February 2021 This Product Notice informs you of a potential anomaly that exists with the ControlLogix® 5580 controllers with V33.011 Firmware. When using a power-up handler program in a ControlLogix 5580 redundancy system, you can experience a Major Fault (T01:C01 – Power-up Fault) on the new primary controller after switchover. To avoid this condition, remove the power-up handler and use the S:FS bit to execute the logic that was contained within the power-up handler. This is a loss of control and redundancy. PRODUCT NOTICE Page 2 of 5 expanding human possibility™ – Product Identification – The affected products are ControlLogix 5580 controllers with V33.011 in redundancy. • 1756-L81E, 1756-L81E-NSE, 1756-L81EK, 1756-L81EXT, 1756-L81EP • 1756-L82E, 1756-L82E-NSE, 1756-L82EK, 1756-L82EXT • 1756-L83E, 1756-L83E-NSE, 1756-L83EK, 1756-L83EXT, 1756-L83EP • 1756-L84E, 1756-L84E-NSE, 1756-L84EK, 1756-L84EXT • 1756-L85E, 1756-L85E-NSE, 1756-L85EK, 1756-L85EXT, 1756-L85EP Important – Product firmware may have been field updated and must be verified using online programming tools such as FactoryTalk® Linx or Studio 5000®. Refer to the user manuals for those products for instructions on identifying the installed firmware version. – Description – If a customer is using a Power-up Handler with a ControlLogix 5580 controller with V33.011 redundancy system and: • The system is fully Qualified/Synched. • The controllers are in run mode. • Both racks are power cycled. • The racks power up and fully Qualify/Synch. • And a switchover is caused. The “new” primary will have a major recoverable fault (Type 1 Code 1). This is a loss of control and redundancy. The Power-up handler is only executed when the controller powers-up in Run Mode (remote or hard run mode). The Power-up handler is typically used to handle conditions when the controller was powered down in run mode. Note: By default, a Logix Controller application does not have a Power-Up Handler defined. Carton Catalog Number shown: 1756-L8XX Product Catalog Number shown: 1756-L8XX PRODUCT NOTICE Page 3 of 5 expanding human possibility™ – Temporary Workarounds – Until product firmware is available correcting this anomaly, Rockwell Automation recommends you avoid this condition by removing the power-up handler and using the S:FS (First Scan Flag) bit to execute the logic that was contained within the power-up handler. – Correction – Correction requires updating product firmware to a later version. Rockwell Automation is working on a corrected version of firmware and will release it to the Rockwell Automation Product Compatibility and Download Center (PCDC) in the future. If you would like to receive a notice when this version is released, a link is provided at the end of the Knowledgebase article for this Product Notice. Important: Correction requires a customer installed firmware update that will be available from the PCDC site. Controller hardware may not be returned for update for this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • Until corrected firmware is available and can be downloaded and installed, follow the recommendations in the Temporary Workaround section of this notification. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1547. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. PRODUCT NOTICE Page 4 of 5 expanding human possibility™ Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
Rockwell Automation Library of Process Objects, P_PIDE Version 4.10.02 Critical Anomalies Posted on February 1, 2021 by Brandy McNeil Rockwell Automation Library of Process Objects P PIDE Version 4.10.02 Critical Anomalies Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Rockwell Automation Library of Process Objects, P_PIDE Version 4.10.02 Critical Anomalies Reference: 2021-02-001 Date: February 2021 Critical anomalies were identified with the P_PIDE version 4.10.02 of the Rockwell Automation Library of Process Objects. The anomalies relate to malfunctioning shedding actions when the P_PIDE is in manual mode and lack of bumpless transfer when transitioning from Automatic to Manual mode. – Product Identification – The affected products are the library objects associated with: • Rockwell Automation Library of Process Objects (PlantPAx Process Library) – version 4.10.02 • RA Studio 5000 Application Code Manager Process Library Update – version 4.10.02 • Studio Architect Library Update – version 4.10.02 These products contain the affected library object – P_PIDE (version 4.10.02). The version number of the P_PIDE can be identified in Logix by navigating to the Add-On Instructions tab in the Controller Organizer and selecting the P_PIDE. The information in the Revision row indicates the version that is subject to this notice. PRODUCT NOTICE Page 2 of 6 expanding human possibility™ – Description – Two critical anomalies were identified: 1. Shed Anomaly The P_PIDE may not properly default its CV to the configured safe state value if the interlock conditions are not met while in the P_PIDE is in Manual mode. “Safe state” actions can be configured within the faceplate to be None (do nothing), Hold (current state at the time of the interlock) or Use (a pre-specified value). “Interlocks” can be any number of specified conditions that are required for the P_PIDE to function normally in Auto mode. If the “chain” of interlocks is broken, the P_PIDE is expected to follow the behavior configured for its safe state. The function works as expected when the P_PIDE is in Auto or Cascade mode but will not when the P_PIDE is in Manual mode, leaving the potential for unexpected machine/equipment behavior. In addition, the operator can override the “safe state” during an interlock shed condition by simply placing the P_PIDE into manual mode and requesting a specific CV. Affected Version (screen capture) PRODUCT NOTICE Page 3 of 6 expanding human possibility™ 2. Auto to Manual mode anomaly The transition of the P_PIDE from Auto to Manual mode is not bumpless as the CV is incorrectly driven to the last manually entered value instead of starting from the current CV. Interlock not met CV maintained at 80% Manual Mode Selected AUTO MANUAL Output CV to device Last manually entered CV Output CV to device Last manually entered CV PRODUCT NOTICE Page 4 of 6 expanding human possibility™ – Temporary Workarounds – There are no temporary workarounds identified that can be performed with the 4.10.02 version of P_PIDE. Customers are recommended to use an earlier 4.10.xx version of the P_PIDE (from library 4.10.01 or earlier) until version 4.10.03 or later is available for download and installation. – Correction – Correction required updating to RA Library of Process Objects version 4.10.03 or later. Version 4.10.03 can be obtained from the Rockwell Automation Product Compatibility and Download Center (PCDC) at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. In the “Search” field enter “Process Library”. Select the “Process Library” result, then the desired version. Follow the instructions to download and install the corrected version 4.10.03 or later. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • If you have an affected version of the Process Library, update your library to a version not affected by this anomaly. Refer to the Temporary Workaround and Correction sections of this document for details. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. PRODUCT NOTICE Page 5 of 6 expanding human possibility™ The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1546. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 6 of 6 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
CENTERLINE 2100 NEMA LVMCC 100msec Duration Rated ArcShield R Frame Inability to Turn Off Breaker on Loss of Internal Control Power Posted on January 1, 2021 by Brandy McNeil Centerline 2100 LVMCC Inability to Turn Off Breaker on Loss of Internal Control Power Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. CENTERLINE 2100 NEMA LVMCC 100msec Duration Rated ArcShield R Frame Inability to Turn Off Breaker on Loss of Internal Control Power Reference: 2021-01-001 Date: January 2021 This Product Notice informs you of a potential anomaly that exists with the CENTERLINE® 2100 NEMA LVMCC 100msec duration rated ArcShield™ R Frame. If control circuit power is lost, the panel door cannot be opened, and the internal circuit breaker cannot be operated. PRODUCT NOTICE Page 2 of 11 expanding human possibility™ – Product Identification – The affected products are CENTERLINE 2100 LVMCC catalog number 2193 with options TRUG (3000A R-frame breaker) and 112B (100ms Duration rated ArcShield). The full list of affected products by serial number is attached as appendix B. Product may be identified by the serial number listed on the product nameplate. The serial number is shown in the CATALOG NO. / SERIAL NO. field. In the example shown to the left, the serial number is 6504850087/100. This serial number matches one listed in Appendix B and is subject to this notification. – Description – A potential anomaly exists with the CENTERLINE 2100 NEMA LVMCC Duration rated ArcShield R Frame. If power is lost to the control circuit, the panel door cannot be opened, and the internal circuit breaker cannot be operated. The ArcShield R-frame 100msec duration rated LVMCC relies on push buttons to power a shunt trip and shunt close using a line powered control transformer to operate the panel door interlock. If the control circuit loses power with the circuit breaker ON, the following occurs: • The buttons on the door become inoperative. • The circuit breaker cannot be turned off. • The door interlock cannot be released, and the panel door cannot be opened. The user is unable to access manual buttons on the front of the R-frame circuit breaker with the current ArcShield design. There is no bypass built into the door. This product is the main incoming for a LVMCC lineup. The circuit breaker will remain ON continuing to power the installation. – Temporary Workarounds – ATTENTION: Only persons skilled in the maintenance of industrial control and electrical equipment should attempt to perform the following actions. Failure to follow industry standard safety procedures, including Lock-Out / Tag-Out (LOTO) and use of appropriate levels of personal protective equipment (PPE), may result in harm to personnel or loss of equipment. If this anomaly occurs and the retrofit kit has not been installed, the following workaround will allow access to the cabinet. PRODUCT NOTICE Page 3 of 11 expanding human possibility™ ATTENTION – You must remove power to the cabinet prior to performing these actions. Removing the catch angle disables the locking mechanism and can allow user contact with live circuits. 1. Disconnect power to the unit and perform Lock-Out / Tag-Out (LOTO) procedures. 2. Locate the hardware holding the catch angle to the door. Refer to the image shown at the left. 3. Grind or chisel off the catch angle hardware. This will cause the catch angle to fall into the cabinet, allowing the door to be opened. The catch angle should be reattached to the door using standard nut and bolt hardware. Make sure the catch angle is reattached prior to restoring power to the cabinet. Important – After performing the workaround actions, you must make sure all materials, including the catch angle and associated fasteners, are located and removed from the cabinet. Failure to do so may result in a short circuit when power is restored to the cabinet. – Correction – The correction requires the installation of retrofit parts. The instructions for the field retrofit are included in appendix C. Rockwell Automation will provide retrofit parts for a period of 18 months after publication of this Product Notice. Customers should contact Rockwell Automation Technical Support to request a retrofit parts. When calling Technical Support it is important to reference this Product Notice – PN 2021-01-001. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. PRODUCT NOTICE Page 4 of 11 expanding human possibility™ • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1544. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 11 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 PRODUCT NOTICE Page 6 of 11 expanding human possibility™ Appendix B Affected Product by Serial Number The following table identifies affected product by product serial number. Refer to the Product Identification section of this document for additional identification information. Affected Product Serial Numbers 6503760435-300 6504347898-200 6504475597-400 6504648414-100 6503760435-300 6504347898-300 6504475597-700 6504648414-200 6503760435-300 6504347898-400 6504523683-100 6504648414-300 6503773973-1400 6504365274-100 6504526073-100 6504691705-1000 6503773973-3400 6504365274-200 6504526073-1000 6504691705-1400 6504043381-100 6504365274-500 6504526073-1100 6504719197-400 6504043381-200 6504365274-600 6504526073-1200 6504733147-100 6504043381-300 6504398108-900 6504526073-1300 6504733147-200 6504148298-300 6504404127-301 6504526073-200 6504740621-200 6504161080-100 6504454789-100 6504526073-300 6504740621-300 6504162172-300 6504454795-100 6504526073-400 6504740621-400 6504185853-100 6504454795-200 6504526073-500 6504757824-100 6504185853-200 6504454795-300 6504526073-600 6504775947-800 6504185853-300 6504454795-400 6504526073-700 6504809609-100 6504185853-400 6504456003-100 6504526073-800 6504817872-100 6504185853-500 6504456003-200 6504526073-900 6504819736-100 6504240362-200 6504456003-300 6504570401-100 6504834276-100 6504249105-1700 6504456003-400 6504629452-1000 6504837591-1000 6504252778-100 6504456003-500 6504629452-300 6504837591-1200 6504252778-200 6504456023-100 6504629452-400 6504837591-600 6504257876-100 6504456023-200 6504629452-500 6504842207-500 6504278072-300 6504456023-300 6504629452-600 6504850087-100 6504278462-100 6504456023-400 6504629452-700 6504850087-100 6504307621-100 6504456023-500 6504629452-800 6504867885-100 6504312558-100 6504475597-1100 6504629452-900 6504899472-500 6504344122-100 6504475597-1500 6504639770-100 6504928408-001 6504347898-100 6504475597-2000 6504641989-400 6504961015-600 PRODUCT NOTICE Page 7 of 11 expanding human possibility™ Appendix C Retrofit Part Installation Instructions Reference: Rockwell Automation Knowledgebase Article ID PN1544 / 1129825. https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1129824. Issue: A reset button to de-energize the R-Frame circuit breaker is missing from the door. Impact: If a fuse on the control transformer opens, the control station that energizes and de-energizes the circuit breaker will no longer function. If the control station is no longer functional, the circuit breaker can no longer be de-energized. The door lock on the circuit breaker will not release with the circuit breaker still energized. Resolution: Install a reset button in the polycarbonate window of the door. The reset button will be positioned over the OFF button of the circuit breaker. This reset button will allow the circuit breaker to be de-energized if a fuse opens on the transformer. The photo below illustrates the position of the reset button on the door. Section without the reset button installed: PRODUCT NOTICE Page 8 of 11 expanding human possibility™ Section with the reset button installed The following instructions show how to install the reset button in the window. Reset button installation steps: 1. Before working on the section to install the reset button, the control station should be used to de-energize the circuit breaker. Before performing any additional work on this MCC, remove all power from this MCC after de-energizing this circuit breaker. This allows the door to be opened and access to the window. 2. A hole for the reset button will need to be added to the window. The current design has the window being held in place by (4) pieces of hardware. The hardware should be removed so that the window can be removed for alteration. 3. Once removed, the window will need to have a 0.50” (12.7mm) hole added to the window. The hole will be located at 3.06” (77.7mm) from the left edge and 4.02” (102.1mm) from the bottom edge. The image below shows the location that the hole should be located on the window. PRODUCT NOTICE Page 9 of 11 expanding human possibility™ 4. Once the hole is added to the window, it can be re-installed on the door. The double-sided tape and the hardware used to mount the window on the door should be re-installed. When installed properly the hole will be in the bottom left quadrant of the door. Please refer to the picture at the beginning of this section for proper orientation. 5. Once the window is back in place, the reset button can be installed. The reset assembly will arrive fully assembled. The picture below shows the reset assembly and identifies the parts. The parts are (1) button screw, (2) spring, (3) bushing, (4) lock ring and (5) reset extension. PRODUCT NOTICE Page 10 of 11 expanding human possibility™ 6. To install the reset, place the bushing into the hole that was cut into the polycarbonate window until the bushing sits flush in the window. The lock ring will then be placed on the bushing from the inside side of the door until it sits flush against the polycarbonate window. If properly installed the reset bushing should be held in place. 7. Once the bushing is in place, the spring can be placed in the bushing. 8. The reset screw is then place in the bushing to hold the screw inside the bushing. 9. With the reset screw and spring being held in place, the reset extension is then screwed onto the reset screw. If properly installed, the front of the reset screw should be flush with the front of the bushing. The reset extension should be held securely onto the reset screw. Refer to the pictures below to see what the installed button should look like. View of installed reset from front side of the viewing window. PRODUCT NOTICE Page 11 of 11 expanding human possibility™ View of installed reset from the inside of the window.