CENTERLINE 2100 PowerFlex 750 Series Frame 7 Drive Clearance Posted on March 1, 2021 by Brandy McNeil Centerline 2100 PowerFlex 750 Series Frame 7 Drive Clearance Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. CENTERLINE 2100 PowerFlex 750 Series Frame 7 Drive Clearance Reference: 2021-03-001 Date: March 2021 This Product Notice informs you of a potential anomaly that exists with the PowerFlex® 750 Series Frame 7 Drive packaged in a CENTERLINE® 2100 NEMA LVMCC. For PowerFlex 750-series Frame 7 drives with a top mounted 600MCM fuse block, physical interference with fan may cause arcing between fan and incoming terminal block. PRODUCT NOTICE Page 2 of 6 expanding human possibility™ – Product Identification – The affected products are the PowerFlex 750 Series Frame 7 Drives packaged in a CENTERLINE 2100 NEMA LVMCC manufactured from November 2018 through May 2020. Affected product may be further identified by the serial number located on the product nameplate. For information on how to determine the serial number of your LVMCC system please reference the Rockwell Automation Knowledgebase, Article ID IN5486, at https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/507207. Refer to Appendix B for the complete list of serial numbers. Product identification information may be found on the product nameplate located on the section door. The product serial number is shown in the CATALOG NO / SERIAL NO field. In example shown to the left, the serial number is 6500818477000100. This serial number is not part of the affected product list and is shown here as an example only. – Description – For PowerFlex 750-series Frame 7 drive with top mounted 600MCM fuse block, physical interference with the door mounted ventilation fan may cause electrical arcing between fan and incoming terminal block. The picture below shows the fan and incoming fuse block that may be involved in the physical interference. PRODUCT NOTICE Page 3 of 6 expanding human possibility™ – Temporary Workarounds – Rockwell Automation has not identified a temporary workaround. Correction requires the implementation of the customer action below. Customers are advised to take their systems out of service until the corrective actions can be implemented. – Correction – ATTENTION: Only persons skilled in the maintenance of industrial control and electrical equipment should attempt to perform the following actions. Failure to follow industry standard safety procedures, including Lock-Out / Tag-Out (LOTO) and use of appropriate levels of personal protective equipment (PPE), may result in harm to personnel or loss of equipment. Correction requires on site relocation of the terminal block within the cabinet to eliminate any interference. Customers with affected product must contact Rockwell Automation Post Sales Technical Support with this Product Notice number PN 2021-03-001 and the serial number of their product. Rockwell Automation will respond with a field retrofit kit with the necessary hardware and instructions to make the required correction. Important – Product hardware may not be returned on this notification. Correction actions may be made on site following instructions provided by Rockwell Automation. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • If you have product affected by this Product Notice, contact Rockwell Automation Post Sales Technical Support with this Product Notice number and the serial number of your equipment. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, https://www.rockwellautomation.com/en-us/support/knowledgebase.html, as ID number PN1553. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. PRODUCT NOTICE Page 4 of 6 expanding human possibility™ Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 6 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 PRODUCT NOTICE Page 6 of 6 expanding human possibility™ Appendix B Affected Product by Serial Number The following table identifies affected product by product serial number. Refer to the Product Identification section of this document for additional identification information. Affected Product Serial Numbers 6503781873-000100 6504197436-000300 6503781873-000100 6504413831-000500 6504437973-000700 6504915163-000200 6504915163-000100 6504658295-000200 6504764519-000600 6504764519-000700 6504794193-001400 6504794193-001800