Rockwell Automation Library of Process Objects, P_PIDE Version 4.10.02 Critical Anomalies Posted on February 1, 2021 by Brandy McNeil Rockwell Automation Library of Process Objects P PIDE Version 4.10.02 Critical Anomalies Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Rockwell Automation Library of Process Objects, P_PIDE Version 4.10.02 Critical Anomalies Reference: 2021-02-001 Date: February 2021 Critical anomalies were identified with the P_PIDE version 4.10.02 of the Rockwell Automation Library of Process Objects. The anomalies relate to malfunctioning shedding actions when the P_PIDE is in manual mode and lack of bumpless transfer when transitioning from Automatic to Manual mode. – Product Identification – The affected products are the library objects associated with: • Rockwell Automation Library of Process Objects (PlantPAx Process Library) – version 4.10.02 • RA Studio 5000 Application Code Manager Process Library Update – version 4.10.02 • Studio Architect Library Update – version 4.10.02 These products contain the affected library object – P_PIDE (version 4.10.02). The version number of the P_PIDE can be identified in Logix by navigating to the Add-On Instructions tab in the Controller Organizer and selecting the P_PIDE. The information in the Revision row indicates the version that is subject to this notice. PRODUCT NOTICE Page 2 of 6 expanding human possibility™ – Description – Two critical anomalies were identified: 1. Shed Anomaly The P_PIDE may not properly default its CV to the configured safe state value if the interlock conditions are not met while in the P_PIDE is in Manual mode. “Safe state” actions can be configured within the faceplate to be None (do nothing), Hold (current state at the time of the interlock) or Use (a pre-specified value). “Interlocks” can be any number of specified conditions that are required for the P_PIDE to function normally in Auto mode. If the “chain” of interlocks is broken, the P_PIDE is expected to follow the behavior configured for its safe state. The function works as expected when the P_PIDE is in Auto or Cascade mode but will not when the P_PIDE is in Manual mode, leaving the potential for unexpected machine/equipment behavior. In addition, the operator can override the “safe state” during an interlock shed condition by simply placing the P_PIDE into manual mode and requesting a specific CV. Affected Version (screen capture) PRODUCT NOTICE Page 3 of 6 expanding human possibility™ 2. Auto to Manual mode anomaly The transition of the P_PIDE from Auto to Manual mode is not bumpless as the CV is incorrectly driven to the last manually entered value instead of starting from the current CV. Interlock not met CV maintained at 80% Manual Mode Selected AUTO MANUAL Output CV to device Last manually entered CV Output CV to device Last manually entered CV PRODUCT NOTICE Page 4 of 6 expanding human possibility™ – Temporary Workarounds – There are no temporary workarounds identified that can be performed with the 4.10.02 version of P_PIDE. Customers are recommended to use an earlier 4.10.xx version of the P_PIDE (from library 4.10.01 or earlier) until version 4.10.03 or later is available for download and installation. – Correction – Correction required updating to RA Library of Process Objects version 4.10.03 or later. Version 4.10.03 can be obtained from the Rockwell Automation Product Compatibility and Download Center (PCDC) at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. In the “Search” field enter “Process Library”. Select the “Process Library” result, then the desired version. Follow the instructions to download and install the corrected version 4.10.03 or later. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • If you have an affected version of the Process Library, update your library to a version not affected by this anomaly. Refer to the Temporary Workaround and Correction sections of this document for details. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. PRODUCT NOTICE Page 5 of 6 expanding human possibility™ The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1546. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 6 of 6 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062