Rockwell Allen Bradley POINT Guard I/O 1734-IB8S/B Product Notice Posted on August 11, 2023August 11, 2023 by Brandy McNeil Rockwell Allen Bradley #1232T-ENB-A2M-R20 NEMA 300 Size 4 Enclosed Starters with 1494U-200A disconnects Product Notice Rockwell Allen Bradley has identified a potentially nonconforming component. As part of our ongoing quality monitoring process, we bring to your attention an issue that has exhibited itself on the 1232T-ENB-A2M-R20. Rockwell has learned that mfg # 1232T-ENB-A2M-R20 NEMA 300 Size 4 Enclosed Starters with 1494U-200A disconnects may remain inadvertently energized when the disconnect handle is in the OFF/Open position. Correction: Corrective action requires on-site servicing of the affected product by Rockwell Automation Field Support personnel. Customers with the affected product should contact Rockwell Automation Technical Support to make arrangements for on-site remediation. Refer to this Product Safety Advisory PSA 2023-06-001 when making arrangements for field service. Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial publication of this Product Notice. Tara Styf with any questions. Ext. 14708 | tstyf@borderstates.com PSA_2023-06-001
Rockwell Allen Bradley POINT Guard I/O 1734-IB8S/B Product Notice Posted on August 30, 2022August 30, 2022 by Brandy McNeil Rockwell Allen Bradley has identified a potentially nonconforming component. As part of our ongoing quality monitoring process, we bring to your attention an issue that has exhibited itself on the 1734-IB8S/B with date codes between May 01, 2020 – September 30, 2021. Rockwell has learned that the 1734-IB8S/B may exhibit an intermittent connection fault. PN1590-1734-IB8S-8.29.22
Eaton Cooper Power Systems ELF Fuse Recall Posted on July 28, 2021 by Brandy McNeil Eaton Cooper Power Systems has issued a recall on their ELF Fuses manufactured from February 1, 2021–June 14, 2021. The recall is being issued because during one of Eaton’s routine internal tests, a nonconformance in the fuse end caps was identified that may prevent affected fuses from interrupting properly, requiring an upstream overcurrent protection to contain a fault. Only fuses with a date code between February 1, 2021, and June 14, 2021, are impacted. Eaton Cooper Power Systems has sent Border States a list of purchase orders impacted by this recall. We have quarantined any impacted Elf Fuses in our stock and are working to have them returned and replaced. Border States Account Managers have already reached out to impacted customers. Eaton will be issuing replacements for all impacted fuses. If you have any questions or concerns, contact either your local Border States Account Manager or your local Eaton Cooper Power Territory Manager.
Allen-Bradley 1719-A8 Ex I/O 8 Slot Chassis Parts Clearance Requirement Posted on August 3, 2020 by Brandy McNeil Allen Bradley 1719-A8 Ex IO 8 Slot Chassis Parts Clearance Requirement Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT SAFETY ADVISORY Notice of Potential Unsafe Condition Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below. Allen-Bradley 1719-A8 Ex I/O 8 Slot Chassis Parts Clearance Requirement Reference: 2020-08-003 Date: August 2020 This Product Safety Advisory informs you of a potential anomaly that exists with the Allen-Bradley® Catalog Number 1719-A8 Ex I/O 8 Slot Chassis. Clearance between the intrinsically safe I/O circuits of the leftmost I/O module and non-intrinsically safe network connections may not meet the 50 mm separation standard. Should a connection be made inadvertently between the intrinsically safe and non-intrinsically safe circuits a spark could occur, potentially causing an unsafe condition when operated within a hazardous environment. PRODUCT SAFETY ADVISORY Page 2 of 11 expanding human possibility™ – Product Identification – The affected product is the Allen-Bradley Catalog Number 1719-A8 Ex I/O 8 Slot Chassis manufactured prior to August 1, 2020 (date code 2020/08/01). For installed product or product not within its original shipping carton, the product identification information can be found on the product nameplate located on the back of the product. The product catalog number will be found in the CAT field and the manufacturing date in the Date field. In the example shown to the left, the catalog number is 1719-A8 and the date is shown as the code YYYY/MM/DD. If the date code were prior to 2020/08/01 this product would be affected and subject to this notification. If you are unable to remove the product to inspect the product nameplate, lack of the separation plate, as shown in the Correction section of this document, may be used to identify potentially affected product. For product still in its original shipping carton, the product identification information can be found on the product carton label. The catalog number will be in the CAT field and the manufacturing date in the DATE field. The example shown to the left locates the fields on the carton label. Affected product will have 1719-A8 in the CAT field and a date code of 2020/08/01 or earlier in the DATE field. PRODUCT SAFETY ADVISORY Page 3 of 11 expanding human possibility™ – Description – A potential anomaly exists with the Allen-Bradley® Catalog Number 1719-A8 Ex I/O 8 Slot Chassis. Clearance between the intrinsically safe I/O circuits of the leftmost I/O module and non-intrinsically safe network connections may not meet the 50 mm separation standard. Should a connection be made inadvertently between the intrinsically safe and non-intrinsically safe circuits a spark could occur, potentially causing an unsafe condition when operated within a hazardous environment. Important – If your installation does not use an I/O module in the first two slots of the chassis, the physical distance is increased such that it meets the clearance spacing requirement. However, Rockwell Automation recommends installation of the separation plate as described in the Correction section of this document to avoid potential future risk should the first slot be used as part of system expansion. As shown in the example image to the left, the distance separating the intrinsically safe I/O circuits from the non-intrinsically safe network circuits is less than the 50 mm as required by standard IEC/EN 60079-14 for non-physically separated circuits. This distance, or a physical separation plate, are required to reduce the likelihood of a cross connection between the circuits, such as might occur if a connection is not fully secured. – Temporary Workarounds – The IEC/EN 60079-14 standard requires a minimum 50 mm clearance between intrinsically safe I/O connections and non-intrinsically safe network connections. Where this distance cannot be maintained, a non-conductive physical barrier may be used such that the distance around the barrier is greater than 50 mm. Until corrective actions can be taken as described in the Correction section of this document, customers can implement one of the following temporary workarounds – • Where space permits, reconfigure the chassis such that the first two slots are left empty. This will increase the separation distance to meet the minimum 50 mm requirement. • Install a plastic separation barrier sheet between the 1719-AENTR module and the first I/O module extending at least 25 mm or 1 inch from the front of the module and extending around the module as shown in the correctly installed reference image provided in the Correction section of this document and in images and illustrations provided in Appendix B of this document. The thickness of the separation barrier material must be between 0.9 mm and 1.33 mm. PRODUCT SAFETY ADVISORY Page 4 of 11 expanding human possibility™ – Correction – Correction requires installation of a separation plate between the intrinsically safe I/O connections in slot 1 and the non-intrinsically safe network connections. Customers will be provided one separation plate kit catalog number 1719-SP1 for each 1719-A8 product on record. Customers are required to install the separation plate to correct for this anomaly. Instructions for the installation of the 1719-SP1 separation plate kit are available on the Rockwell Automation Knowledgebase Article ID 1127569 / BF25825 and are attached separately as Appendix B. The image to the left shows a 1719-A8 chassis without the required separation plate. This image shows a 1719-A8 module with the separation plate correctly installed between the 1719-AENTR module and the first I/O module. Important – 1719-A8 product returns are not authorized on this notification. Future shipments of 1719-A8 product will include the separation plate kit as part of the standard product. If you have affected product as described in the Product Identification section of this document and you have not received separation plate kits, or if the number of kits you have received is less than your installed affected product base, contact your local Rockwell Automation Distributor, Sales Office, or other place of purchase to request no cost 1719-SP1 separation plate kits. Reference this Product Safety Advisory PSA 2020-08-003 when requesting kits. PRODUCT SAFETY ADVISORY Page 5 of 11 expanding human possibility™ – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance. • If you have affected product, perform the actions in the Temporary Workarounds section until correction parts have been received and can be installed. • Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory when calling. • Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer. The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number PN1529 / 1127568. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT SAFETY ADVISORY Page 6 of 11 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract. PRODUCT SAFETY ADVISORY Page 7 of 11 expanding human possibility™ Appendix B 1719-SP1 Installation Instructions Reference: Rockwell Automation Knowledgebase Article ID BF25825 / 1127569. https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1127569 Issue: Minimum distance between intrinsically safe and non-intrinsically safe circuits is not met in a 1719-A8 chassis with all eight I/O slots populated. Impact: When wiring the 1719 Ex I/O system, you should adhere to the specifications set out in IEC 60079-14, as stated in the 1719 Ex I/O Installation Instructions, publication 1719-IN001. IEC 60079-14 requires that a thread dimension of at least 50 mm must always be maintained between intrinsically safe and non-intrinsically safe circuits. However, when using the 1719-A8 chassis with all eight I/O slots populated, the distance between the terminals of the I/O module in the first slot and the RJ45 connector on the 1719-AENTR adapter is not large enough. Resolution: Install a separation plate (1719-SP1) between the adapter and the first I/O module slot to help ensure that intrinsically safe and non-intrinsically safe circuits meet the minimum distance. PRODUCT SAFETY ADVISORY Page 8 of 11 expanding human possibility™ Before installing the separation plate PRODUCT SAFETY ADVISORY Page 9 of 11 expanding human possibility™ After installing the separation plate PRODUCT SAFETY ADVISORY Page 10 of 11 expanding human possibility™ The following instructions show how to install the separation plate onto the chassis. These instructions will be added to the next revision of the 1719 Ex I/O Installation Instructions, publication 1719-IN001. Mount the Separation Plate on a Backplane 1. Use a wire cutter to remove the pin that is located near the catch on the separation plate. 2. Hook the catch onto the label carrier at the top of the chassis. PRODUCT SAFETY ADVISORY Page 11 of 11 expanding human possibility™ 3. Insert the pin into the plastic holder at the bottom of the chassis. The pin snaps into place.
Studio 5000 Logix Designer V31 and V32 Safety Routines Will Not Execute When Using “Compact Project” with “Delete Cache Build Data” Posted on January 2, 2020 by Brandy McNeil Studio 5000 Logix Designer V31,32 Safety Routines Will Not Execute When Using Compact Project with Delete Cache Build Data Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT SAFETY ADVISORY Notice of Potential Unsafe Condition Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below. Studio 5000 Logix Designer V31 and V32 Safety Routines Will Not Execute When Using “Compact Project” with “Delete Cache Build Data” Reference: 2020-01-002 Date: January 2020 This Product Safety Advisory informs you of an anomaly that exists with the Rockwell Automation Studio 5000® Logix Designer® V31 and V32 only when used with GuardLogix® 5580 Safety Controllers, catalog numbers 1756-L8xES(K), and Compact GuardLogix 5380 Safety Controllers, catalog numbers 5069-L3xS2(K) and 5069-L3xS3(K). Following the execution of a specific series of software actions, some or all of the controller’s Safety Routines will not execute. Important – This condition will result in the loss of safety function in affected controllers. PRODUCT SAFETY ADVISORY Page 2 of 6 expanding human possibility™ – Product Identification – The affected products are the following specific versions of Rockwell Automation Studio 5000 Logix Designer: V31 Versions – V31.00.xx and V31.01.xx. V32 Versions – V32.00.xx, V32.01.xx and V32.02.xx. Note – Studio 5000 Logix Designer is available as a standalone product, toolkit, or subscrption This anomaly is only possible when used with the following Rockwell Automation Safety Controller families: 5580 GuardLogix®, catalog numbers 1756-L8xES(K). Note – Safety applications implemented with or without a 1756-L8SP(K) safety partner are affected by this anomaly. 5380 Compact GuardLogix®, catalog numbers 5069-L3xS2(K) and 5069-L3xS3(K). Important – If you are not using GuardLogix 5580 or Compact GuardLogix 5380 safety controllers as specifically noted in the section above, you are not affected and no action is required on your part. Rockwell Automation recommends you update your Studio 5000 Logix Designer software should you decide to use one of the identified controllers in a future application. Important – GuardLogix and Compact GuardLogix controller hardware and firmware are not affected by this anomaly and hardware may not be returned on this notification. – Description – An anomaly exists with the Rockwell Automation Studio 5000 Logix Designer V31 and V32 only when used with GuardLogix 5580 Safety Controllers, catalog numbers 1756-L8xES(K), and Compact GuardLogix 5380 Safety Controllers, catalog numbers 5069-L3xS2(K) and 5069-L3xS3(K). Following execution of a specific series of software actions, some or all of the controller’s Safety Routines may not execute. These operations include using the Compact Project File feature along with the Delete cached build data option. Important – This condition will result in the loss of safety function in affected controllers The product version information for Studio 5000 Logix Designer can be found on the product About dialog. The product version information is in the Version field. In the example located to the left, the version is 32.00.00. This version is included in the identified product listed in the Product Identification section above and is subject to this notification. PRODUCT SAFETY ADVISORY Page 3 of 6 expanding human possibility™ Important – If you do not use this feature, then you are not affected and no action is required on your part. The following sequence is provided for reference only and is not recommended by Rockwell Automation. The anomalous behavior can be generated by the following steps: 1. Download a safety project with no safety signature applied. 2. Take the project offline. 3. Compact the project (File–>Compact). Be sure Delete cached build data is checked. 4. Take the project online (Communications–>Go Online). 5. Put the controller in program mode. Generate a safety signature. Note: This .ACD file is now in a state to exhibit anomalous behavior. 6. Take the project offline and re-download the project. The error Failure during Controller Save Signature operation will occur preventing a successful download. Important: The .ACD file remains in this state regardless of the elapsed time between going offline with the project and re-downloading. 7. Delete the safety signature and re-download the project. 8. Put the controller in run mode. Notice that the safety routines do not execute. 9. Put controller into program mode. Generate a safety signature. 10. Once more, take the controller offline and re-download the project. No errors occur this time. 11. Put the controller in run mode. Notice that the safety routines still do not execute. To determine if you are affected by the anomalous behavior, you may use one of the following two methods: Upload Method: 1. Upload the safety application from the safety controller to a new .ACD file. 2. Inspect safety task for empty safety routines. If any are found, refer to the Temporary Workarounds section of this document. Download Method: 1. Using the ACD file originally used to validate the safety project, download to any compatible GuardLogix controller (exact same controller type, firmware revision, slot number, etc.). 2. Confirm that the download error – Failure during Controller Save Signature Operation – does not occur. If the error does occur, refer to the Temporary Workarounds section of this document. Note: This error may occur for unrelated reasons such as a firmware revision mismatch. Verify the reason for the error prior to taking action. – Temporary Workarounds – If you have determined you are affected by this anomaly as described in the Description section of this document, perform the following steps: 1. In the offline ACD file, delete the safety signature. If the project is Safety locked, unlock it first. 2. Compact the project (File–>Compact) with Delete cached build data unchecked. 3. Re-download the application to the controller. 4. Generate a new safety signature. Note: This safety signature will differ from the previous signature. PRODUCT SAFETY ADVISORY Page 4 of 6 expanding human possibility™ 5. Perform Project Validation on the safety application code as described in the GuardLogix 5580 and Compact GuardLogix 5380 Controller Systems Safety Reference Manual, Publication 1756-RM012. This document is available for download from the Rockwell Automation Literature Library as linked above. Prior to download and installation of corrected software, do not compact the project with Delete cached build data checked and then go online (without downloading) and generate a safety signature. If you do, that project ACD file will contain this anomaly. – Correction – Correction requires updating Studio 5000 Logix Designer. Rockwell Automation is currently working on corrections and will have updated software available for the affected versions: V31 – Corrected in version V31.02.00 and later. V32 – Corrected in version V32.03.00 and later. When available, customers may also upgrade to V33. Contact your Rockwell Automation Distributor or local Sales Office to discuss upgrade options. A link has been provided at the end of the Rockwell Automation Knowledgebase Article ID 1092938 if you would like to receive an email notification when software correcting this anomaly is available for download. This article will also be updated when additional release information is available. – Requested Customer Action – Rockwell Automation requests you take the following actions: Confirm if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance. Product hardware is not affected and may not be returned on this notification. Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory PSA 2020-01-002 when calling. Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer. The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1092938. Additional languages may also be available at the end of this article attached as downloadable PDF documents. PRODUCT SAFETY ADVISORY Page 5 of 6 expanding human possibility™ If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT SAFETY ADVISORY Page 6 of 6 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
Studio 5000 Logix Designer V32 Function Block Errors When Used with 5380, 5480 and 5580 Logix Controllers Posted on August 1, 2019 by Brandy McNeil Studio 5000 Logix Designer V32 Function Block Errors When Used with 5380, 5480 and 5580 Logix Controllers Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT SAFETY ADVISORY Notice of Potential Unsafe Condition Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below. Studio 5000 Logix Designer V32 Function Block Functions When Used with 5380, 5480, and 5580 Logix Controllers Reference: 2019-08-001 Date: August 2019 This Product Safety Advisory informs you of a potential anomaly that exists with Studio 5000 Logix Designer® versions V32.00.00, V32.00.01, and V32.01.00. When used with 5380, 5480, and 5580 Logix controllers Function Block Functions may not execute properly following an online edit and subsequent upload / download of the controller application. PRODUCT SAFETY ADVISORY Page 2 of 5 expanding human possibility™ – Product Identification – The affected product is Studio 5000 Logix Designer, catalog numbers: Studio 5000 Logix Designer Catalog Numbers 9324-RLD000ENE 9324-RLD300ENE 9324-RLD700NXENE 9324-RLD000ENM 9324-RLD300ENM 9324-RLD700NXENM 9324-RLD000INTL 9324-RLD300INTL 9324-RLD700NXINT 9324-RLD000INTLM 9324-RLD300INTLM 9324-RLD700NXINTM 9324-RLD200ENE 9324-RLD300NXENE 9324-RLDFBDENE 9324-RLD200ENM 9324-RLD300NXENM 9324-RLDFBDENM 9324-RLD200INTL 9324-RLD300NXINT 9324-RLDMLPE 9324-RLD200INTLM 9324-RLD300NXINTM 9324-RLDMLPEM 9324-RLD250ENE 9324-RLD600ENE 9324-RLD250ENM 9324-RLD600ENM 9324-RLD250INTL 9324-RLD600INTL 9324-RLD250INTLM 9324-RLD600INTLM Affected versions are V32.00.00, V32.00.01, and V32.01.00. The product version is found on the Studio 5000 About dialog. In the example shown to the left, the version is 32.00.00. This product would be subject to this notification. This anomaly affects Function Block Functions when used with the following Logix controller families: 5580 ControlLogix® and GuardLogix® 5480 CompactLogix™ 5380 CompactLogix and Compact GuardLogix® Important – Logix controller hardware and product firmware is not affected by this anomaly. – Description – A potential anomaly exists with Studio 5000 Logix Designer® versions V32.00.00, V32.00.01, and V32.01.00. When used with 5380, 5480, and 5580 Logix controllers Function Block Functions may not execute properly. Important – Function Block Instructions are not affected by this anomaly. This anomaly only affects Function Block Functions. PRODUCT SAFETY ADVISORY Page 3 of 5 expanding human possibility™ Following an online edit of a routine that contains Function Block Functions, if the application is uploaded into Studio 5000 Logix Designer and downloaded back into the controller, internal data used by the Function Block Functions will be incorrect or corrupt. This will cause the Function Block Functions and the Function Block routine to execute incorrectly. – Temporary Workarounds – If an application contains Function Block Functions, and that application has been edited online and subsequently uploaded to Studio 5000 Logix Designer, an L5K export / import must be performed prior to download. Customers are advised to avoid the use of Function Block Functions and use Function Block Instructions until full corrective actions can be implemented. Function Block Instructions are not affected by this anomaly. – Correction – Correction requires upgrading Studio 5000 Logix Designer to version V33 or V32.02.00 or later. When available, corrected software may be downloaded and installed from the Rockwell Automation Product Compatibility and Download Center. A link has been provided at the end of the Rockwell Automation Knowledgebase Article ID 1088973 if you would like to receive an email notification when software correcting this anomaly is available for download. This article will also be updated when additional release information is available. Important – Logix controller hardware is not affected and may not be returned on this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance. Until software correcting this anomaly can be downloaded and installed, follow the guidance in the Temporary Workaround section of this document. Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory 2019-08-001 when calling. Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer. The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1088973. Additional languages may also be available at the end of this article attached as downloadable PDF documents. PRODUCT SAFETY ADVISORY Page 4 of 5 expanding human possibility™ If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT SAFETY ADVISORY Page 5 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
Product Safety Advisory for FLEX 5000 Safety Digital Output Module AOP Configuration Posted on June 1, 2019 by Brandy McNeil Product Safety Advisory for FLEX 5000 Safety Digital Output Module AOP Configuration Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT SAFETY ADVISORY Notice of Potential Unsafe Condition Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below. FLEX 5000 Safety Digital Output Module AOP Configuration Reference: 2019-06-001 Date: June 2019 This Preliminary Product Safety Advisory informs you of an anomaly that exists with the Allen-Bradley® FLEX 5000™ Safety Digital Output Modules catalog numbers 5094-OB16S, 5094-OB16SXT, 5094-OW4IS, and 5094-OW4ISXT. AOP version 1.02.30 allows for the use of specific configuration settings that may result in momentary output state changes during recovery from communications fault or power cycle conditions. PRODUCT SAFETY ADVISORY Page 2 of 4 expanding human possibility™ – Product Identification – The affected products are the following FLEX 5000™ modules when used with AOP version 1.02.30: 5094-OB16S 5094 Safety Digital 16 Output Module 5094-OB16SXT 5094XT Safety Digital 16 Output Module 5094-OW4IS 5094 Safety Relay 4 Output Isolated Module 5094-OW4ISXT 5094XT Safety Relay 4 Output Isolated Module Important – Product hardware is not affected and may not be returned on this notification. – Description – An anomaly exists with the FLEX 5000™ Safety Digital Output Modules catalog numbers 5094-OB16S, 5094-OB16SXT, 5094-OW4IS, and 5094-OW4ISXT. AOP version 1.02.30 allows for the use of specific configuration settings that may result in momentary output state changes during communications fault and power cycle conditions. When the AOP configuration of any of the listed modules is set such that the Output State During Program Mode and Output State During Communications Fault Mode is other than the default setting of Off, an output device may experience a momentary change of state during recovery from communications fault or power cycle conditions. – Temporary Workarounds – Customers are advised to leave the AOP configuration for Output State During in the default Off states. Specifically, these are Output State During Program Mode = Off and Output Statue During Communications Fault Mode = Off. If you have previously configured your module to use a setting combination other than Off / Off you are advised to reset the settings to Off / Off and download the revised program configuration. – Correction – Rockwell Automation is currently investigating this anomaly and expects to release an updated AOP to the Product Compatibility and Download Center (PCDC) that will prevent use of the configuration settings that result in the described condition. Until an update is available, customers are advised to follow the steps in the Temporary Workarounds section of this document. This Product Safety Advisory will be updated from its Preliminary status when the updated AOP is available. PRODUCT SAFETY ADVISORY Page 3 of 4 expanding human possibility™ – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance. Until an updated AOP is available for download and installation, implement the steps in the Temporary Workarounds section of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory 2019-06-001 when calling. Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer. The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1087622. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT SAFETY ADVISORY Page 4 of 4 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
Compact and Compact GuardLogix will not be notified of loss of power to I/O bank Posted on April 3, 2019 by Brandy McNeil Compact Logix 1768-L4x Compact Guard Logix 1768-L4xS Problem Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT SAFETY ADVISORY Notice of Potential Unsafe Condition Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below. Compact Logix 1768-L4x and Compact GuardLogix 1768-L4xS When Expansion I/O Bank Loses Power Reference: 2019-04-003 Date: April 2019 This Product Safety Advisory informs you of an anomaly that exists with CompactLogix™ 1768-L43 and 1768-L45 processors, and Compact GuardLogix® 1768-L43S and 1768-L45S safety processors. When used in a system configuration with expansion I/O banks, if the expansion I/O bank loses power independent from the local rack, the processor will not be notified of the power loss. This may result in the processor not acting on changes in input states or values from the expansion bank. Critical process functions dependent on these values may not be executed. PRODUCT SAFETY ADVISORY Page 2 of 5 – Product Identification – The affected products are 1768 CompactLogix processors and Compact GuardLogix processors, firmware versions after V18 up to the corrected version, when used in a system configuration using expansion I/O banks. The potentially affected CompactLogix and Compact GuardLogix processors are: CompactLogix processors, catalog numbers 1768-L43, 1768-L45, 1768-L43-CC, and 1768-L45-CC. Compact GuardLogix safety processors, catalog numbers 1768-L43S, 1768-L45S, 1768-L43S-CC, and 1768-L45S-CC. Important – System hardware, including listed processor modules, are not affected and may not be returned on this notification. Correction will require download and installation of an updated firmware release. Refer to the Correction section of this document for additional information. For product in use, the hardware identification information may be found on the product nameplate, located on the side of the module. The catalog number will be on the left side in the CATALOG/SERIES field. In the example shown below, the catalog number string is 1768-L43/B, or 1768-L43 Series B. 1768-L43 is in the list of potentially affected processors and this system would be subject to this notification. CompactLogix and Compact GuardLogix processors are shipped with default firmware. Operational firmware must be downloaded and installed prior to use. The currently installed processor firmware version can be found on the processor’s information or property dialog as viewed in Rockwell Automation network tools, such as RSLinx® RSWho or FactoryTalk® Linx Browser. – Description – An anomaly exists with CompactLogix™ 1768-L43 and 1768-L45 processors, and Compact GuardLogix® 1768-L43S and 1768-L45S safety processors, firmware versions V18 and later. When used in a system configuration with expansion I/O banks, if the expansion I/O bank loses power independent from the local rack, the processor will not be notified of the power loss. PRODUCT SAFETY ADVISORY Page 3 of 5 When an expansion I/O bank is connected to a local rack controlled by one of the listed processor modules, if the expansion bank power is loss or removed but the local rack continues to be powered, the processor will not receive fault notification that the expansion bank has been powered down. The processor will continue to operate using the last input states received from the expansion bank. If an input connected to a module within the powered down expansion bank changes state or value, the processor will not receive notification of the state or value change and will continue to operate using prior values. Outputs from output modules within affected expansion banks will go to their zero state. This may result in a change of state or value to a system input not been acted on and subsequent critical process functions not being executed. When power is subsequently applied to the expansion bank, the processor may fault, resulting in loss of control functionality for the system until the fault can be cleared and the system restarted. – Temporary Workarounds – Until corrective actions can be implemented, customers are advised to review system configuration and eliminate, if possible, the use of expansion banks. If required, customers are advised to move system critical I/O currently attached to expansion banks to the local rack. Additional temporary workaround actions may be available depending on system configurations. Contact your system supplier or Rockwell Automation Technical Support for more information. – Correction – Correction requires updated firmware. Version 20.020 is expected to contain the update. When available, corrected firmware will be made available on the Rockwell Automation Product Compatibility and Download Center. Rockwell Automation is currently working on corrected firmware and will provide an update on the Rockwell Automation Knowledgebase Article ID 1086373 for this notification when available. If you would like to receive an email notification when corrected firmware is available, click the link at the end of the Knowledgebase Article and enter your contact information. Note – Rockwell Automation will be making the correction only to the V20 release set. Customers with expansion bank configurations using release V18 or V19 should migrate to the corrected V20 release when available. If unable to migrate to the V20 release, actions listed in the Temporary Workarounds section may be implemented. Contact your system supplier or Rockwell Automation Technical Support for additional information. PRODUCT SAFETY ADVISORY Page 4 of 5 Important – System components are not affected by this anomaly and may not be returned on this notification. This notification describes an operational condition that may exist due to specific system configurations. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance. Until firmware correcting this anomaly is made available for download and installation, review your system configuration to determine if you may potentially affected. If so, consider implementation of the Temporary Workarounds listed in this notification. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory PSA 2019-04-003 when calling. Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer. The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086373. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT SAFETY ADVISORY Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
Schneider Electric PRB-207512 Safety Alert Posted on December 10, 2018 by Brandy McNeil Schneider Disconnect Safety Alert PRB-207512 Safety Switch Scoeider c,Electric www.schneider-electric.us/gdss-safetyalert DATE: December 10th , 2018 TO: SUBJECT: End Users and/or Contractors with General Duty 30/60A, 120/240V, NEMA 3R Safety Switch PRB-207512 Square D Brand General Duty Safety Switch 30/60A, 120/240Vac, NEMA 3R A OFFER SAFETY ALERT WARNING OF POTENTIAL UNSAFE CONDITION Deliver Immediately to Responsible Person This notice is being sent in conjunction with the United States Consumer Product Safety Commission. Schneider Electric has identified a potential nonconformance with certain Square D Brand General Duty, 120/240 volt, 30 and 60 amperes, safety switches manufactured from January i st, 2014- January 18th, 2018 {date codes 1401 – 1803), built to UL 98 standard. This issue was discovered during analysis of a returned device. The safety switch can potentially remain energized when the handle is in the “OFF” position. This poses a potential risk of an electric shock or electrocution hazard to consumers. Should a safety switch have this nonconformity, a potential for PERSO AL INJURY AND PROPERTY DAMAGE may exist. We are committed to offer you the highest level of reliability in products you purchase from Schneider Electric; hence the decision was made to offer field inspection procedures or replace if nonconformed products are found. Products (Catalog Numbers and date codes) affected by this Offer Safety Alert are identified in Exhibit A and must be inspected per field inspection found in Exhibit C. If nonconformance’s are found, product should be returned immediately. For the products which are installed, we request that you either: a) Make arrangements to inspect following inspection procedures (Exhibit C) b) Notify your customers directly of this issue or; c) Provide us with a list of your customers (Company names with cpmplete addresses, phone number and PO, if available)) who may have purchased these products. Schneider Electric will notify your customers directly upon receipt of your “sold to” list. If the safety switch has been operated previously and the load has been verified to be deenergized, please complete the form located at www.schneider-electric.us/gdss-inspectionform. No additional action is required. The non-conformance does not immediately impact the performance, but could limit the ability to use the safety switch to deenergize downstream loads and/or equipment, the inspection can be scheduled to minimize impact to the customer and the customer’s operation. We regret any inconvenience this may cause you. For additional information, please go to www.schneider-electric.us/gdsssafetyalert. Please contact Schneider Electric Recovery Administration at 1-877-672-1953 for questions. Please refer to PRB- 207512 when calling. Sincerely, Schneider Electric Recovery Administration Enclosures: Exhibit A,B,C, and D (For additional information and action needed) Sc11eider v Electric www.schneider-electric.us/gdss-safetyalert - Exhibit A (page 1 of 2): Identification of Catalog and Date Code REFERENCE: PRB-207512 Square D Brand General Duty Safety Switch 30/60A, 120/240Vac, NEMA 3R Danger: Hazard of Electric Shock, Explosion, or Arc Flash. Failure to follow these instructions will result in death or serious injury. • Apply appropriate personal protective equipment (PPE) & follow safe electrical work practices. See NFPA 70E. • This equipment must only be installed and serviced by qualified electrical personnel. • Turn off all power supplying this equipment before working on or inside equipment. • Always use a properly rated voltage sensing device to confirm power is off. Verify Safety Switch is affected by Subject Offer Safety Alert: Verify if the safety switch is an affected catalog number (Table I) and was manufactured during the affected date code range manufactured from January I st, 2014 through January 18, 20 I 8 ( date codes 140 I – I 803 inclusive). T ab l e 1 Affie ct C ata og N umb er DU222RB DU322RBUP D221NRBUP DU221RBUP DU222RBUP D211NRB D321NRB CD321NRB DU321RB D211NRBCP D321NRBCP DU321RBCP DU321RBUP D221NRB D321NRBUP DU322RBCP DU322RB D221NRBCP DU221RB The ampere and voltage are located on the front of the safety switch. The catalog number can be found on the side label of the safety switch. The date code and catalog number can be found on the back of the safety switch. (See illustration below). General Duty Ampere Voltage Label that can be found on backside of safety switch Scoeider c,Electric www. schneider-e lectric. us/ gdss-sa fetyalert Exhibit A (page 2 of 2): Identification of Catalog and Date Code REFERENCE: PRB-207512 Square D Brand General Duty Safety Switch 30/60A, 120/240Vac, NEMA 3R Location of Catalog Number and Date Code on Packaging /Carton Label. (See illustration below). Catalog Number ® How to read Date Code: 30A 240 Vac IV-, 60 Hz Rainproof Type 3R enclosure \> The Square D Brand General Duty Safety Switch Date Code contains production date with the year and week: YYWW. Example: 1803 = Year 2018 and week of year 3. Please go to www.schneider-electric.us/gdss-safetyalert or contact Schneider Electric Recovery Administration at 1-877-672- 1953 for questions. Sctieider .:.,- Electric www.schneider-electric.us/gdss-safetyalert Exhibit B (page 1 of 1): Recommended Actions for Contractor or End User REFERENCE: PRB-207512 Square D Brand General Duty Safety Switch 30/60A, 120/240Vac, NEMA 3R Recommended Action for Contractors no longer involved with installed site: 1. Please fill out the User Identification Form found in Exhibit D and email Schneider-recovery.canada@schneiderelectric. com. Schneider Electric will then take this information and contact the end user directly. Please submit information to www.schneider-electric.us/gdss-safetyalert. Recommended Action for Contractor or End User: I. Verify if installed products are part of affected catalog number (Exhibit A) 2. Follow the inspection guidelines in Exhibit C a. If the safety switch has been operated previously and the load has been verified to be deenergized, no additional action is required. 3. For each safety switch that is inspected, please complete the Inspection Procedure (Exhibit C) by going to www.schneiderelectric. us/gdss-inspectionform. Please indicate the catalog number, quantity of safety switches inspected, and customer information. This inspection form should be completed for all inspected safety switches. 4. For each safety switch that is determined to be within the affected date codes, and is to be replaced, contact your Schneider Electric distributor and order replacement safety switches. Return the original safety switch to your distributor. Please note: Only your local Schneider Electric Distributor can initiate a Return Materials Authorization (RMA) to exchange your device for credit. Scb,11eider u Electric www.schneider-electric.us/gdss-safetyalert Exhibit C {page I of 4): Field Inspection Procedures REFERENCE: PRB-207512 Square D Brand General Duty Safety Switch 30/60A, 120/240Vac, NEMA 3R Inspection procedure regarding the following catalog numbers manufactured within date codes 1401 – 1803 (January 1, 2014- January 18, 2018). The safety switch can potentially remain energized when the handle is in the “OFF” position. This poses a potential risk of an Electric shock or Electrocution hazard to customers. Refer to Table 1: Impacted Catalog Numbers for impacted references. Tablet: Impacted Catalog Numbers DU222RB DU222RBUP DU321RB DU321RBUP DU322RB DU322RBUP D221NRBUP DU221RBUP D211NRB D321NRB CD321NRB D211NRBCP D321NRBCP DU321RBCP D221NRB D321NRBUP DU322RBCP D221NRBCP DU221RB A DANGER HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH Do no t turn handle of switch to be inspected on or off unless all steps of this procedure are followed. Failure to follow these instructions will result in death or serious injury. 1. Apply appropriate personal protective equipment (PPE) and follow safe electrical work practices. See NFPA 70E. 2. Never operate energized switch with door open. Keep door fastened. 3. Always use properly rated voltage sensing device at all line and load fuse clips to confirm switch is off 4. Always verify that a device is de-energized before working on it. This must be done with a properly rated voltage sensing device as stated above. This step would detect a safety switch that is nonconforming. Failure to follow these instructions during inspection will result in death or serious injury. Scr1eider c,Electric www.schneider-electric.us/gdss-safetyalert Exhibit C (page 2 of 4): Field Inspection Procedures REFERENCE: PRB-207512 Square D Brand General Duty Safety Switch 30/60A, 120/240Vac, NEMA 3R Safety Switch: Not Installed Inspection Procedure: I. If safety switch has a green dot near packaging label it has previously been inspected. No further action required. See Figure I 2. If safety switch is still packaged, locate the catalog number and date code. See Figure I 3. If safety switch is included in affected catalog numbers (Table I) and date code is within 140 I – 1803, complete return information form: www .schneider-electric. us/gdss-inspectionform. a. If safety switch is outside date code range, or not affected catalog numbers no further action is required. Catalog Number Fi ure 1 30A 240 Vac Iv. 60 Hz Rainproof Type 3R enclosure 4. Remove safety switch from original manufacture package. Open safety switch cover 5. Ensure handle is in the ‘ON’ position and blades closed. See Figure 2. Figure 2 Figure 3 Handle: ‘OFF’ Position 6. Cycle handle to ‘OFF’ position and confirm blades are ‘OPEN.’ See Figure 3. No further action is required. a. If blades stay in ‘CLOSED’ position (See figure 4) do not put into service. Return safety switch to Schneider Electric for replacement. Blades CLOSED position —- Figure 4 Sc11eider c.,Electric www.schneider-electric.us/gdss-safetyalert Exhibit C (page 3 of 4): Field Inspection Procedures REFERENCE: PRB-207512 Square D Brand General Duty Safety Switch 30/60A, 120/240Vac, NEMA 3R Safety Switch: Installed, but not energized Inspection Procedure: I. Verify safety switch is a General Duty, 120/240V or 240V, 30 or 60A by viewing front label (See Figure 5) and/or confirming catalog number on the side label of the safety switch (See Figure 6). Date code confirmation not required if installed. Figure 5 GfNFRAL DUTY SAf UY SW!fCH ,;f ,”‘;IH><'1,'\/) /)f ·,1 .,1.10 GL"'• 'Al ,,, A •. j/\ \.'.1, Figure 6 2. Once confirmed safety switch is not energized, open safety switch cover. 3. Ensure handle is in the 'ON' position and blades closed (Figure 2) 4. Cycle handle to 'OFF' position and confirm blades are 'OPEN.' (Figure 3) a. If blades are in the 'OPEN' position, no further action required. Catalo1 Number b. If blades stay in 'CLOSED' position (Figure 4), uninstall safety switch. Return safety switch to Schneider Electric for replacement. 5. Complete return information form: www.schneider-electric.us/gdss-inspectionform . Safety Switch: Installed, and energized Inspection Procedure: 1. Verify safety switch is a General Duty, l 20/240V or 240V, 30 or 60A by viewing front label (See Figure 5) and/or confirming catalog number on the side label of the safety switch (See Figure 6). Date code confirmation not required if installed. 2. If the safety switch has been O_Qeratedpreviously and the load has been verified to be deenergized no additional action is required. Complete return information form: www .schneider-electric.us/gdss-inspectionform. 3. If the safety switch is not providing critical power and can be safely shut off without damaging equipment, and/or causing injuries; cycle the switch to 'OFF' position. Verify if downstream loads are deenergized. a. If downstream device(s) are deenergized, cycle the safety switch back to 'ON' position. No further action is required. b. If downstream device(s) are still energized, contact Schneider Electric Recovery Administration at 1-877-672- 1953 and complete return information form: www.schneider-electric/gdss-safetyform.com The safety switch can temporarily remain in use; however, it cannot be used to deenergized a load or shut down equipment. 1. Mark the safety switch (outside near handle) with a red tag or card containing the following information, "Danger – This safety switch does not open and disconnect power. Schneider Electric has been contacted and replacement is scheduled." ii. The safety switch will be required to be taken out of service and replaced. Scb,11eider ,:,,Electric www.schneider-electric.us/gdss-safetyalert Exhibit C (page 4 of 4): Field Inspection Procedures Attachment 1 – Recovery Form for "General Duty 30 & 60A, 120/240V Safety Switch" This recovery form can be completed via the following link: www.schneider-electric.us/gdss-inspectionform Results of Inspection Quantity Quantity that Complete if non-operational unit was detected: Total Quantity verified as was not Product has been marked per instruction and Inspected operational operational 1-888-778-2733 has been called for replacement (circle response) Yes No Location of Equipment (please verify) Company Name or Building Owner Street Address City Prov/ Postal State Code Contact Information Contact Name Title Company Name or Building Owner Phone Email Next Steps: Please return this form: via email to Schneider-recovery.canada@schneider-electric.com
IMPORTANT SAFETY INFORMATION REGARDING PANDUIT VERISAFE ABSENCE OF VOLTAGE TESTER Posted on January 15, 2018 by Brandy McNeil VeriSafe AVT Safety Notice VeriSafe AVT Safety Notice January 15, 2018 IMPORTANT SAFETY INFORMATION REGARDING PANDUIT VERISAFE ABSENCE OF VOLTAGE TESTER VeriSafe AVT Models VS-AVT-C02-L03, VS-AVT-C02-L10, VS-AVT-C08-L10, VS-AVT-RKBB2, VS-AVT-RKBB3, VS-AVT-RKBB4 The VeriSafe AVT Instruction Manual is being updated to provide additional important safety information. Panduit was recently made aware of a potential connection scheme with the VeriSafe AVT that could result in the VeriSafe AVT showing a green absence of voltage, when in fact voltage is present. This would only occur if the sensor leads were not properly terminated and secured. While the probability of this happening is low, Panduit strongly recommends following some simple mitigation techniques to significantly reduce the likelihood of such failure. Warning: Please take time to read and follow the mitigation steps on any installed (or to be installed) VeriSafe AVT at your facility. Failure to perform the recommended mitigation techniques set forth in this document could result in injury, including death. This notice applies to VeriSafe AVT units with QC numbers less than 678208002. Sensor Leads & Connectivity Test The VeriSafe AVT is designed with two sensor leads for each phase conductor. The two leads in each set have different functions: one lead is used to detect voltage (detection lead) and the other lead is used to verify that the detection lead is in contact with a conductor (termination lead). The termination lead does not detect voltage. There are no labels distinguishing the detection and termination leads for each phase because it is critical that all are properly terminated. Each time the absence of voltage test is initiated, a “connectivity test” occurs to ensure that each detection lead is in contact with a conductor. If the connectivity test fails on any detection lead, the green absence of voltage indicator on the AVT will not illuminate. Potential Installation Issue If a detection lead is not properly terminated to a power conductor and comes in contact with a low impedance path to ground, the connectivity test could pass. This may result in a green absence of voltage indication, even though the power conductor is energized. This scenario would require a series of multiple faults, but is possible if terminations are not made properly and secured. This is primarily a concern on single-phase systems since they may only have one detection lead terminated to a current carrying conductor. If the detection lead were to become loose and make contact with a low impedance path to ground, the connectivity test would pass. However, voltage would not be detected because the termination lead does not detect voltage and the detection lead is no longer in contact with the power conductor. Therefore, the device could indicate there is no voltage present when in fact there is voltage. In the case of split-phase or three-phase systems, this condition is not likely to occur as all detection lead terminations would need to fail and each detection lead would have to make contact with a low impedance path to ground at the time of the test. However, even the loss of a single detection lead termination on a multi-phase system could result in the scenario described above, if voltage was only present on a single phase. There is a Commissioning Checklist in the Instruction Manual that, if followed correctly, will verify proper function at the time of installation. Utilization of the commissioning test described in the Instruction Manual, will verify proper functionality of the AVT at the time of installation and calls attention to inspecting terminations. The failure modes described in this section would be the result of sensor lead terminations not being maintained over time and sensor leads not being secured to the power conductors at time of installation. The likelihood of this scenario occurring can be prevented by using the mitigation techniques described in this notice. VeriSafe AVT Safety Notice January 15, 2018 Mitigation Technique 1 Securing the sensor leads to the power conductor or another nearby rigid feature would prevent movement in the event that the termination point failed, significantly reducing the likelihood of that detection lead contacting ground. Sensor Leads can be secured using cable ties, clamps, mounts, or tape. The sensor leads should be secured at multiple locations, including near the termination point. This best practice is illustrated in Figure 1 and should be followed for all VeriSafe AVT installations. In addition, the sensor lead terminations should be inspected periodically, similar to other critical terminations inside an electrical enclosure, to ensure they are tight and the sensor leads are secure. Figure 1: Sensor leads are secured with cable ties near the termination point Mitigation Technique 2 In a single-phase installation, two sets of sensor leads can be terminated to the power conductor and one to the neutral line (see Figure 2). Using this wiring method creates a redundant detection lead and provides an additional reliability. With this method, if a detection lead was to separate from the termination point on an energized power conductor and contact a low impedance path to ground, there would still be a second detection lead on that power conductor to detect any voltage that may be present. This is an optional connection method that may be utilized in addition to securing the sensor leads. Single-Phase: 2 Wire + PE Single-Phase: 2 Wire + PE Redundant Detection Figure 2: Options for wiring the AVT in a single-phase system Summary The VeriSafe AVT Instruction Manual (B21052–English; B21053–Français; B21057–Español) is being updated to provide a better explanation of the sensor lead function and potential for this scenario, along with the mitigation techniques described in this notice. Please use revision 03 or greater of the Instruction Manual. The current revision can be found at http://www.panduit.com/verisafe/VeriSafe_Manual_EN. VeriSafe AVT units with QC numbers greater than 678208002 will include the revised Instruction Manual. The VeriSafe AVT verifies the absence of voltage before equipment is accessed, allowing qualified electrical workers to confirm an electrically safe work condition without exposure to electrical hazards in a fraction of the time required when using a hand-held tester. This product was developed within the strict analysis and reliability requirements of SIL 3 in accordance with the IEC61508 standard. Panduit is committed to the safety of our customers and communicating any new information that will help them install and use this products in the safest way possible.
