Allen-Bradley 1715-AENTR, AADvance T9110 and T9120 May Not Detect Loss of Power Supply

Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer
satisfaction concerns.
Allen-Bradley 1715-AENTR and AADvance T9110 and T9120
May Not Detect Loss of Power Supply
Reference: 2019-07-002
Date: July 2019
This Product Notice informs you of a potential anomaly that exists with the Allen-Bradley® 1715-AENTR Ethernet/IP
Adaptor Module, the AADvance® T9110 Processor Module, and the AADvance T9120 Processor Eurocard. When
used with redundant power supplies, the affected module may not detect and report the loss of a single supply. If the
redundant supply is subsequently lost, the system will lose all power and shut down without system notification.
PRODUCT NOTICE
Page 2 of 18
expanding human possibility™
– Product Identification –
The potentially affected products are the Allen-Bradley 1715-AENTR Ethernet/IP Adapter, the AADvance T9110
Processor Module, and the AADvance T9120 Eurocard Processor.
 Allen-Bradley 1715-AENTR Ethernet/IP Adapter manufactured through March 2019.
 AADvance T9110 Processor Module manufactured through March 2019.
 AADvance T9120 Processor Eurocard manufactured through April 2019.
For installed 1715-AENTR product, the product
identification information may be found on the product
nameplate located on the right side of the module. The
catalog number will be in the CAT. NO. field and the
date of manufacture will be in the lower right corner in
the format of YYYY/MM/DD, where YYYY is the year,
MM is the month code, and DD is the day of the month.
In the example shown at the left, the catalog number is
1715-AENTR and the date of manufacture is
2015/06/15, or June 15, 2015. This module would be
subject to this notification.
For new 1715-AENTR product still within its carton, the
product identification information may be found on the
carton label. The catalog number will be in the CAT
field and the date of manufacture will be on the right
side in the format of YYYY/MM/DD, where YYYY is the
year, MM is the month code, and DD is the day of the
month.
In the example shown at the left, the catalog number is
1715-AENTR and the date of manufacture is
2015/08/10, or August 10, 2015. This module would be
subject to this notification.
PRODUCT NOTICE
Page 3 of 18
expanding human possibility™
For installed T9110 product, the product identification
information may be found on the product nameplate,
located on the right side of the product. The catalog
number will be in the upper right corner and the date of
manufacture will be the first four numeric digits in the
serial number, located under the serial number bar code
and will be of the format YYMM where YY is the year
code and MM is the month code.
In the example shown to the left, the catalog number is
T9110 and the serial number is 1611911073007, where
the date code 1611, or November 2016. This product
would be subject to this notification.
For new T9110 product still within its carton, the product
identification information may be found on the carton
label. The catalog number will be in the CAT field and
the date of manufacture will be on the right side in the
format of YYYY/MM/DD, where YYYY is the year, MM
is the month code and DD is the day of the month.
In the example shown to the left, the catalog number is
T9110 and the manufacturing date is 2015/03/11, or
March 11, 2015. This module would be subject to this
notification.
For installed T9120 Eurocard product, the product
identification information may be found on the product
nameplate, located on the Eurocard connector. The
catalog number will be in the top left corner and the
date of manufacture will be the first four numeric digits
of the serial number, located in the bottom right corner
and of the format YYMM, where YY is the year code
and MM is the month code.
In the example shown to the left, the catalog number is
9120, or T9210, and the serial number is
S1611912010034, where the date code is 1611, or
November, 2016. This product would be subject to this
notification.
16119110730077
PRODUCT NOTICE
Page 4 of 18
expanding human possibility™
For unopened T9120 product, the product identification
information may be found on the carton label. The
catalog number will be in the CAT field and the date of
manufacture will be on the right side in the format of
YYYY/MM/DD, where YYYY is the year, MM is the
month code and MM is the day of the month.
In the example shown to the left, the catalog number is
T9120 and the date of manufacture is 2015/09/28, or
September 28, 2015. This product would be subject to
this notification.
The catalog number and manufacturing date of these modules may also be obtained electronically using the
Rockwell Automation AADvance and 1715 Diagnostic Collection Tool. Use of the tool is described in Rockwell
Automation Knowledgebase Article ID 68174. The electronic date code will be shown in the serial number string
and is of the format is YYMM, where YY is the year code and MM is the month code.
In the example collection tool data file output shown above, the serial number of AADvance T9110 module in the A
slot is 84-1407-9110-5-00091. The date code for this module is 1407, or July 2014. This module would be subject
to this notification.
– Description –
A potential anomaly exists with the Allen-Bradley® 1715-AENTR Ethernet/IP Adaptor Module, the AADvance® T9110
Processor Module, and the AADvance T9120 Processor Eurocard. When used with redundant power supplies, the
affected module may not detect and report the loss of a single supply. If the redundant supply is subsequently lost,
the control system will lose all power and shut down without system notification.
Internal to the potentially affected modules are blocking diodes that prevent power from one power supply affecting
the detection circuitry for the other power supply. When a single supply becomes non-operational, the detection
circuitry signals the system of the loss resulting in an LED indication on the module’s faceplate and the generation of
a fault alarm. The system will continue to operate on the remaining supply.
On a small percentage of modules, the blocking diodes may allow power from the remaining operational power
supply to affect the detection circuitry for the non-operational power supply. This will prevent detection circuitry for
the non-operational supply from signaling a loss supply condition to the system.
PRODUCT NOTICE
Page 5 of 18
expanding human possibility™
– Temporary Workarounds –
No temporary workaround has been identified. Customers are advised to check for this condition and, if determined
the module or card is affected, take appropriate corrective actions as described in the Correction section of this
document.
– Correction –
ATTENTION: Only persons skilled in the maintenance of industrial control and electrical
equipment should attempt to perform the following test and remediation actions. Failure to
follow industry standard safety procedures, including Lock-Out / Tag-Out (LOTO) and use of
appropriate levels of personal protective equipment (PPE), may result in harm to personnel or
loss of equipment. Make sure you read and understand all warnings as provided in the product
installation and service documentation.
Important – Prior to requesting module repair or replacement, customers must perform a power loss test to
determine if the module or card is affected by this anomaly. Test procedures specific to module type are included in
Appendix B of this notification. If testing determines your module is not affected, no action is required.
Customers requesting repair should submit a request for a Return Material Authorization (RMA) by sending an email
to returns@ra.rockwell.com with subject line “PN 2019-07-002 RMA Request”. An RMA will be returned by email
with processing instructions.
Customers requesting replacement or exchange product should contact their Rockwell Automation System
Integrator, Distributor, or Sales Office, or other place of purchase. Make sure to reference this Product Notice PN
2019-07-002 when requesting replacement product.
Important – Customers may expect extended delivery times for repairs, exchange, or replacement product while
inventory levels are replenished.
Rockwell Automation will accept requests for repair (where applicable) or replacement product for a period of 18
months from the initial publication of this Product Notice.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Notice. Refer to the Product Identification and
Description sections of this document for product identification assistance.
 If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure
to reference this Product Notice when requesting replacement product.
 All returns should be over packed to prevent shipping damage during transit.
 Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell
Automation inventory may continue to contain potentially affected product for a period of time after the
publication of this document.
PRODUCT NOTICE
Page 6 of 18
expanding human possibility™
 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A
for local telephone numbers. Customers without TechConnect℠ support contracts should reference this
Product Notice when calling.
 Customers with TechConnect support contracts may be able to chat online with support representatives.
Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation
Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number
1087883. Additional languages may also be available at the end of this article attached
as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor,
Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to
the person or company that now has the product. We also ask that you contact Rockwell Automation Technical
Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email.
Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase –
Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you
can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT NOTICE
Page 7 of 18
expanding human possibility™
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you
can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as
https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location
information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country Phone Number
( ) International Code
Region / Country Phone Number
( ) International Code
Asia/Pacific Europe
Australia 1 800 762 593 Austria (49) 211 41553 664
China 400 620 6620 Belgium (32) 2 716 8411
Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911
India 1 800 2000 121 Denmark (45) 43 466 006
Japan 03 3206 2785 Finland (358) 958 447 419
Korea (82) 2 2188 4400 France (33) 825303132
Malaysia 1 800 80 4851 Germany (49) 211 41553 664
New Zealand 0800 27 27 25 Hungary (420) 28401 5911
Taiwan 080 902 0908 Ireland (44) 01908 635245
Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli,
Roma e Torino) (39) 199 11 99 22
All Countries (English) (1) 440 646 3223 Morocco (33) 825303132
All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80
Central America Poland (48) 22 32 60 707
Argentina 800.666.0320 Portugal (1) 440 646 3223
Belize (1) 440 646 3650 Slovakia (420) 284015911
Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30
Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91
Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11
Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12
Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13
Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245
El Salvador (52) 55 5246 2010 North America
Guatemala 1.800.288.0108 Canada (1) 440-646-3223
Honduras (52) 55 5246 2010 United States (1) 440-646-3223
Mexico 001.888.365.8677
Nicaragua (52) 55 5246 2010
Panama 001.800.203.3475
Paraguay (54) 11 5554 4000
Peru 0800.535.36
Suriname (1) 440 646 3650
Uruguay (54) 11 5554 4000
Venezuela 800.1.00.3062
PRODUCT NOTICE
Page 8 of 18
expanding human possibility™
Appendix B
Power Loss Detection Test Procedure
Prior to requesting repair or replacement material, product identified as included in Product Notice 2019-07-002 must
be tested to verify anomalous operation. The procedures on the following pages are specific to module type.
ATTENTION: Only persons skilled in the maintenance of industrial control and electrical
equipment should attempt to perform the following test and remediation actions. Failure to
follow industry standard safety procedures, including Lock-Out / Tag-Out (LOTO) and use of
appropriate levels of personal protective equipment (PPE), may result in harm to personnel or
loss of equipment. Make sure you read and understand all warnings as provided in the product
installation and service documentation.
PRODUCT NOTICE
Page 9 of 18
expanding human possibility™
AADVANCE T9110 PROCESSOR MODULE TEST PROCEDURE
Equipment required:
 Terminal screwdriver
 Digital Voltmeter (DVM)
 Online access (read only) to view diagnostic status, using
the AADvance Workbench
Check Procedure:
1. Verify that the system is healthy (see healthy power
supply indication).
2. Verify that all power supply units/sources are healthy and
all circuit breakers/fuses are healthy (application
dependent).
3. Turn off power feed 1 (by removing the PWR-1 connector)
4. Verify that the System Healthy LED turns Red and that the ‘Processor Module X 24v1 Power Feed Healthy’
status = FALSE (See Power Feed 1 UnHealthy indication).
5. Verify that the voltage between the 0v and +24Vdc pins on the T9100 Processor Base (not the connector
itself) is <2Vdc.
6. Replace the PWR-1 connector and press the ‘Fault Reset’ button on any of the installed Processor Modules.
7. Verify that the system is healthy (see healthy power supply indication).
8. Turn off power feed 2 (by removing the PWR-2 connector)
9. Verify that the System Healthy LED turns Red and that the ‘Processor Module X 24v2 Power Feed Healthy’
status = FALSE (See Power Feed 2 UnHealthy indication).
10. Verify that the voltage between the 0v and +24Vdc pins on the T9100 Processor Base (not the connector
itself) is <2Vdc.
11. Replace the PWR-2 connector and press the ‘Fault Reset’ button on any of the installed Processor Modules.
12. Verify that the system is healthy (see healthy power supply indication).
13. Refer to results table to determine what action is required.
PRODUCT NOTICE
Page 10 of 18
expanding human possibility™
Results Table
Test Step PWR-1 Removed PWR-2 Removed
Module A B C A B C
Processor Module
X 24vN Power
Feed Healthy’
status = FALSE
AND
Connector voltage
on T9100 Base
2Vdc
RMA
Required
RMA
Required
RMA
Required
RMA
Required
RMA
Required
RMA
Required
Healthy Power Supply indication – Dual Processor Configuration
Module LED Indication
PRODUCT NOTICE
Page 11 of 18
expanding human possibility™
Online status when using AADvance Workbench 1.x
Online status when using AADvance Workbench 2.x
PRODUCT NOTICE
Page 12 of 18
expanding human possibility™
Power Feed 1 UnHealthy indication – Dual Processor Configuration
Module LED Indication
Online status when using AADvance Workbench 1.x
PRODUCT NOTICE
Page 13 of 18
expanding human possibility™
Online status when using AADvance Workbench 2.x
Power Feed 2 UnHealthy indication – Dual Processor Configuration
Module LED Indication
PRODUCT NOTICE
Page 14 of 18
expanding human possibility™
Online status when using AADvance Workbench 1.x
Online status when using AADvance Workbench 2.x
PRODUCT NOTICE
Page 15 of 18
expanding human possibility™
ALLEN-BRADLEY 1715-AENTR MODULE TEST PROCEDURE
Equipment required:
1) Terminal screwdriver
2) Digital Voltmeter (DVM)
3) Access to 1715-AENTR adapter tag information (Logix
Designer, FactoryTalk Live Data Test Client, etc.)
Check Procedure:
1) Verify that the system is healthy (Module Status and Rack
Status solid green).
2) Verify that all power supply units/sources are healthy and all
circuit breakers/fuses are healthy (application dependent).
3) Remove the PWR-1 connector (removes power from PWR-
1).
4) Verify that the Rack Status LED turns red and that the tag :S.Power1Fault = 1.
5) Verify that the voltage between the common and +24V DC pins on the 1715-A2A Base (not the connector
itself) is less than 2V DC.
6) Replace the PWR-1 connector and press the Reset button on either of the installed 1715-AENTR modules.
7) Verify that the system is healthy (Module Status and Rack Status solid green).
8) Remove the PWR-2 connector (removes power from PWR-2).
9) Verify that the Rack Status LED turns Red and that the tag :S.Power2Fault = 1.
10) Verify that the voltage between the common and +24V DC pins on the 1715-A2A Base (not the connector
itself) is less than 2V DC.
11) Replace the PWR-2 connector and press the Reset button on either of the installed 1715-AENTR modules.
12) Verify that the system is healthy (see healthy power supply indication).
13) Refer to results table to determine what action is required.
Results Table
Test Step PWR-1 Removed PWR-2 Removed
:S.PowerXFault = 1
AND
Connector voltage 1715-A2A base less than 2V DC
No Action Required No Action Required
:S.PowerXFault = 0 RMA Required RMA Required
Connector voltage on 1715-A2A base greater than 2V DC RMA Required RMA Required
PRODUCT NOTICE
Page 16 of 18
expanding human possibility™
Healthy Power Supply Indication
Module LED Indication
Tag Values Using Logix Designer
PRODUCT NOTICE
Page 17 of 18
expanding human possibility™
PWR-1 UnHealthy Indication
Module LED Indication
Tag Values Using Logix Designer
PRODUCT NOTICE
Page 18 of 18
expanding human possibility™
PWR-2 UnHealthy Indication
Module LED Indication
Tag Values Using Logix Designer