Studio 5000 Logix Designer V31.00.00 Compatibility with Studio 5000 View Designer V2 and V3 Posted on March 1, 2018 by Brandy McNeil Studio 5000 Logix Designer v31 Compatibility with Studio 500 View Designer V2 and V3 Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 email@example.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Studio 5000 Logix Designer V31.00.00 Compatibility with Studio 5000 View Designer V2 and V3 Reference: 2018-03-001 Date: March 2018 This Product Notice informs you of an anomaly that exists with Studio 5000® Logix Designer® V31.00.00 when used with Studio 5000 View Designer™ V2 or V3. Errors may occur when using View Designer V2 or V3 with Logix Designer V31.00.00. – Product Identification – The affected product is Studio 5000 Logix Designer V31.00.00 when used with Studio 5000 View Designer V2 or V3. Affected catalog numbers are: 9324-RLD700NXENE, 9324-RLD700NXINT 9324-RLD600ENE, 9324-RLD600INTL 9324-RLD300NXENE, 9324-RLD300NXINT 9324-RLD250ENE, 9324-RLD250INTL 9324-RLD200ENE, 9324-RLD200INTL 9324-RLD000ENE, 9324-RLD000INTL PRODUCT NOTICE Page 2 of 6 To determine the version of Studio 5000 View Designer, open the Help About View Designer dialog. The version number is shown in the Version field. In the example shown to the left, the version number is 4.01. This example is not affected and is not subject to this notification. To determine the version of Studio 5000 Logix Designer, open the Help About Logix Designer dialog. The version number is shown in the Version field. In the example shown to the left, the version number is V31.00.00. If the version of Studio 5000 View Designer is V2 or V3, this installation is affected and is subject to this notification. Important – If you are using View Designer V4 or later, you are not affected by this anomaly. If you are using a version of Logix Designer other than V31.00.00, you are not affected by this anomaly. This anomaly only affects the combination of Logix Designer version V31.00.00 and View Designer versions V2 or V3. PRODUCT NOTICE Page 3 of 6 – Description – An anomaly exists with the Studio 5000 Logix Designer V31.00.00 when used with View Designer V2 or V3. When using Studio 5000 View Designer V2 or V3 after installing Logix Designer V31.00.00 the following errors may occur. Scenario 1 – Creating a New Project 1. Project opens and the following error is observed – QSP Initialization Error: One or more errors occurred. 2. When browsing for a controller or HMI device you may see the following message – Failed to go on line with the device. PRODUCT NOTICE Page 4 of 6 3. When browsing for a tag the following error may be observed – Service Down: Cannot connect with the resource service (raOSGI). 4. When downloading to a terminal you may receive the following error – Command failed with exception: Validation error. Cannot execute query request with ROA Provided. Previous installation failed. Scenario 2 – Opening a V2 or V3 Project 1. View Designer starts to open, but then hangs, requiring the use of the Task Manager to close the software. – Temporary Workarounds – Until software correcting this anomaly is available, you may uninstall Logix Designer V31.00.00 or revert your installation to a V30 version of Logix Designer. – Correction – Correction requires you take the one of the two following actions: 1. Rockwell Automation recommends that you upgrade your Studio 5000 View Designer installation to V4.01 or later. V4.01 is available as part of the full Studio 5000 V30.01.01 installation. V4.02 is available as part of the full Studio 5000 V31.00.00 installation. PRODUCT NOTICE Page 5 of 6 2. You may also choose to upgrade your Studio 5000 Logix Designer installation to V31.00.01 or later. As of the release of this notification, V31.00.01 is scheduled for release on or before the end of May 2018. The Rockwell Automation Knowledgebase article for this notification will be updated when V31.00.01 is available for download and installation. If you would like to receive an email notification when V31.00.01 is available for download and installation, click the link at the end of the Knowledgebase Article for this notification, ID number 1072344. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Notice PN 2018-03-001 when calling. Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1072344. Additional languages may also be available at the end of this article attached as downloadable PDF documents. Customers using the Rockwell Automation Support Center in a non-English language should search for the document by the article ID number listed above. The resulting article ID for non-English postings may be different than the listed article ID number. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. PRODUCT NOTICE Page 6 of 6 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.