T8111C Series B Processor and Communications Module Incompatibilities Posted on April 2, 2019 by Brandy McNeil T8111C Series B Processor and Communications Module Incompatibilities Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Trusted T8111C Series B Processor and Communications Module Incompatibilities Reference: 2019-04-002 Date: April 2019 This Product Notice informs you of a condition that exists with older versions of Trusted™ T8150, T8151B, and T8151C communications modules when used with Trusted T8111C Series B processors. Older versions of the Trusted communications modules are not compatible with Trusted T8111C processors and will stop operating when used in the same system. PRODUCT NOTICE Page 2 of 5 – Product Identification – The affected system configuration is the Trusted T8111C Series B processor when used in systems containing one or more of the following communications modules: Trusted T8150, all H/W revisions. Trusted T8151, all H/W revisions. Trusted T8151B, H/W revisions A through F only. Trusted T8151C / Series A, H/W revisions A through F only. Important – Each product will operate correctly when used with compatible components. This notification addresses a compatibility condition when specific products and revisions are used within the same system. Processor modules are not affected by this anomaly and may not be returned or replaced on this notification. For installed product, the module identification information may be found on the product nameplate, located on the side of the module. The module catalog number will be located in the top right corner and the H/W revision will be in the H/W Issue field. In the example shown to the left, the catalog number is T8151C and the H/W revision is K. Since H/W revision is not within the affected product range, this example would not be subject to this notification and is shown here as an example only. Note – The format of nameplates has changed over time and the example shown may not be representative of all formats. However, the information shown on this example is available on all nameplate formats. For product still in the shipping carton, the product identification information will be shown on the product carton label. The catalog number will be in the CAT field and the H/W release letter will be part of the Version string. In the example shown to the left, the catalog number is T8151C and the Version string is K11, which represents H/W revision K. Since H/W revision is not within the affected product range, this example would not be subject to this notification and is shown here as an example only. Note – The format of carton labels has changed over time and the example shown may not be representative of all formats. However, the information shown on this example is available on all nameplate formats. CAT SER VER T8151C A K11 PRODUCT NOTICE Page 3 of 5 – Description – A condition exists with older versions of Trusted™ T8150, T8151B, and T8151C communications modules when used with Trusted T8111C Series B processors. Older versions of the Trusted communications modules are not compatible with Trusted T8111C processors and will stop operating when used in the same system. – Temporary Workarounds – No workarounds have been identified. Incompatible communications modules must be replaced as described in the Correction section of this document. – Correction – Correction requires replacement of incompatible communication modules with a compatible module. If you have an incompatible combination of T8111C Series B processor and T8150/T8151 communication module, as identified in the Product Identification section of this document, you must replace that communication module with a T8151C Series B or later module. Contact your local Rockwell Automation Distributor, Sales Office, System Professional, or other place of purchase, to arrange for replacement material. Due to the incompatibility, repair is not available as a correction option. Make sure to reference this Product Notice PN 2019-04-002 when requesting replacement material. Return of non-compatible modules is required to receive credit for replacement modules. Important – When ordering T8151C / Series B replacement modules, you also need to ensure you have a compatible T8153 connector module. T8151C / Series B is only compatible with T8153 modules H/W revisions G through X. If you are using T8153 H/W revision A through F you will also need to order a replacement T8153 modules for each replacement T8151C / Series B module. Rockwell Automation will accept requests for replacement product through October 2020. After this date, customers may purchase replacement product at their discretion and cost. Processor modules are not affected by this anomaly and may not be returned or replaced on this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice PN 2019-04-002 when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. PRODUCT NOTICE Page 4 of 5 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086218. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
1769-IF8 8 Point Analog Input Module Incorrect Values Product Notice Posted on April 1, 2019 by Brandy McNeil 1769-IF8 8 Point Analog Input Module Incorrect Values Prodcut Notice Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. 1769-IF8 8 Point Analog Input Module Incorrect Values Reported Reference: 2019-04-001 Date: April 2019 This Product Notice informs you of an anomaly that exists with the Allen-Bradley 8 Point Analog Input Module, catalog numbers 1769-IF8 and 1769-IF8K. Modules with manufacturing dates of October 5, 2018 through December 29, 2018 may have been produced with incorrect firmware. This will result in incorrect values reported and the alarm not working. PRODUCT NOTICE Page 2 of 5 – Product Identification – The affected products are Allen-Bradley 8 Point Analog Input Modules, catalog numbers 1769-IF8 and 1769-IF8K. Affected 1769-IF8 modules were manufactured from October 5, 2018, through December 29, 2018. Affected 1769- IF8K modules were manufactured on December 3, 2018. For open and installed product, the product identification information will be found on the module nameplate, located on the side of the module. The catalog number will be in the CAT field and the date of manufacture will be in the lower right corner in the DATE field. The date will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. In the example shown to the left the catalog number is 1769-IF8 and the date code is YYYY/MM/DD. If the date code were between 2018/10/05 and 2018/12/29 this product would be in the affected module range and subject to this notification. For product still in the shipping carton, the product identification will found on the carton label. The catalog number will be in the CAT field and the date of manufacture will be on the right side in the DATE field. The date will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. In the example shown to the left the catalog number is 1769-IF8 and the date code is YYYY/MM/DD. If the date code were between 2018/10/05 and 2018/12/29 this product would be in the affected module range and subject to this notification. PRODUCT NOTICE Page 3 of 5 For product distributed in a multi-pack carton, the product identification will found on the distribution label. The catalog number will be in the CAT.NO. field and the date of packaging will be in the bottom right corner in the PKG DATE/PICKER field. The date will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. Important – The date of packaging of affected product may range from 2018/10/05 through 2019/01/03. In the example shown to the left the catalog number is 1769-IF8 and the packaging date code is YYYY/MM/DD. If the date code were between 2018/10/05 and 2019/01/03 this product would be in the affected module range and subject to this notification. – Description – An anomaly exists with the Allen-Bradley 8 Point Analog Input Module, catalog numbers 1769-IF8 and 1769-IF8K. Modules with manufacturing dates of October 1, 2018 through December 31, 2018 may have been produced with incorrect firmware. This will result in incorrect data values reported and the alarm not working. – Temporary Workarounds – No workaround has been identified. Customers are advised to replace affected product as described in the Correction section of this document. – Correction – Correction requires replacement of affected product. Customers are advised to return product matching the Product Identification information in this document to their local Rockwell Automation Distributor, Sales Office, or other place of purchase for replacement. Reference this Product Notice PN 2019-04-001 when requesting replacement product. Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial publication of this Product Notice. PRODUCT NOTICE Page 4 of 5 – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086100. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
1756-OF8H HART Analog Output Module Shutdown Posted on March 1, 2019 by Brandy McNeil 1756-OF8H HART Analog Output Module Shutdown Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. 1756-OF8H HART Analog Output Module Shutdown Reference: 2019-03-001 Date: March 2019 This Product Notice informs you of a potential anomaly that exists with the ControlLogix® HART Analog Output Module, catalog numbers 1756-OF8H, 1756-OF8H-CC, and 1756-OF8HK. In rare instances, modules manufactured October 1, 2016, through February 28, 2017, may shut down without fault state notification. PRODUCT NOTICE Page 2 of 5 – Product Identification – The potentially affected product is the ControlLogix HART 8-channel Analog Output Module, catalog numbers 1756- OF8H, 1756-OF8H-CC, and 1756-OF8HK. Potentially affected products were manufactured October 1, 2016, (date code 2016/10/01) through February 28, 2017, (date code 2017/02/28). On installed product, the product identification information may be found on the module nameplate label. The Catalog number will be in the CAT field located above the CAT barcode. The manufactured date will be in the DATE field located toward the bottom center of the nameplate and will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. In the example shown to below, the catalog number is 1756-OF8H and the date of manufacture is 2016/09/23, or September 23, 2016. The catalog number matches the product identification, but the manufacture date of this example is not within the potentially affected product date range. This label as shown is an example only and would not be subject to this notification. For unopened product still within the product carton, the product identification information may be found on the shipping carton label. The catalog number will be in the CAT field located on the left side of the label. The manufactured date will be in the DATA field located on the right side of the label and will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. Customers with unopened product are asked to return product with the factory carton seal intact. In the example shown to the left, the catalog number is 1756-OF8H and the date of manufacture is 2016/09/23, or September 23, 2016. The catalog number matches the product identification, but the manufacture date of this example is not within the potentially affected product date range. This label as shown is an example only and would not be subject to this notification. PRODUCT NOTICE Page 3 of 5 – Description – A potential anomaly exists with the ControlLogix® HART Analog Output Module, catalog number 1756-OF8H, and the conformal-coated variations 1756-OF8H-CC and 1756-OF8HK. In rare instances, modules manufactured October 1, 2016, through February 28, 2017, may shut down without fault state notification. In a small percentage of modules manufactured within the listed date range, a component internal to the module may stop operating resulting in a loss of communication between processors within the module. The loss of communication causes the connection to the controller to time out. However, the module itself does not receive a fault state event and the module will continue to output last state instead of the configured fault state. – Temporary Workarounds – No workaround has been identified for this anomaly. – Correction – Correction requires replacing the module. 1756-OF8H modules that match the product identification information above may be returned for replacement or exchange. 1756-OF8H-CC and 1756-OF8HK conformal-coated variations may be returned for replacement only. Contact your Rockwell Automation Distributor, Sales Office, system provider, or other original place of purchase to discuss replacement options that may be available to you on this notification. Reference this Product Notice PN 2019-03-001 when making your request. Customers with unopened product are asked to return product with the factory carton seal intact. Rockwell Automation will accept requests for replacement or exchange for a period of 18 months from the initial publication date of this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor, Sales Office, system provider, or original place of purchase for replacement. Make sure to reference this Product Notice when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. PRODUCT NOTICE Page 4 of 5 The most current version of this Product Notice is posted on the Rockwell Automation Support Center http://www.rockwellautomation.com/knowledgebase, as ID number 1085150. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
Potential FactoryTalk ViewPoint login issue when used with Studio 5000 Logix Designer V32.00.00 Posted on January 18, 2019 by Brandy McNeil Potential FactoryTalk ViewPoint login issues when used with Studio 5000 Logix Designeder V32.00.00 Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. FactoryTalk View SE and FactoryTalk ViewPoint When Used With Studio 5000 Logix Designer V32.00.00 Reference: 2018-12-001 Date: December 2018 Update: January 2019 Update January 2019 – This Product Notice has been updated from its Preliminary release to provide additional descriptive information and corrective actions. Please read this updated document in its entirety. This Product Notice informs you of a potential anomaly that exists with Rockwell Automation FactoryTalk View SE and FactoryTalk ViewPoint when used with Studio 5000. Users of FactoryTalk View SE and FactoryTalk ViewPoint v2.61, v7.00, v8.00, v8.10, v8.20, v9.00, and v10.00 may experience issues with user login and security permission resolution after upgrading to FactoryTalk Services Platform v6.10, which is included with Studio 5000 Logix Designer v32.00.00. PRODUCT NOTICE Page 2 of 5 – Product Identification – The affected products are FactoryTalk View SE and FactoryTalk ViewPoint, versions: FactoryTalk View SE v7.00 (Only for E-Signature ActiveX issue) FactoryTalk View SE v8.00 FactoryTalk View SE v8.10 FactoryTalk View SE v8.20 FactoryTalk View SE v9.00 FactoryTalk View SE v10.00 FactoryTalk ViewPoint v2.61 FactoryTalk ViewPoint v8.00 FactoryTalk ViewPoint v8.10 FactoryTalk ViewPoint v8.20 FactoryTalk ViewPoint v9.00 FactoryTalk ViewPoint v10.00 These products become affected when used on a computer hosting Studio 5000 Logix Designer V32.00.00, which includes FactoryTalk Services v6.10. To determine the version of Studio 5000 Logix Designer, open the Help About Logix Designer dialog. The version number is shown in the Version field. In the example shown to the left, the version number is V31.00.00. This version is not affected by this anomaly and is shown here as an example only. PRODUCT NOTICE Page 3 of 5 – Description – A potential anomaly exists with Rockwell Automation FactoryTalk View SE and FactoryTalk ViewPoint when used with Studio 5000. Users of FactoryTalk View SE and FactoryTalk ViewPoint v2.61, v7.00, v8.00, v8.10, v8.20, v9.00, and v10.00 may experience issues with user login and security permission resolution after upgrading to FactoryTalk Services Platform v6.10, which is included with Studio 5000 Logix Designer v32.00.00. In FactoryTalk View SE, customers will encounter unexpected behavior with permission resolution when using the CurrentUserHasGroup() function with users in the Engineers and Maintenance groups after upgrading the client station or FactoryTalk Network Directory to FactoryTalk Services Platform v6.10. Note: This will not impact FactoryTalk View SE Local Station applications, since the change causing this issue is isolated to the FactoryTalk Network directory scope; or version 7.00 and earlier of FactoryTalk View SE. In FactoryTalk View SE, customers will encounter unexpected behavior with permission resolution when using the E-signature ActiveX control with users in the Engineers and Maintenance groups after upgrading the client station or FactoryTalk Network Directory to FactoryTalk Services Platform v6.10. Note: This will not affect FactoryTalk View SE Local Station applications, since the change causing this issue is isolated to the FactoryTalk Network directory scope. This will impact v7.00 and earlier of FactoryTalk View SE. In FactoryTalk ViewPoint, customers will find individuals in Engineer and Maintenance groups will not be able to log in after the FactoryTalk Network Directory is upgraded to FactoryTalk Services Platform v6.10. Note: This does not affect FactoryTalk ViewPoint ME on PanelView Plus terminals. Studio 5000 v32.00.00 includes a new version of FactoryTalk Services (v6.10). A new feature of FactoryTalk Services v6.10 creates two new FactoryTalk system groups named Engineers & Maintenance. When an existing FactoryTalk Network Directory is upgraded to v6.10, and the directory previously contained user groups named Engineers or Maintenance those groups will be converted to FactoryTalk system user groups (like the Administrators group). This change affects the user login authentication in E-signature ActiveX control and how the CurrentUserHasGroup() function in FactoryTalk View resolves user permissions if they are members of those user groups. The change also affects the way FactoryTalk ViewPoint resolves login authorization for users in those groups. – Temporary Workarounds – Rockwell Automation has developed patches for FactoryTalk View SE & FactoryTalk ViewPoint v7.00, v8.00, v8.10, v8.20, v9.00, and v10.00. Refer to the Correction section of this document for patch information. – Correction – Rockwell Automation has developed software patches correcting the anomaly in FactoryTalk View SE and FactoryTalk ViewPoint (except for v2.61 of ViewPoint). These patches are available on the following Rockwell Automation Knowledgebase articles: For FactoryTalk View SE, reference article ID 1083175. For FactoryTalk ViewPoint, reference article ID 1083176. PRODUCT NOTICE Page 4 of 5 Rockwell Automation intends to have a correction in place for the upcoming v11.00 release of FactoryTalk View, which includes FactoryTalk View SE and FactoryTalk ViewPoint. This release is expected by the end of January 2019. This article will be updated when version 11.00 is available for download and installation. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1083250. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
Microsoft Windows Security Update Causes Inability to Open Projects with CCW, AADvance, ISaGRAF and vMonitor Programming Environments Posted on January 2, 2019 by Brandy McNeil Microsoft Windows Security Update Causes Inability to Open Projects with CCW, AADvance, ISaGRAF and vMonitor Programming Enviornments Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Microsoft Windows Security Update Causes Inability to Open Projects with CCW, AADvance, ISaGRAF, and vMonitor Programming Environments Reference: 2019-01-002 Date: January 2019 This Product Notice informs you of the effect a recent Microsoft Windows Security Update will have on select Rockwell Automation software products. When the patch is applied to specific Microsoft Windows platforms hosting Connected Components Workbench™ (CCW), ISaGRAF®, AADvance® Workbench, and vMonitor®, project files for these products cannot be opened. In some instances, the project files may become corrupt. Important – The Rockwell Automation software products themselves are correct. Microsoft is aware of this anomaly and has plans for a correction to the security update patch. – Product Identification – The products affected by the installation of the identified Microsoft Windows security patches are: ISaGRAF 4 Workbench ISaGRAF 5 Workbench AADvance Workbench (all versions) FlexiSafe™ Workbench CCW (Connected Components Workbench) when used with projects containing Micro800™ controllers ISaGRAF 6 Workbench for application targeting ISaGRAF 5 Runtime ISaGRAF 6 Workbench for application targeting vMonitor Runtime Refer to Appendix B for a complete list of affected product by catalog number. PRODUCT NOTICE Page 2 of 7 Important – The identified Rockwell Automation products are affected by the installation of specific Microsoft Windows security updates. Rockwell Automation products do not require direct remediation. Refer to the Temporary Workaround and Correction sections of this document for information on remediating Microsoft Windows products. – Description – On January 8, 2019, Microsoft released several security updates to Windows operating systems that resulted in functional anomalies within the identified products. Microsoft is aware of this issue and is working to release corrected patches. Microsoft has released the following statement: “Applications that use a Microsoft Jet database with the Microsoft Access 97 file format may fail to open if the database has column names greater than 32 characters. The database will fail to open with the error, “Unrecognized Database Format”. Microsoft is working on a resolution and estimates a solution will be available early February.” On affected systems, customers will be unable to open projects with the listed Rockwell Automation products. The specific Microsoft Windows security updates are: Window 10, depending on your build version, the KB to remove will vary: o January 8, 2019 – KB4480116 (Build 1809) o January 8, 2019 – KB4480966 (Build 1803) o January 8, 2019 – KB4480978 (Build 1709) o January 8, 2019 – KB4480973 (Build 1703) Windows 8.1 : January 8, 2019 – KB4480963 Windows 7 : January 8, 2019 – KB4480970 Windows Server 2008 Service Pack 2 : January 8, 2019 – KB4480968 Windows Server 2012 : January 8, 2019 – KB4480972 Windows Server 2016 : January 8, 2019 – KB4480977 Additional information on the effect this patch has on Rockwell Automation products can be found on the Rockwell Automation Knowledgebase Article ID 1083785. – Temporary Workarounds – Until Microsoft addresses this issue, Rockwell Automation recommends removing the Microsoft KB security update associated with your version of Windows as described in the Description section of this document. Important – The workaround requires the use of a Windows Administrator account. You can follow these steps to remove a KB security update: 1. Open the Windows Control Panel, Programs and Features application 2. Click “View installed updates” 3. Locate one of the updates listed in Description section of this document 4. Right-click on the update and select Uninstall 5. Restart your computer PRODUCT NOTICE Page 3 of 7 For specific instructions on how to remove a Windows update on Windows 10, Windows 8.1, or Windows 7, refer to the Microsoft support page Windows Update: FAQ, “How do I remove an installed update?” Note – For Microsoft Windows 10, product updates may automatically reinstall at the next computer restart. Microsoft has provided a tool for Windows 10 to prevent this reinstallation. Refer to the support article https://support.microsoft.com/en-us/help/3183922/how-to-temporarily-prevent-a-windows-update-from-reinstalling-in-windo for more information. – Correction – Correction requires installation of the corrected Microsoft Windows security update. Microsoft anticipates making this update available early February 2019. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1083902. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION PRODUCT NOTICE Page 4 of 7 You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 7 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 PRODUCT NOTICE Page 6 of 7 Appendix B Affected Product by Catalog Number The following is a list of product affected by the Microsoft Windows Patches from January 8, 2019. Trade Name Catalog Number Versions Connected Components Workbench Standard Edition Not Applicable All Connected Components Workbench Developer Edition 9328-CCWDEVDEE All Connected Components Workbench Developer Edition 9328-CCWDEVDEE All Connected Components Workbench Developer Edition 9328-CCWDEVDEM All Connected Components Workbench Developer Edition 9328-CCWDEVDEW All Connected Components Workbench Developer Edition 9328-CCWDEVENE All Connected Components Workbench Developer Edition 9328-CCWDEVENE All Connected Components Workbench Developer Edition 9328-CCWDEVENM All Connected Components Workbench Developer Edition 9328-CCWDEVENW All Connected Components Workbench Developer Edition 9328-CCWDEVESE All Connected Components Workbench Developer Edition 9328-CCWDEVESE All Connected Components Workbench Developer Edition 9328-CCWDEVESM All Connected Components Workbench Developer Edition 9328-CCWDEVESW All Connected Components Workbench Developer Edition 9328-CCWDEVFRE All Connected Components Workbench Developer Edition 9328-CCWDEVFRE All Connected Components Workbench Developer Edition 9328-CCWDEVFRM All Connected Components Workbench Developer Edition 9328-CCWDEVFRW All Connected Components Workbench Developer Edition 9328-CCWDEVITE All Connected Components Workbench Developer Edition 9328-CCWDEVITE All Connected Components Workbench Developer Edition 9328-CCWDEVITM All Connected Components Workbench Developer Edition 9328-CCWDEVITW All Connected Components Workbench Developer Edition 9328-CCWDEVPTE All Connected Components Workbench Developer Edition 9328-CCWDEVPTE All Connected Components Workbench Developer Edition 9328-CCWDEVPTM All Connected Components Workbench Developer Edition 9328-CCWDEVPTW All Connected Components Workbench Developer Edition 9328-CCWDEVZHE All Connected Components Workbench Developer Edition 9328-CCWDEVZHE All Connected Components Workbench Developer Edition 9328-CCWDEVZHM All Connected Components Workbench Developer Edition 9328-CCWDEVZHW All AADvance Workbench USB key 5 user unlim T9084U Versions 1.x AADvance Workbench Soft key mult contr T9083D Versions 1.x AADvance Workbench Soft key 1 Contr T9082D Versions 1.x AADvance Workbench USB key mult contr T9083U Versions 1.x AADvance Workbench USB key 1 contr T9082U Versions 1.x AADvance Workbench 2 T9087 Versions 2.x FlexiSafe Workbench MED S/W 9527-FLXACPINTM All FlexiSafe Workbench ESD S/W 9527-FLXACPINT All Full ISaGRAF Workbench v180719 All ISaGRAF5 Distrib 1024 IO MED S/W 9527-I5PRD1KINTM All ISaGRAF5 Distrib 128 IO MED S/W 9527-I5PRD128INTM All ISaGRAF5 Distrib 256 IO MED S/W 9527-I5PRD256INTM All ISaGRAF5 Distrib 32 IO MED S/W 9527-I5PRD32INTM All PRODUCT NOTICE Page 7 of 7 Trade Name Catalog Number Versions ISaGRAF5 Distrib Unlimited MED S/W 9527-I5PRDSOFTINTM All ISaGRAF5 Essential 1024 IO MED S/W 9527-I5PRL1KINTM All ISaGRAF5 Essential 128 IO MED S/W 9527-I5PRL128INTM All ISaGRAF5 Essential 256 IO MED S/W 9527-I5PRL256INTM All ISaGRAF5 Essential 32 IO MED S/W 9527-I5PRL32INTM All ISaGRAF5 Essential Unlimited MED S/W 9527-I5PRL-SOFTINTM All ISaGRAF5 Distrib 1024 IO ESD S/W 9527-I5PRD1KINT All ISaGRAF5 Distrib 128 IO ESD S/W 9527-I5PRD128INT All ISaGRAF5 Distrib 256 IO ESD S/W 9527-I5PRD256INT All ISaGRAF5 Distrib 32 IO ESD S/W 9527-I5PRD32INT All ISaGRAF5 Distrib Unlimited ESD S/W 9527-I5PRDSOFTINT All ISaGRAF5 Essential 1024 IO ESD S/W 9527-I5PRL1KINT All ISaGRAF5 Essential 128 IO ESD S/W 9527-I5PRL128INT All ISaGRAF5 Essential 256 IO ESD S/W 9527-I5PRL256INT All ISaGRAF5 Essential 32 IO ESD S/W 9527-I5PRL32INT All ISaGRAF5 Essential Unlimited ESD S/W 9527-I5PRL-SOFTINT All ISaGRAF6 Installer Cust Kit MED S/W 9527-I6PRDCINTM All ISaGRAF6 Workbench MED S/W 9527-I6ACP-SOFTINTM All ISaGRAF6 Installer Cust Kit ESD S/W 9527-I6PRDCINT All ISaGRAF6 Workbench ESD S/W 9527-I6ACP-SOFTINT All ISaGRAF5 Distrib 1024 IO USB MED S/W 9527-I5PRD1KUSBINTM All ISaGRAF5 Distrib 128 IO USB MED S/W 9527-I5PRD128USBINTM All ISaGRAF5 Distrib 256 IO USB MED S/W 9527-I5PRD256USBINTM All ISaGRAF5 Distrib 32 IO USB MED S/W 9527-I5PRD32USBINTM All ISaGRAF5 Distrib Unlimited USB MED S/W 9527-I5PRDUSBINTM All ISaGRAF5 Essential 1024 IO USB MED S/W 9527-I5PRL1KUSBINTM All ISaGRAF5 Essential 128 IO USB MED S/W 9527-I5PRL128USBINTM All ISaGRAF5 Essential 256 IO USB MED S/W 9527-I5PRL256USBINTM All ISaGRAF5 Essential 32 IO USB MED S/W 9527-I5PRL32USBINTM All ISaGRAF5 Essential Unlimited USB MED S/W 9527-I5PRLUSBINTM All ISaGRAF5 Monitoring Tool USB MED S/W 9527-I5WMTUSBINTM All
Potential Error With Online Editing of PowerFlex Low and Medium Voltage Drives Posted on January 1, 2019 by Brandy McNeil Potential Error With Online Editing of PowerFlex Low and Medium Voltage Drives Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Online Editing of PowerFlex Low and Medium Voltage Drives Reference: 2019-01-001 Date: January 2019 This Product Notice informs you of potential anomalies that exist with online editing of PowerFlex Low and Medium Voltage AC and DC Drive device definitions on ControlLogix, GuardLogix, CompactLogix, and Compact GuardLogix controllers V20 or greater firmware. When performing specific online editing operations, the controller may experience a major non-recoverable fault (MNRF) or fail to complete the transition from program mode to run mode. Temporary workaround may require power cycling the controller or re-downloading the controller program. – Product Identification – The affected products are all PowerFlex Low and Medium Voltage Drives, with the exception of PowerFlex 6000 and PowerFlex 527, when used with following Logix family controllers: 1789 SoftLogix 5800 controllers 1769 CompactLogix controllers 1768 CompactLogix controllers 1768 Compact GuardLogix controllers ControlLogix 5560 controllers GuardLogix 5560 controllers CompactLogix 5370 controllers Compact GuardLogix 5370 controllers ControlLogix 5570 controllers GuardLogix 5570 controllers 5380 CompactLogix controller 5380 Compact GuardLogix controllers (SIL2 and SIL3) PRODUCT NOTICE Page 2 of 4 5480 CompactLogix controllers 5580 ControlLogix controllers 5580 GuardLogix controllers (SIL2 and SIL3) Logix firmware versions V20 through V32, including redundancy releases. Important – This anomaly only affects programming of the PowerFlex drive. Product hardware, including PowerFlex Drives and Logix Controllers, are not affected and may not be returned on this notification. – Description – Potential anomalies exist with online editing of PowerFlex Low and Medium Voltage Drive configurations on Logix controllers. When performing specific online editing operations, the controller may experience a major nonrecoverable fault (MNRF) or fail to complete the transition from program mode to run mode. Correction may require power cycling the controller or re-downloading the controller program. Logix controller firmware may not correctly perform the following online editing functions for PowerFlex Low and Medium Voltage Drive device definitions: Creating a new drive or drive peripheral. Deleting an existing drive or drive peripheral. Changing a drive peripheral from one type to another type. Changing PowerFlex AC Drive ADC enable configuration on a drive. Not all customers will experience these anomalies. However, Rockwell Automation recommends that you stop using these operations when making online editing changes. Important – These anomalies only affect online editing operations. Offline editing is not affected. – Temporary Workarounds – Correction will require an update to controller firmware and / or update to the drive AOP. Until corrections to these anomalies is made available for download and installation, Rockwell Automation suggests making all editing operations identified in the Description section of this document offline using RSLogix 5000 or Studio 5000 Logix Designer software. Logix controllers that have experienced this anomaly may be recovered by power cycling and / or by re-downloading the original program to the affected controller. – Correction – Rockwell Automation is currently working on a correction and will make it available on the Rockwell Automation Product Compatibility and Download Center (PCDC) when complete. If you would like to receive an email notification when corrections are available, a link has been provided at the end of the Rockwell Automation Knowledgebase Article ID 1083278. PRODUCT NOTICE Page 3 of 4 Important – PowerFlex Low and Medium Voltage Drives, and Logix controller hardware are not affected by this anomaly and may not be returned on this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1083278. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 4 of 4 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
Trusted T8111 TMR Processor issue if used in redundant configuration Posted on December 1, 2018 by Brandy McNeil Trusted T8111 TMR processor used in dual processor redundant configuration may result in system shutown Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT SAFETY ADVISORY Notice of Potential Unsafe Condition Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below. Trusted T8111 TMR Processor When Used in Dual Processor Redundant Configuration May Result in System Shutdown Reference: 2018-11-001 Date: Preliminary November 2018 Release December 2018 This Product Safety Advisory informs you of a potential anomaly that exists with the Trusted T8111 TMR Processor Module. When used in a dual processor redundant configuration with a second T8111 processor module or a T8110 processor module, the Active processor may go into its shutdown state with the second Standby module not becoming Active. This is due to the Active / Standby link between the two processors becoming synchronized, causing interference with the diagnostics. This may result in a full system shutdown. Important – Due to the potential for high impact on customer processes, this anomaly has been released as a Product Safety Advisory. This is not a safety issue. No potential harm to personnel has been identified. PRODUCT SAFETY ADVISORY Page 2 of 5 – Product Identification – The affected product is the Series B Trusted T8111 TMR Processor Module, Catalog Number T8111C, versions O10 and O11, when used in a dual processor redundant configuration with either a T8111 or a T8110 processor module. Important – If you do not use or do not plan to use your Trusted T8111 TMR Processor in a dual processor redundant configuration you are not affected and no action is required on your part. However, Rockwell Automation recommends updating your system modules to the latest firmware release. The product catalog number and version information can be found on the product nameplate, located on the side of the module. The catalog number is located in the top right corner and the version number is a combination of the HW Issue letter and the S/W Issue number. In the example shown to the left, the catalog number is T8111C and the version is H/W Issue O and S/W Issue 10, or O10. This example matches the product identification information and is subject to this notification. Product version information may also be obtained electronically over a network connection. Refer to Rockwell Automation Knowledgebase Article ID 61300, Analysis Tool for Trusted Systems, for additional information. – Description – In a dual processor redundant configuration where one of the two processors is a Trusted T8111 TMR Processor, the Active / Standby link is used to verify that the two processors are both healthy and actively communicating with each other. This makes certain the Standby processor module can take over in the event of a slice failure in the Active processor module (3-3-2-0 Degradation Mode), maintaining high availability. In the T8111 Series B version O10 and O11 releases, the Active / Standby handshaking may become synchronized, such that the two modules are no longer communicating with each other, interfering with diagnostics. The effect on the system depends on the configuration. If the Active module is a T8111 and the Standby module is a T8110 or a T8111, the Active T8111 module will shut down to prevent the two processors from both becoming Active, resulting in a full system shutdown. If the Active module is a T8110 and the Standby module is a T8111, the Standby T8111 module will shut down but the Active T8110 module will continue operating, resulting in a loss of high availability due to the loss of the Standby T8111 processor. PRODUCT SAFETY ADVISORY Page 3 of 5 Dual processor configurations consisting of a T8111 processor with either a second T8111 processor module or a T8110 processor module are affected with this anomaly. Dual process configurations consisting of two T8110 processor modules are not affected. This anomaly will be corrected in the O12 and future releases of T8111 processor firmware. – Temporary Workarounds – Until your processor modules can be updated with corrected firmware, you are advised to remove the Standby processor module. – Correction – Correction requires installation of corrected T8111 processor firmware to version O12 or later. Rockwell Automation is currently working on a correction and will release to the Rockwell Automation Product Compatibility and Download Center (PCDC) when completed. Rockwell Automation Knowledgebase Article ID 1082968 will be updated when corrected firmware is available for download. If you would like an email notification when firmware correcting this anomaly is available for download and installation, a link has been provided at the end of Article ID 1082968. Firmware can be field upgraded. If you are unable to upgrade your product firmware or require additional assistance, contact Rockwell Automation Technical Support or your system provider and reference this Product Safety Advisory 2018-11-001. Important – Trusted T8111C hardware is not affected by this anomaly. Product hardware should not be returned on this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact your system provider or Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory when calling. Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer. The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1082968. Additional languages may also be available at the end of this article attached as downloadable PDF documents. PRODUCT SAFETY ADVISORY Page 4 of 5 If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT SAFETY ADVISORY Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
Firmware Update Required for Trusted T8111C Posted on September 1, 2018 by Brandy McNeil Firmware Update Required for Trusted T8111C Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Firmware Update Required for Trusted T8111C Reference: 2018-09-001 Date: September 2018 This Product Notice informs you that a firmware update is required for Trusted® T8111C Conformal Coated TMR Processor Modules shipped with firmware version O10. Customers are advised to update to version O11 or later. PRODUCT NOTICE Page 2 of 5 – Product Identification – The affected product is firmware version O10 as shipped with the Trusted T8111C Conformal Coated TMR Processor Module. Affected product was shipped starting in July 2018 and may be identified by the hardware and software issue information printed on the product nameplate. Important – T8111C product hardware is not affected by this notification. For opened product, the product identification information can be found on the product nameplate. The catalog number will be in the upper right corner and the firmware number will be the combination of the H/W Issue and the S/W Issue information. In the example shown the left, the catalog number is T8111C and the firmware version is the combination of the H/W Issue N and the S/W Issue 9, or N9. While N9 is also affected, it was not delivered to customers and is shown here as an example only. For unopened product, the product identification information can be found on the product carton label. The catalog number will be in the CAT field and the firmware version will be in the VER field. In the example shown to the left, the catalog number is T8111C and the firmware version is N9. While N9 is also affected, it was not delivered to customers and is shown here as an example only. PRODUCT NOTICE Page 3 of 5 – Description – A change is required to firmware release O10 for the Trusted T8111C processor. After further review with TUV, it has been determined with firmware release O10 that the threshold for residual bit error rate (RBER) detection must be changed. The RBER detection threshold has been addressed in firmware release O11. Important – T8111C product hardware is not affected by this notification. – Temporary Workarounds – No workaround has been identified. Follow the actions in the Correction section that follows. – Correction – Correction requires upgrading product firmware to version O11 or later. Rockwell Automation expects to receive TUV certification for firmware release O11 by the end of September 2018 and will post the updated firmware to the Rockwell Automation Product Compatibility and Download Center (PCDC) at that time. The Rockwell Automation Knowledgebase Article ID 1075973 for this Product Notice will be updated when firmware has been released to the PCDC. Firmware can be field upgraded. If you are unable to upgrade your product firmware or require additional assistance, contact Rockwell Automation Technical Support or your system provider and reference this Product Notice PN 2018-09-001. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Rockwell Automation will ensure firmware correcting this anomaly is available for download for a minimum of 18 months from the initial publication of this Product Notice. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact your system provider or Rockwell Automation Technical Support. See Appendix A for local Rockwell Automation Technical Support telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice PN 2018-09-001 when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1075973. Additional languages may also be available at the end of this article attached as downloadable PDF documents. PRODUCT NOTICE Page 4 of 5 Customers using the Rockwell Automation Support Center in a non-English language should search for the document by the article ID number listed above. The resulting article ID for non-English postings may be different than the listed article ID number. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
Firmware Version 20.019 Not TUV SIL Certified for 1756-L6xS GuardLogix Safety Controllers as Released With Bundle V20.04.01 Posted on July 1, 2018 by Brandy McNeil 1756-L6xS Guardlogix Safety Controller Firmware issue 20.019 Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Firmware Version 20.019 Not TUV SIL Certified for 1756-L6xS GuardLogix Safety Controllers as Released With Bundle V20.04.01 Reference: 2018-07-001 Date: July 2018 This Product Notice informs you of a situation that exists with the distribution of 1756-L6x ControlLogix® firmware version 20.019. Firmware version 20.019 was released as part of the V20.04.01 software bundle and mistakenly associated with the 1756-L6xS GuardLogix® safety controllers. While the changes made to firmware version 20.019 do not affect the safety aspects of the product, version 20.019 has not been TUV SIL certified for use with the 1756-L6xS GuardLogix safety controllers in a functional safety application. PRODUCT NOTICE Page 2 of 5 – Product Identification – The affected product is 1756-L6x ControlLogix firmware version 20.019 when used with the 1756-L6xS GuardLogix safety controllers. 20.019 was released as part of software bundle V20.04.01 and mistakenly associated with the 1756-L6xS GuardLogix safety controllers during bundle packaging. Software bundle V20.04.01 was available as a software download from the Rockwell Automation Product Compatibility and Download Center (PCDC) and was included on the following DVD-ROM media distributions: 9324-RLD000ENM Studio 5000 Service Edition 9324-RLD200ENM Studio 5000 Mini Edition 9324-RLD250ENM Studio 5000 Lite Edition 9324-RLD300ENM Studio 5000 Standard Edition 9324-RLD600ENM Studio 5000 Full Edition 9324-RLD700NXENM Studio 5000 Professional Edition Important – This situation does not affect the use of firmware version 20.019 with non-safety rated 1756-L6x ControlLogix controllers. If you are using 20.019 on a non-safety rated controller you are not affected and no action is required on your part. Important – This situation does not affect the 1756-L6xS GuardLogix controller hardware. Hardware returns are not authorized on this notification. As shown in the example image below, the currently installed version of firmware can be found on the controller’s information dialog as viewed in Rockwell Automation network tools, such as RSLinx® or FactoryTalk® Linx. If you are using firmware version 20.019 with a 1756-L6xS GuardLogix controller you should follow the steps in the Correction section of this document. In the example image shown below, the version is 19.011 and would not be subject to this notification. PRODUCT NOTICE Page 3 of 5 – Description – A situation exists with the distribution of 1756-L6x ControlLogix firmware version 20.019. Firmware version 20.019 was released as part of the V20.04.01 software bundle and mistakenly associated with the 1756-L6xS GuardLogix safety controllers. While the changes made to firmware version 20.019 do not affect the safety aspects of the product, version 20.019 has not been TUV SIL certified for use with the 1756-L6xS GuardLogix safety controllers in a functional safety application. – Temporary Workarounds – No temporary workaround has been identified. Please refer to the Correction section of this document. – Correction – Customers are advised to revert to a prior safety certified version of product firmware. For the 1756-L6xS GuardLogix controllers, the last safety certified version as of the release of this notification is firmware version 20.018. This version is available for download from the Product Compatibility and Download Center (PCDC). Important – Installations of firmware version 20.019 on non-safety rated 1756-L6x controllers are not affected. Access the PCDC at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx. Enter your GuardLogix product catalog number in the “search…” field. For example, enter “1756-L61S”. Click on the product catalog number in the results list, then select the version to download. Only versions certified for use with the GuardLogix products will appear on this list. Click on the selection result in the list on the right, then click the “DOWNLOADS” button. On the “DOWNLOADS” page, click the “Firmware Only” checkbox. An item will appear in the shopping cart for download. Click the “Downloads” button, then click the “DOWNLOAD NOW” button on the “Download Cart” dialog. Follow the instructions to complete your download and install the requested firmware. V20.04.01 bundle has been removed from download on the PCDC. V20.04.02, correcting this anomaly, is now available. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. As described in the Correction section of this document, download and install the proper version of controller firmware for any 1756-L6xS safety rated controller that is currently running firmware version 20.019. Rockwell Automation will have the correct firmware for this controller available for download and installation for a minimum of 18 months from the posting of this notification. Due to delays in shipments, DVD-ROM product shipped after the release of this notification may continue to contain the V20.04.01 software bundle. Verify the version prior to installation from DVD-ROM. PRODUCT NOTICE Page 4 of 5 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice 2018-07-001 when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1075351. Additional languages may also be available at the end of this article attached as downloadable PDF documents. Customers using the Rockwell Automation Support Center in a non-English language should search for the document by the article ID number listed above. The resulting article ID for non-English postings may be different than the listed article ID number. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
Studio 5000 V31.00.00 Incompatibility with V30 AOPs for PowerFlex 755 Drives Posted on April 2, 2018 by Brandy McNeil Studio 5000 v31 Incompatibility with v30 AOPs for PowerFlex 755 Drives Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Studio 5000 V31.00.00 Incompatibility with V30 AOPs for PowerFlex 755 Drives Reference: 2018-04-002 Date: April 2018 This Product Notice informs you of a potential anomaly that exists with Studio 5000® V31.00.00 with V5.01 PowerFlex Drives AOP. Installation of V31.00.00 may interfere with Studio 5000 V30 PowerFlex Drive module property operations when “Standard and Safety” connections or “Safety Only” connections are in use. – Product Identification – The affected products are Studio 5000 Logix Designer V31.00.00 with PowerFlex Drives AOP V5.01 when upgrading from Studio 5000 V30. Affected catalog numbers are: 9324-RLD700NXENE, 9324-RLD700NXINT 9324-RLD600ENE, 9324-RLD600INTL 9324-RLD300NXENE, 9324-RLD300NXINT 9324-RLD250ENE, 9324-RLD250INTL 9324-RLD200ENE, 9324-RLD200INTL 9324-RLD000ENE, 9324-RLD000INTL PRODUCT NOTICE Page 2 of 6 To determine the version of Studio 5000 Logix Designer, open the Help About Logix Designer dialog. The version number is shown in the Version field. In the example shown to the left, the version number is V31.00.00. To determine the version of PowerFlex Drives AOP: 1. Open the Studio 5000 project. 2. Go offline with Studio 5000 and open Module Properties of the module. 3. Right click on the box symbol to the left of the dialog title, as shown to the left. 4. Select About Module Profile … 5. The AOP version will be shown in the Software Version Installed field of the resulting About dialog. Additional information on AOP versions may be found on the Rockwell Automation Knowledgebase Article ID 59520. Important – The affected PowerFlex Drive features were initially released as part of Studio 5000 V30.xx.xx. If you are upgrading from a version of Studio 5000 V29 or earlier, you are not affected and no action is required. If you are not using “Standard and Safety” connections or “Safety Only” connections you are not affected and no action is required. PRODUCT NOTICE Page 3 of 6 – Description – An anomaly exists with Studio 5000 V31.00.00. Installation of Studio 5000 V31.00.00 with PowerFlex Drives AOP V5.01 may interfere with Studio 5000 V30 PowerFlex Drive module property operations when “Standard and Safety” connections or “Safety Only” connections are in use. The module configuration dialog will be completely empty, showing only the OK and Cancel buttons, as shown in the following image. “Standard” connections are not affected. Note – When Studio 5000 V31.00.00 is installed on a computer that also includes prior versions of Studio 5000, operating files of those prior versions may also be updated. These include files that are distributed as part of the PowerFlex Drives AOP. If you subsequently open your Studio 5000 project files in a V30 version of Studio 5000 and set the module properties to “Standard and Safety” or “Safety Only” connections a fatal error may occur. – Temporary Workarounds – Until AOP files correcting this anomaly are available, you may revert your Studio 5000 Logix Designer installation back to V30 or earlier. If you require Studio 5000 Logix Designer V31.00.00 for system development, you should install Logix Designer on a separate computer or virtual machine. Note – Installation of Studio 5000 V31.00.00 on a computer that also contains an installation of Studio 5000 V30 will also update operating files of the V30 installation. This may result in fatal errors as described in the Description section above. When using this temporary workaround make sure the computer with V30 does not have the V5.01 AOP files. – Correction – Correction requires updating the PowerFlex Drives AOP to V5.02 or later. There are three methods of obtaining the updated AOP from the Rockwell Automation Product Compatibility and Download Center (PCDC) at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx. 1. Download and install the PowerFlex Drives AOP from the PCDC. In the Search field enter “Drive AOPs”, then select the “Drive AOPs” product. Click the Downloads button and follow the instructions to download and install the PowerFlex Drives AOP V5.02 or later. 2. Download and install Studio 5000 V31.00.01 from the PCDC. In the Search field enter “Studio 5000”, then select the specific Studio 5000 product to download. In the version listing, select version 31.00.01 or later. Click the Downloads button and follow the instructions to download and install the selected Studio 5000 product. Note – Installation and use of Studio 5000 products requires license activation. If you are upgrading from a version of Studio 5000 V30 or prior you may be required to obtain a V31 license and activate your software. PRODUCT NOTICE Page 4 of 6 3. Download and install the AOP Bundle Studio 5000 LD V10.01 – V31.00.01 from the PCDC. In the Search field enter “Add-On Profiles”, then select the “Add-On Profiles” product. Click the Downloads button and follow the instructions to download and install the PowerFlex Drives AOP V5.02 or later. When complete, verify PowerFlex Drives AOP V5.02 has been installed by following the instructions in the Product Identification section of this document. Note – As of the release of this Product Notice, AOP files correcting this anomaly are in development and not available for download from the PCDC. To receive an email notification when AOP files are available, a link has been provided at the end of the Knowledgebase Article ID 1073097 for this notification. Important – Drive hardware is not affected and may not be returned on this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Until updated product is available correcting this anomaly, implement the actions listed in the temporary workarounds section. Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Notice when calling. Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1073097. Additional languages may also be available at the end of this article attached as downloadable PDF documents. Customers using the Rockwell Automation Support Center in a non-English language should search for the document by the article ID number listed above. The resulting article ID for non-English postings may be different than the listed article ID number. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. PRODUCT NOTICE Page 5 of 6 We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. PRODUCT NOTICE Page 6 of 6 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
