5380 CompactLogix and Compact GuardLogix Firmware Versions 29.011 and 32.011 Major Non-Recoverable Fault Posted on July 1, 2019 by Brandy McNeil 5380 CompactLogix and Compact GuardLogix Firmware 29.001 and 32.011 MNRF Error Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. 5380 CompactLogix and Compact GuardLogix Firmware Versions 29.011 and 32.011 Major Non-Recoverable Fault Reference: 2019-07-001 Date: July 2019 This Product Notice informs you of an anomaly that exists with firmware versions 29.011 and 32.011 used with Allen-Bradley® CompactLogix™ and Compact GuardLogix® controllers. Customers may experience a major non-recoverable fault (MNRF). PRODUCT NOTICE Page 2 of 5 expanding human possibility™ – Product Identification – The affected firmware versions are 29.011 and 32.011 used with 5380 CompactLogix and Compact GuardLogix controllers. Specific catalog numbers for controllers are listed below. CompactLogix Compact GuardLogix 5069-L306ER 5069-L306ERS2 5069-L306ERM 5069-L306ERMS2 5069-L310ER 5069-L310ERS2 5069-L310ER-NSE 5069-L310ERMS2 5069-L310ERM 5069-L320ERS2 5069-L320ER 5069-L320ERMS2 5069-L320ERM 5069-L320ERS2K 5069-L320ERMK 5069-L320ERMS2K 5069-L330ER 5069-L330ERS2 5069-L330ERM 5069-L330ERMS2 5069-L330ERMK 5069-L330ERS2K 5069-L340ER 5069-L330ERMS2K 5069-L340ERM 5069-L340ERS2 5069-L350ERM 5069-L340ERMS2 5069-L350ERMK 5069-L350ERS2 5069-L380ERM 5069-L350ERMS2 5069-L3100ERM 5069-L350ERS2K 5069-L350ERMS2K 5069-L380ERS2 5069-L380ERMS2 5069-L3100ERS2 5069-L3100ERMS2 The currently installed version of firmware can be determined using Rockwell Automation network tools, such as FactoryTalk® Linx™ or Studio 5000 Logix Designer®. The example to the left shows the properties dialog for a 5069-L350ERM as viewed in Studio 5000 Logix Designer. The firmware version is shown in the Revision field. In this example, the firmware version is 29.011. The firmware in this module would be subject to this notification and should be upgraded as described in the Correction section of this document. PRODUCT NOTICE Page 3 of 5 expanding human possibility™ Version 29.011 firmware has been available since July 28, 2016. Version 32.011 firmware has been available since December 13, 2018. Important – Hardware is not affected by this anomaly and may not be returned against this notification. Customers are advised to field update their controller firmware as described in the Correction section of this document. – Description – An anomaly that exists with firmware versions 29.011 and 32.011 used with Allen-Bradley CompactLogix and Compact GuardLogix controllers. Customers may experience a major non-recoverable fault (MNRF). Within the controller firmware, a non-safety critical diagnostic may incorrectly indicate anomalous operation, triggering a major non-recoverable fault (MNRF), type 1, numbers 60, 61, or 62 depending on hardware configuration. The fault can be recovered by power cycling the controller and re-downloading the controller program. However, the controller may continue to experience the false diagnostic. – Temporary Workarounds – No workaround has been identified. Customers are advised to follow the actions in the Correction section that follows. – Correction – Correction requires installation of a non-affected version of controller firmware. Only firmware versions 29.011 and 32.011 are affected with this anomaly. Customers using version 29.011 firmware are advised to upgrade to a later non-affected version of firmware, v30 or later. Version 29.011 customers may also downgrade to a version 28 release it their controller hardware supports prior versions. Customers using version 32.011 are advised to upgrade to version 32.012 or later. Version 32.012 is scheduled for release by end of July 2019. Version 32.011 customers may also downgrade to a prior version pending the release of 32.012. Firmware may be downloaded and installed from the Rockwell Automation Product Compatibility and Download Center (PCDC). Access the PCDC at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. In the Search field, enter the catalog number of your controller. Select the correct catalog number and then select the firmware version to be downloaded. Click the Downloads button and then click the Select Files box. Follow the directions to download and install the corrected version of firmware. Rockwell Automation will provide updated firmware as described in this document for a period of no less than 18 months from the initial publication of this Product Notice. PRODUCT NOTICE Page 4 of 5 expanding human possibility™ – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Following the instructions in the Correction section of this document, download and install corrected versions of firmware for your CompactLogix and Compact GuardLogix controllers. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice PN 2019-07-001 when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1088718. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
PowerFlex 755TL Frames 5 and 6 DC Bus Overvoltage Condition Product Notice Posted on June 2, 2019 by Brandy McNeil PowerFlex 755TL Frames 5 and 6 DC Bus Overvoltage Condition Product Notice Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. PowerFlex 755TL Frames 5 and 6 DC Bus Overvoltage Condition Reference: 2019-06-002 Date: June 2019 This Product Notice informs you of an anomaly that exists with the PowerFlex® 755TL drives, frames 5 and 6 only. When used with firmware revision 4.002, under normal operating conditions, the drive can observe a false DC bus overvoltage condition. Correction requires upgrading your drive to version 4.003 or later. PRODUCT NOTICE Page 2 of 6 – Product Identification – The affected products are the PowerFlex 755TL drives, frames 5 and 6 only. Affected product was manufactured between January 1, 2019 and May 9, 2019, and uses firmware revision 4.002. Product Catalog Numbers 400VAC, 3PH 480VAC, 3PH 20G17NC015LNANNNNN 20G17ND014LNANNNNN 20G17NC022LNANNNNN 20G17ND022LNANNNNN 20G17NC030LNANNNNN 20G17ND027LNANNNNN 20G17NC037LNANNNNN 20G17ND034LNANNNNN 20G17NC043LNANNNNN 20G17ND040LNANNNNN 20G17NC060LNANNNNN 20G17ND052LNANNNNN 20G17NC072LNANNNNN 20G17ND065LNANNNNN 20G17NC085LNANNNNN 20G17ND077LNANNNNN 20G17NC104LNANNNNN 20G17ND096LNANNNNN 20G17NC140LNANNNNN 20G17ND125LNANNNNN 20G17NC176LNANNNNN 20G17ND156LNANNNNN 20G17NC205LNANNNNN 20G17ND186LNANNNNN 20G17NC260LNANNNNN 20G17ND248LNANNNNN Important – Nameplate and carton label information will show the factory installed firmware version information. Firmware may have been updated in the field. Prior to implementing corrective actions, verify the current firmware version using the product’s Human Interface Module (HIM) or an online tool such as Connected Components Workbench™ (CCW) or Studio 5000 Logix Designer®. For installed product, the product identification information may be found on the product nameplate, located on the side of the product. The catalog number will be in the Cat No field, the date of manufacture in the DATE field, and the as shipped firmware in the Original Firmware field. In the example shown to the left, the catalog number is 20J163D361LNANNNNN, the date of manufacture is 2019/04/02 (April 02, 2019), and the as shipped firmware version is 4.002. The catalog number does not match one of those listed in the Product Identification section of this document. This product would not be subject to this notification and is shown here as an example only. PRODUCT NOTICE Page 3 of 6 Date of manufacture and firmware information may also be found on the label located under the human interface module (HIM). The date of manufacture is in the DATE field and the as shipped firmware is in the Firmware field. In addition, firmware updates may be shown in the Field Installed column. In the example shown to the left, the date of manufacture is 2019/04/02 (April 02, 2019) and the as shipped firmware is 4.002. No field installed updates are listed on this example. This product would be subject to this notification if the catalog number shown on the product nameplate matches one of those listed in the Product Identification section of this document. Important – Use of the Field Installed column is optional. Firmware may have been updated in the field without updating this label. Prior to implementing corrective actions, verify the current firmware version using the product’s Human Interface Module (HIM) or an online tool such as Connected Components Workbench™ (CCW) or Studio 5000 Logix Designer®. The currently installed firmware revision may be found in Connected Components Workbench™ (CCW) on the Overview page for the product. The firmware revision will be in the Revision field. In the example shown below, the firmware revision is 4.003. This product has been upgraded to correct for the anomaly and would not be subject to this notification. PRODUCT NOTICE Page 4 of 6 If your PowerFlex 755T drive has a Human Interface Module (HIM) installed you can find the currently installed firmware by following these steps: 1. Select port 0 2. Scroll left to diagnostics 3. Scroll down to device version 4. Press Enter – Description – An anomaly exists with the PowerFlex® 755TL drives, frames 5 and 6 only. When used with firmware revision 4.002, under normal operating conditions, the drive can observe a false DC bus overvoltage condition. When an internal DC bus overvoltage condition is detected, the drive will fault with an Over Voltage fault code 10107 or 11107. Note – An internal DC bus overvoltage condition may be the result of conditions not related to firmware version 4.002. If, after updating your PowerFlex 755T drive to firmware version 4.003 or later, you continue to experience this fault you should follow standard PowerFlex drive troubleshooting practices. – Temporary Workarounds – No workaround has been identified. The drive’s firmware must be updated as described in the following Correction section. – Correction – Correction requires updating the drive’s firmware to version 4.003 or later. Drive firmware is available on the Rockwell Automation Product Compatibility and Download Center (PCDC) at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx. Enter “PowerFlex 755TL” in the search field and select firmware version 4.003 or later. Follow the instructions provided in the release notes to install the firmware. Rockwell Automation will accept requests for repair (where applicable) or replacement product for a period of 18 months from the initial publication of this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. PRODUCT NOTICE Page 5 of 6 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1087736. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 6 of 6 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
Product Safety Advisory for FLEX 5000 Safety Digital Output Module AOP Configuration Posted on June 1, 2019 by Brandy McNeil Product Safety Advisory for FLEX 5000 Safety Digital Output Module AOP Configuration Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT SAFETY ADVISORY Notice of Potential Unsafe Condition Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below. FLEX 5000 Safety Digital Output Module AOP Configuration Reference: 2019-06-001 Date: June 2019 This Preliminary Product Safety Advisory informs you of an anomaly that exists with the Allen-Bradley® FLEX 5000™ Safety Digital Output Modules catalog numbers 5094-OB16S, 5094-OB16SXT, 5094-OW4IS, and 5094-OW4ISXT. AOP version 1.02.30 allows for the use of specific configuration settings that may result in momentary output state changes during recovery from communications fault or power cycle conditions. PRODUCT SAFETY ADVISORY Page 2 of 4 expanding human possibility™ – Product Identification – The affected products are the following FLEX 5000™ modules when used with AOP version 1.02.30: 5094-OB16S 5094 Safety Digital 16 Output Module 5094-OB16SXT 5094XT Safety Digital 16 Output Module 5094-OW4IS 5094 Safety Relay 4 Output Isolated Module 5094-OW4ISXT 5094XT Safety Relay 4 Output Isolated Module Important – Product hardware is not affected and may not be returned on this notification. – Description – An anomaly exists with the FLEX 5000™ Safety Digital Output Modules catalog numbers 5094-OB16S, 5094-OB16SXT, 5094-OW4IS, and 5094-OW4ISXT. AOP version 1.02.30 allows for the use of specific configuration settings that may result in momentary output state changes during communications fault and power cycle conditions. When the AOP configuration of any of the listed modules is set such that the Output State During Program Mode and Output State During Communications Fault Mode is other than the default setting of Off, an output device may experience a momentary change of state during recovery from communications fault or power cycle conditions. – Temporary Workarounds – Customers are advised to leave the AOP configuration for Output State During in the default Off states. Specifically, these are Output State During Program Mode = Off and Output Statue During Communications Fault Mode = Off. If you have previously configured your module to use a setting combination other than Off / Off you are advised to reset the settings to Off / Off and download the revised program configuration. – Correction – Rockwell Automation is currently investigating this anomaly and expects to release an updated AOP to the Product Compatibility and Download Center (PCDC) that will prevent use of the configuration settings that result in the described condition. Until an update is available, customers are advised to follow the steps in the Temporary Workarounds section of this document. This Product Safety Advisory will be updated from its Preliminary status when the updated AOP is available. PRODUCT SAFETY ADVISORY Page 3 of 4 expanding human possibility™ – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance. Until an updated AOP is available for download and installation, implement the steps in the Temporary Workarounds section of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory 2019-06-001 when calling. Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer. The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1087622. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT SAFETY ADVISORY Page 4 of 4 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
1756-TIME GPS Rollover Awareness Posted on May 1, 2019 by Brandy McNeil 1756-Time GPS Rollover Awareness Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. 1756-TIME GPS Rollover Event Awareness Reference: 2019-05-001 Date: May 2019 This Product Notice provides awareness of Global Positioning System (GPS) events that may affect time keeping capabilities of the 1756HP-TIME and 1756-TIME ControlLogix® GPS Time Synchronization modules. The GPS uses fixed size counters to manage various aspects of time keeping. When a counter rolls over (maximum value to zero) time keeping devices dependent on that counter may need to be updated to compensate. PRODUCT NOTICE Page 2 of 5 expanding human possibility™ – Product Identification – The potentially affected products are 1756-TIME and 1756HP-TIME GPS Time Synchronization Modules. 1756HP-TIME 1756-TIME Series A 1756-TIME Series B On installed product, the product identification information may be found on the product nameplate, located on the side of the product module. The catalog number will be on the left side in the CAT field and the as shipped version information in the F/W REV field. Since the firmware version may have been updated in the field after receipt, you should verify the firmware revision using online tools such as Studio 5000 Logix Designer® or FactoryTalk® Network Manager. In the example shown below, the catalog number is 1756-TIME Series B and the firmware revision is 3.005. Firmware version 3.005 contains the correction for the week counter rollover event and is the correct version as of the release of this notification. On product still within its shipping carton, the product identification information may be found on the carton label. The catalog number will be on the left side in the CAT field and the as shipped version information in the FW field. In the example shown to the right, the catalog number is 1756-TIME Series B and the firmware revision is 3.005. Firmware version 3.005 contains the correction for the week counter rollover event and is the correct version as of the release of this notification. PRODUCT NOTICE Page 3 of 5 expanding human possibility™ – Description – Future Global Positioning System (GPS) events may affect the time keeping capabilities of the 1756HP-TIME and 1756-TIME ControlLogix® GPS Time Synchronization modules. The GPS uses fixed size counters to manage various aspects of time keeping. When a counter rolls over (maximum value to zero) time keeping devices dependent on that counter may need to be updated to compensate. A recent rollover event occurred 0n April 6, 2019. The GPS time standard rolled over the week counter to zero. In the GPS, weeks are calculated using a 10-bit counter, giving a maximum of 1024 weeks prior to rolling over to week 0. This correlates to approximately 19.7 years. When the rollover occurred, GPS devices that used this information to calculate time erroneously calculated the week as 0, or 19.7 years in the past. The next week rollover event for devices using this 10-bit counter is expected to occur on September 27, 2036. As reported by the US Naval Observatory (USNO), “there is an ongoing multi-billion-dollar program of upgrades to improve the overall performance of the Global Position System. Included within this program is a move towards a 13-bit date field to represent the week number. Thirteen binary bits represents around 157 years per epoch. Newer GPS receivers will not be affected by the current end-of-epoch situation”. Additional information concerning the recent 10-bit week counter rollover event may be found at the Department of Homeland Security and the US Naval Observatory. Additional future events may have a similar effect on the 1756-TIME module. Rockwell Automation has created Knowledgebase Article ID 1082057 to address this and future events that may affect the 1756-TIME module. – Temporary Workarounds – No workaround has been identified for older 1756HP-TIME and 1756-TIME Series A modules. Rockwell Automation encourages customers with older modules to migrate to the current 1756-TIME Series B modules. – Correction – Rockwell Automation will update Knowledgebase Article ID 1082057 when upcoming rollover events result in firmware revisions. Customers are encouraged to subscribe to updates to this article to receive advance notification. Users of prior 1756HP-TIME and 1756-TIME Series A modules must migrate to the current 1756-TIME Series B module prior to 2021. Migration of older product is at the discretion and cost of the customer. Users of current 1756-TIME Series B modules should upgrade their module to firmware version 3.005 or later. Updated firmware can be field installed and is available on the Rockwell Automation Product Compatibility and Download Center (PCDC). Access the PCDC at https://compatibility.rockwellautomation.com/Pages/home.aspx. Click the “Find Downloads” link and enter 1756-TIME. Make sure to select the latest firmware release for the Series B module. Follow the instructions to complete the firmware download. PRODUCT NOTICE Page 4 of 5 expanding human possibility™ – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Follow the steps in the Correction section of this document to make sure you have the latest firmware revision for your 1756-TIME Series B module. Prior to installation of new product, verify the firmware level to make sure you have the latest firmware revision. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1087251. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
CompactLogix 5370 Programmable Automation Controllers Denial of Service Vulnerabilities Posted on April 30, 2019 by Brandy McNeil CompactLogix 5370 Programmable Automation Controllers Denial of Service Vulnerabilities 1 CompactLogix 5370 Programmable Automation Controllers Denial of Service Vulnerabilities Version 1.0 – April 30, 2019 Rockwell Automation received two reports about potential vulnerabilities affecting versions of CompactLogix™ 5370 Programmable Automation Controllers. A successful exploitation of one of these potential vulnerabilities could result in a Denial of Service (“DoS”) condition to the web portal of the affected device. A successful exploitation of the second vulnerability could potentially result in a DoS to the controller where it enters a major non-recoverable fault (“MNRF”). A MNRF is considered a safe state. Further details about MNRFs can be found in the vulnerability details section. Customers using the affected products are strongly encouraged to evaluate the mitigations provided below and apply the appropriate mitigations to their deployed products. Additional details relating to the discovered vulnerability, including affected products and recommended security guidelines, are provided herein. At the time of this writing, the Rockwell Automation® Product Security Incident Response Team (“PSIRT”) is unaware of any active exploitation of these potential vulnerabilities. AFFECTED PRODUCTS CompactLogix 5370 L1 controllers, versions 20 to 30.014 and earlier CompactLogix 5370 L2 controllers, versions 20 to 30.014 and earlier CompactLogix 5370 L3 controllers, versions 20 to 30.014 and earlier Compact GuardLogix® 5370 controllers, versions 20 to 30.014 and earlier Armor™ Compact GuardLogix 5370 controllers, versions 20 to 30.014 and earlier VULNERABILITY DETAILS About Major Non-Recoverable Faults (“MNRFs”) If a MNRF occurs in a CompactLogix controller, all I/O modules will transition to their configured fault state (for example Hold Last State). Memory will be marked as invalid and cleared. It is important to note that the memory clear is controlled and intentional, as the controller has determined internally that something is wrong and cannot guarantee continued safe controller execution. As a result, the controller goes into a Major Non-Recoverable Faulted state, which is considered safe. Recovery requires that you download the application program again. 2 Vulnerability #1: Email Object Stack Overflow Denial of Service Rockwell Automation received a report describing a vulnerability where a remote, unauthenticated threat actor could send crafted SMTP configuration packets to port 44818 potentially causing a Denial of Service condition, where the controller enters a major non-recoverable faulted state (“MNRF”). CVE-2019-10954 has been assigned to this vulnerability. Rockwell Automation evaluated the vulnerability using the Common Vulnerability Scoring System (“CVSS”) v3.0. A CVSS v3 base score of 8.6/10 has been assigned. For a better understanding of how this score was generated, please follow this link with the CVSS v3 vector string: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:C/C:N/I:N/A:H Vulnerability #2: Web Portal Denial of Service Younes Dragoni of Nozomi Networks discovered a Denial of Service vulnerability in the web server of CompactLogix 5370 PLCs. By sending specific requests to the web server, a remote, unauthenticated threat actor could potentially force the web server to become unreachable, potentially preventing the user from gaining web access to view live controller data. A reset of the device is required to recover the web server. The control functions of the product are not affected by this vulnerability. CVE-2019-10952 has been assigned to this vulnerability. Rockwell Automation evaluated the vulnerability using the Common Vulnerability Scoring System (“CVSS”) v3.0. A CVSS v3 base score of 5.3/10 has been assigned. For a better understanding of how this score was generated, please follow this link with the CVSS v3 vector string: CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L RISK MITIGATIONS and RECOMMENDED USER ACTIONS 1. Rockwell Automation strongly recommends that customers use the latest available version of firmware to keep up to date with the latest features, anomaly fixes, and security improvements. Update to a version of firmware as listed below that mitigates the associated risk: Product Family Actions Notes CompactLogix 5370 Apply FRN 31.011 or later Download Compact GuardLogix 5370 Apply FRN 31.011 or later Download Armor Compact GuardLogix 5370 Apply FRN 31.011 or later Download 2. For EtherNet/IP™ based vulnerabilities, block all traffic to from outside the Manufacturing Zone by blocking or restricting access to TCP and UDP Port# 2222 and Port# 44818 using proper network infrastructure controls, such as firewalls, UTM devices, or other security appliances. For more information on TCP/UDP ports used by Rockwell Automation Products, see Knowledgebase Article ID 898270. 3 a. Stratix® switch users can use Device Manager or Studio 5000 Logix Designer® software to configure access control lists (ACL) to block/restrict ports. See section “Access Control Lists” in Stratix Managed Switches User Manual, publication 1783-UM007, for detailed instructions. 3. Utilize proper network infrastructure controls, such as firewalls, to help ensure that SMTP packets from unauthorized sources are blocked. 4. Consult the product documentation for specific features, such as a hardware key-switch setting, to which may be used to block unauthorized changes, etc. 5. Use trusted software, software patches, antivirus/antimalware programs and interact only with trusted web sites and attachments. 6. Minimize network exposure for all control system devices and/or systems, and ensure that they are not accessible from the Internet. For further information about the risks of unprotected Internet accessible control systems, please see Knowledgebase Article ID 494865. 7. When remote access is required, use secure methods, such as Virtual Private Networks (VPNs), recognizing that VPNs may have vulnerabilities and should be updated to the most current version available. Also recognize that VPN is only as secure as the connected devices. For further information on the Vulnerability Handling Process for Rockwell Automation, please refer to our Product Security Incident Response FAQ document. Refer to our Industrial Network Architectures Page for comprehensive information about implementing validated architectures designed to complement security solutions. Refer to the Network Services Overview Page for information on network and security services for Rockwell Automation to enable assessment, design, implementation and management of validated, secure network architectures. We also recommend that concerned customers continue to monitor this advisory by subscribing to updates on the Security Advisory Index for Rockwell Automation, located at: 54102 – Industrial Security Advisory Index. Rockwell Automation remains committed to making security enhancements to our systems in the future. For more information and for assistance with assessing the state of security of your existing control system, including improving your system-level security when using Rockwell Automation and other vendor controls products, you can visit the Rockwell Automation Security Solutions web site. Requests for additional information can be sent to the RASecure Inbox (secure@ra.rockwell.com). Please direct all media inquiries to Keith Lester (klester@ra.rockwell.com). ADDITIONAL LINKS 54102 – Industrial Security Advisory Index Industrial Firewalls within a CPwE Architecture 4 Deploying Industrial Firewalls within a CPwE Architecture Design and Implementation Guide [ICS-CERT/NCCIC] ICSA-19-120-01 Rockwell Automation CompactLogix 5370 REVISION HISTORY Date Version Details 30-APR-2019 1.0 Initial release The most current version of this Industrial Security Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1075979.
Vulnerability to MicroLogix, CompactLogix 5370 Controllers Posted on April 23, 2019 by Brandy McNeil Open Redirect Vulnerability MicroLogix, CompactLogix 5370 Controllers 1 Open Redirect Vulnerability MicroLogix, CompactLogix 5370 Controllers Version 1.0 – April 23, 2019 Rockwell Automation received a report from ICS-CERT regarding an open redirect vulnerability in the web server of certain small Programmable Logic Controllers (PLCs) that, if successfully exploited, could allow a threat actor to inject arbitrary web content into the affected device’s web pages. Affected product families include CompactLogix™ 5370 controllers and MicroLogix™ controllers. Customers using affected versions of this firmware are encouraged to evaluate their risk and apply the appropriate mitigations provided below to their deployed products. Additional details relating to the discovered vulnerability, including affected products and recommended countermeasures, are provided herein. AFFECTED PRODUCTS MicroLogix 1400 Controllers Series B, v15.002 and earlier Series A, All Versions MicroLogix 1100 Controllers v14.00 and earlier CompactLogix 5370 L1 controllers v30.014 and earlier CompactLogix 5370 L2 controllers v30.014 and earlier CompactLogix 5370 L3 controllers (includes CompactLogix GuardLogix® controllers) V30.014 and earlier VULNERABILITY DETAILS These devices contain a web server that accepts user inputs via web interface. A remote, unauthenticated threat actor could utilize this function in conjunction with a social engineering attack to redirect the user from the affected controller’s web server to a malicious website of the threat actor’s choosing. This malicious website could potentially run or download arbitrary malware on the user’s machine. The target of this type of attack is not the industrial control device and does not disrupt its control functionality. 2 CVE-2019-10955 has been assigned to this vulnerability. Rockwell Automation evaluated the vulnerability using the Common Vulnerability Scoring System (“CVSS”) v3.0. A CVSS v3 base score of 7.1/10 has been assigned. For a better understanding of how this score was generated, please follow this link with the CVSS v3 vector string: CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:L. RISK MITIGATIONS and RECOMMENDED USER ACTIONS Customers are encouraged to assess their level of risk with respect to their specific applications and update to the latest available firmware revision that addresses the associated risk. Customers who are unable to update are directed to the risk mitigation strategies provided below and are encouraged, when possible, to combine these strategies with the general security guidelines to employ multiple strategies simultaneously. Product Catalog Numbers Suggested Actions MicroLogix 1400 controllers, Series A 1766-L32AWA 1766-L32AWAA 1766-L32BWA 1766-L32BWAA 1766-L32BXB 1766-L32BXBA No direct mitigation provided. Affected users may disable the web server altogether by changing the HTTP setting from Enabled to Disabled using the LCD. See the 1766-UM001M-EN-P MicroLogix 1400 Programmable Controllers User Manual for more information MicroLogix 1400 controllers, Series B 1766-L32AWA 1766-L32AWAA 1766-L32BWA 1766-L32BWAA 1766-L32BXB 1766-L32BXBA Apply FRN 15.003 or later for MicroLogix 1400 Series B devices (Download) Affected users may disable the web server altogether by changing the HTTP setting from Enabled to Disabled using the LCD. See the 1766-UM001M-EN-P MicroLogix 1400 Programmable Controllers User Manual for more information MicroLogix 1100 controllers 1763-L16BWA 1763-L16AWA 1763-L16BBB 1763-L16DWD Apply FRN 15.000 or later (Download) Affected users may disable the web server altogether by 3 unchecking the “HTTP Server Enable” checkbox in the Channel 1 configuration. CompactLogix 5370 L1 controllers 1769-L16ER-BB1B 1769-L18ER-BB1B 1769-L18ERM-BB1B 1769-L19ER-BB1B Apply v31.011 or later (Download) CompactLogix 5370 L2 controllers 1769-L24ER-QB1B 1769-L24ER-QBFC1B 1769-L27ERM-QBFC1B Apply v31.011 or later (Download) CompactLogix 5370 L3 controllers (includes CompactLogix GuardLogix controllers) 1769-L30ER 1769-L30ER – NSE 1769-L30ERM 1769-L30ERMS 1769-L33ER 1769-L33ERM 1769-L33ERMS 1769-L36ERM 1769-L36ERMS 1769-L37ERMO 1769-L37ERMOS Apply v31.011 or later (Download) GENERAL SECURITY GUIDELINES 1. Use trusted software, software patches, anti-virus/anti-malware programs and interact only with trusted websites and attachments. 2. Minimize network exposure for all control system devices and/or systems, and ensure that they are not accessible from the Internet. 3. Locate control system networks and devices behind firewalls and isolate them from the business network. 4. When remote access is required, use secure methods, such as virtual private networks (VPNs), recognizing that VPNs may have vulnerabilities and should be updated to the most current version available. VPN is only as secure as the connected devices. 5. Employ training and awareness programs to educate users on the warning signs of a phishing or social engineering attack. For further information on the Vulnerability Handling Process for Rockwell Automation, please refer to our Product Security Incident Response FAQ document. Refer to our Industrial Network Architectures Page for comprehensive information about implementing validated architectures designed to complement security solutions. 4 Refer to the Network Services Overview Page for information on network and security services for Rockwell Automation to enable assessment, design, implementation and management of validated, secure network architectures. We also recommend that concerned customers continue to monitor this advisory by subscribing to updates on the Security Advisory Index for Rockwell Automation, located at: 54102 – Industrial Security Advisory Index. Rockwell Automation remains committed to making security enhancements to our systems in the future. For more information and for assistance with assessing the state of security of your existing control system, including improving your system-level security when using Rockwell Automation and other vendor controls products, you can visit the Rockwell Automation Security Solutions web site. Requests for additional information can be sent to the RASecure Inbox (rasecure@ra.rockwell.com). Please direct all media inquiries to Keith Lester (klester@ra.rockwell.com). ADDITIONAL LINKS 54102 – Industrial Security Advisory Index Industrial Firewalls within a CPwE Architecture Deploying Industrial Firewalls within a CPwE Architecture Design and Implementation Guide [ICS-CERT/NCCIC] ICSA-19-113-01 Rockwell Automation MicroLogix 1400 and CompactLogix 5370 Controllers REVISION HISTORY Date Version Details 23-April-2019 1.0 Initial release The most current version of this Industrial Security Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086288. DISCLAIMER This document is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this document is not intended to constitute application, design, software or other professional engineering advice or services. Before making any decision or taking any action, which might affect your equipment, you should consult a qualified professional advisor. 5 ROCKWELL AUTOMATION DOES NOT WARRANT THE COMPLETENESS, TIMELINESS OR ACCURACY OF ANY OF THE DATA CONTAINED IN THIS DOCUMENT AND MAY MAKE CHANGES THERETO AT ANY TIME IN ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS “AS IS.” IN NO EVENT SHALL ROCKWELL AUTOMATION BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOST PROFIT OR DAMAGE, EVEN IF ROCKWELL AUTOMATION HAS BEEN ADVISED OFTHE POSSIBILITY OF SUCH DAMAGES. ROCKWELL AUTOMATION DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED IN RESPECT OF THE INFORMATION (INCLUDING SOFTWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, AND NONINFRINGEMENT. NOTE THAT CERTAIN JURISDICTIONS DO NOT COUNTENANCE THE EXCLUSION OF IMPLIED WARRANTIES; THUS, THIS DISCLAIMER MAY NOT APPLY TO YOU Compact and Compact GuardLogix will not be notified of loss of power to I/O bank Posted on April 3, 2019 by Brandy McNeil Compact Logix 1768-L4x Compact Guard Logix 1768-L4xS Problem Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT SAFETY ADVISORY Notice of Potential Unsafe Condition Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below. Compact Logix 1768-L4x and Compact GuardLogix 1768-L4xS When Expansion I/O Bank Loses Power Reference: 2019-04-003 Date: April 2019 This Product Safety Advisory informs you of an anomaly that exists with CompactLogix™ 1768-L43 and 1768-L45 processors, and Compact GuardLogix® 1768-L43S and 1768-L45S safety processors. When used in a system configuration with expansion I/O banks, if the expansion I/O bank loses power independent from the local rack, the processor will not be notified of the power loss. This may result in the processor not acting on changes in input states or values from the expansion bank. Critical process functions dependent on these values may not be executed. PRODUCT SAFETY ADVISORY Page 2 of 5 – Product Identification – The affected products are 1768 CompactLogix processors and Compact GuardLogix processors, firmware versions after V18 up to the corrected version, when used in a system configuration using expansion I/O banks. The potentially affected CompactLogix and Compact GuardLogix processors are: CompactLogix processors, catalog numbers 1768-L43, 1768-L45, 1768-L43-CC, and 1768-L45-CC. Compact GuardLogix safety processors, catalog numbers 1768-L43S, 1768-L45S, 1768-L43S-CC, and 1768-L45S-CC. Important – System hardware, including listed processor modules, are not affected and may not be returned on this notification. Correction will require download and installation of an updated firmware release. Refer to the Correction section of this document for additional information. For product in use, the hardware identification information may be found on the product nameplate, located on the side of the module. The catalog number will be on the left side in the CATALOG/SERIES field. In the example shown below, the catalog number string is 1768-L43/B, or 1768-L43 Series B. 1768-L43 is in the list of potentially affected processors and this system would be subject to this notification. CompactLogix and Compact GuardLogix processors are shipped with default firmware. Operational firmware must be downloaded and installed prior to use. The currently installed processor firmware version can be found on the processor’s information or property dialog as viewed in Rockwell Automation network tools, such as RSLinx® RSWho or FactoryTalk® Linx Browser. – Description – An anomaly exists with CompactLogix™ 1768-L43 and 1768-L45 processors, and Compact GuardLogix® 1768-L43S and 1768-L45S safety processors, firmware versions V18 and later. When used in a system configuration with expansion I/O banks, if the expansion I/O bank loses power independent from the local rack, the processor will not be notified of the power loss. PRODUCT SAFETY ADVISORY Page 3 of 5 When an expansion I/O bank is connected to a local rack controlled by one of the listed processor modules, if the expansion bank power is loss or removed but the local rack continues to be powered, the processor will not receive fault notification that the expansion bank has been powered down. The processor will continue to operate using the last input states received from the expansion bank. If an input connected to a module within the powered down expansion bank changes state or value, the processor will not receive notification of the state or value change and will continue to operate using prior values. Outputs from output modules within affected expansion banks will go to their zero state. This may result in a change of state or value to a system input not been acted on and subsequent critical process functions not being executed. When power is subsequently applied to the expansion bank, the processor may fault, resulting in loss of control functionality for the system until the fault can be cleared and the system restarted. – Temporary Workarounds – Until corrective actions can be implemented, customers are advised to review system configuration and eliminate, if possible, the use of expansion banks. If required, customers are advised to move system critical I/O currently attached to expansion banks to the local rack. Additional temporary workaround actions may be available depending on system configurations. Contact your system supplier or Rockwell Automation Technical Support for more information. – Correction – Correction requires updated firmware. Version 20.020 is expected to contain the update. When available, corrected firmware will be made available on the Rockwell Automation Product Compatibility and Download Center. Rockwell Automation is currently working on corrected firmware and will provide an update on the Rockwell Automation Knowledgebase Article ID 1086373 for this notification when available. If you would like to receive an email notification when corrected firmware is available, click the link at the end of the Knowledgebase Article and enter your contact information. Note – Rockwell Automation will be making the correction only to the V20 release set. Customers with expansion bank configurations using release V18 or V19 should migrate to the corrected V20 release when available. If unable to migrate to the V20 release, actions listed in the Temporary Workarounds section may be implemented. Contact your system supplier or Rockwell Automation Technical Support for additional information. PRODUCT SAFETY ADVISORY Page 4 of 5 Important – System components are not affected by this anomaly and may not be returned on this notification. This notification describes an operational condition that may exist due to specific system configurations. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance. Until firmware correcting this anomaly is made available for download and installation, review your system configuration to determine if you may potentially affected. If so, consider implementation of the Temporary Workarounds listed in this notification. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory PSA 2019-04-003 when calling. Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer. The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086373. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT SAFETY ADVISORY Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract. T8111C Series B Processor and Communications Module Incompatibilities Posted on April 2, 2019 by Brandy McNeil T8111C Series B Processor and Communications Module Incompatibilities Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Trusted T8111C Series B Processor and Communications Module Incompatibilities Reference: 2019-04-002 Date: April 2019 This Product Notice informs you of a condition that exists with older versions of Trusted™ T8150, T8151B, and T8151C communications modules when used with Trusted T8111C Series B processors. Older versions of the Trusted communications modules are not compatible with Trusted T8111C processors and will stop operating when used in the same system. PRODUCT NOTICE Page 2 of 5 – Product Identification – The affected system configuration is the Trusted T8111C Series B processor when used in systems containing one or more of the following communications modules: Trusted T8150, all H/W revisions. Trusted T8151, all H/W revisions. Trusted T8151B, H/W revisions A through F only. Trusted T8151C / Series A, H/W revisions A through F only. Important – Each product will operate correctly when used with compatible components. This notification addresses a compatibility condition when specific products and revisions are used within the same system. Processor modules are not affected by this anomaly and may not be returned or replaced on this notification. For installed product, the module identification information may be found on the product nameplate, located on the side of the module. The module catalog number will be located in the top right corner and the H/W revision will be in the H/W Issue field. In the example shown to the left, the catalog number is T8151C and the H/W revision is K. Since H/W revision is not within the affected product range, this example would not be subject to this notification and is shown here as an example only. Note – The format of nameplates has changed over time and the example shown may not be representative of all formats. However, the information shown on this example is available on all nameplate formats. For product still in the shipping carton, the product identification information will be shown on the product carton label. The catalog number will be in the CAT field and the H/W release letter will be part of the Version string. In the example shown to the left, the catalog number is T8151C and the Version string is K11, which represents H/W revision K. Since H/W revision is not within the affected product range, this example would not be subject to this notification and is shown here as an example only. Note – The format of carton labels has changed over time and the example shown may not be representative of all formats. However, the information shown on this example is available on all nameplate formats. CAT SER VER T8151C A K11 PRODUCT NOTICE Page 3 of 5 – Description – A condition exists with older versions of Trusted™ T8150, T8151B, and T8151C communications modules when used with Trusted T8111C Series B processors. Older versions of the Trusted communications modules are not compatible with Trusted T8111C processors and will stop operating when used in the same system. – Temporary Workarounds – No workarounds have been identified. Incompatible communications modules must be replaced as described in the Correction section of this document. – Correction – Correction requires replacement of incompatible communication modules with a compatible module. If you have an incompatible combination of T8111C Series B processor and T8150/T8151 communication module, as identified in the Product Identification section of this document, you must replace that communication module with a T8151C Series B or later module. Contact your local Rockwell Automation Distributor, Sales Office, System Professional, or other place of purchase, to arrange for replacement material. Due to the incompatibility, repair is not available as a correction option. Make sure to reference this Product Notice PN 2019-04-002 when requesting replacement material. Return of non-compatible modules is required to receive credit for replacement modules. Important – When ordering T8151C / Series B replacement modules, you also need to ensure you have a compatible T8153 connector module. T8151C / Series B is only compatible with T8153 modules H/W revisions G through X. If you are using T8153 H/W revision A through F you will also need to order a replacement T8153 modules for each replacement T8151C / Series B module. Rockwell Automation will accept requests for replacement product through October 2020. After this date, customers may purchase replacement product at their discretion and cost. Processor modules are not affected by this anomaly and may not be returned or replaced on this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice PN 2019-04-002 when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. PRODUCT NOTICE Page 4 of 5 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086218. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 1769-IF8 8 Point Analog Input Module Incorrect Values Product Notice Posted on April 1, 2019 by Brandy McNeil 1769-IF8 8 Point Analog Input Module Incorrect Values Prodcut Notice Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. 1769-IF8 8 Point Analog Input Module Incorrect Values Reported Reference: 2019-04-001 Date: April 2019 This Product Notice informs you of an anomaly that exists with the Allen-Bradley 8 Point Analog Input Module, catalog numbers 1769-IF8 and 1769-IF8K. Modules with manufacturing dates of October 5, 2018 through December 29, 2018 may have been produced with incorrect firmware. This will result in incorrect values reported and the alarm not working. PRODUCT NOTICE Page 2 of 5 – Product Identification – The affected products are Allen-Bradley 8 Point Analog Input Modules, catalog numbers 1769-IF8 and 1769-IF8K. Affected 1769-IF8 modules were manufactured from October 5, 2018, through December 29, 2018. Affected 1769- IF8K modules were manufactured on December 3, 2018. For open and installed product, the product identification information will be found on the module nameplate, located on the side of the module. The catalog number will be in the CAT field and the date of manufacture will be in the lower right corner in the DATE field. The date will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. In the example shown to the left the catalog number is 1769-IF8 and the date code is YYYY/MM/DD. If the date code were between 2018/10/05 and 2018/12/29 this product would be in the affected module range and subject to this notification. For product still in the shipping carton, the product identification will found on the carton label. The catalog number will be in the CAT field and the date of manufacture will be on the right side in the DATE field. The date will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. In the example shown to the left the catalog number is 1769-IF8 and the date code is YYYY/MM/DD. If the date code were between 2018/10/05 and 2018/12/29 this product would be in the affected module range and subject to this notification. PRODUCT NOTICE Page 3 of 5 For product distributed in a multi-pack carton, the product identification will found on the distribution label. The catalog number will be in the CAT.NO. field and the date of packaging will be in the bottom right corner in the PKG DATE/PICKER field. The date will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. Important – The date of packaging of affected product may range from 2018/10/05 through 2019/01/03. In the example shown to the left the catalog number is 1769-IF8 and the packaging date code is YYYY/MM/DD. If the date code were between 2018/10/05 and 2019/01/03 this product would be in the affected module range and subject to this notification. – Description – An anomaly exists with the Allen-Bradley 8 Point Analog Input Module, catalog numbers 1769-IF8 and 1769-IF8K. Modules with manufacturing dates of October 1, 2018 through December 31, 2018 may have been produced with incorrect firmware. This will result in incorrect data values reported and the alarm not working. – Temporary Workarounds – No workaround has been identified. Customers are advised to replace affected product as described in the Correction section of this document. – Correction – Correction requires replacement of affected product. Customers are advised to return product matching the Product Identification information in this document to their local Rockwell Automation Distributor, Sales Office, or other place of purchase for replacement. Reference this Product Notice PN 2019-04-001 when requesting replacement product. Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial publication of this Product Notice. PRODUCT NOTICE Page 4 of 5 – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086100. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 1756-OF8H HART Analog Output Module Shutdown Posted on March 1, 2019 by Brandy McNeil 1756-OF8H HART Analog Output Module Shutdown Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. 1756-OF8H HART Analog Output Module Shutdown Reference: 2019-03-001 Date: March 2019 This Product Notice informs you of a potential anomaly that exists with the ControlLogix® HART Analog Output Module, catalog numbers 1756-OF8H, 1756-OF8H-CC, and 1756-OF8HK. In rare instances, modules manufactured October 1, 2016, through February 28, 2017, may shut down without fault state notification. PRODUCT NOTICE Page 2 of 5 – Product Identification – The potentially affected product is the ControlLogix HART 8-channel Analog Output Module, catalog numbers 1756- OF8H, 1756-OF8H-CC, and 1756-OF8HK. Potentially affected products were manufactured October 1, 2016, (date code 2016/10/01) through February 28, 2017, (date code 2017/02/28). On installed product, the product identification information may be found on the module nameplate label. The Catalog number will be in the CAT field located above the CAT barcode. The manufactured date will be in the DATE field located toward the bottom center of the nameplate and will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. In the example shown to below, the catalog number is 1756-OF8H and the date of manufacture is 2016/09/23, or September 23, 2016. The catalog number matches the product identification, but the manufacture date of this example is not within the potentially affected product date range. This label as shown is an example only and would not be subject to this notification. For unopened product still within the product carton, the product identification information may be found on the shipping carton label. The catalog number will be in the CAT field located on the left side of the label. The manufactured date will be in the DATA field located on the right side of the label and will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. Customers with unopened product are asked to return product with the factory carton seal intact. In the example shown to the left, the catalog number is 1756-OF8H and the date of manufacture is 2016/09/23, or September 23, 2016. The catalog number matches the product identification, but the manufacture date of this example is not within the potentially affected product date range. This label as shown is an example only and would not be subject to this notification. PRODUCT NOTICE Page 3 of 5 – Description – A potential anomaly exists with the ControlLogix® HART Analog Output Module, catalog number 1756-OF8H, and the conformal-coated variations 1756-OF8H-CC and 1756-OF8HK. In rare instances, modules manufactured October 1, 2016, through February 28, 2017, may shut down without fault state notification. In a small percentage of modules manufactured within the listed date range, a component internal to the module may stop operating resulting in a loss of communication between processors within the module. The loss of communication causes the connection to the controller to time out. However, the module itself does not receive a fault state event and the module will continue to output last state instead of the configured fault state. – Temporary Workarounds – No workaround has been identified for this anomaly. – Correction – Correction requires replacing the module. 1756-OF8H modules that match the product identification information above may be returned for replacement or exchange. 1756-OF8H-CC and 1756-OF8HK conformal-coated variations may be returned for replacement only. Contact your Rockwell Automation Distributor, Sales Office, system provider, or other original place of purchase to discuss replacement options that may be available to you on this notification. Reference this Product Notice PN 2019-03-001 when making your request. Customers with unopened product are asked to return product with the factory carton seal intact. Rockwell Automation will accept requests for replacement or exchange for a period of 18 months from the initial publication date of this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor, Sales Office, system provider, or original place of purchase for replacement. Make sure to reference this Product Notice when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. PRODUCT NOTICE Page 4 of 5 The most current version of this Product Notice is posted on the Rockwell Automation Support Center http://www.rockwellautomation.com/knowledgebase, as ID number 1085150. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 Posts navigation Older postsNewer posts
Compact and Compact GuardLogix will not be notified of loss of power to I/O bank Posted on April 3, 2019 by Brandy McNeil Compact Logix 1768-L4x Compact Guard Logix 1768-L4xS Problem Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT SAFETY ADVISORY Notice of Potential Unsafe Condition Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below. Compact Logix 1768-L4x and Compact GuardLogix 1768-L4xS When Expansion I/O Bank Loses Power Reference: 2019-04-003 Date: April 2019 This Product Safety Advisory informs you of an anomaly that exists with CompactLogix™ 1768-L43 and 1768-L45 processors, and Compact GuardLogix® 1768-L43S and 1768-L45S safety processors. When used in a system configuration with expansion I/O banks, if the expansion I/O bank loses power independent from the local rack, the processor will not be notified of the power loss. This may result in the processor not acting on changes in input states or values from the expansion bank. Critical process functions dependent on these values may not be executed. PRODUCT SAFETY ADVISORY Page 2 of 5 – Product Identification – The affected products are 1768 CompactLogix processors and Compact GuardLogix processors, firmware versions after V18 up to the corrected version, when used in a system configuration using expansion I/O banks. The potentially affected CompactLogix and Compact GuardLogix processors are: CompactLogix processors, catalog numbers 1768-L43, 1768-L45, 1768-L43-CC, and 1768-L45-CC. Compact GuardLogix safety processors, catalog numbers 1768-L43S, 1768-L45S, 1768-L43S-CC, and 1768-L45S-CC. Important – System hardware, including listed processor modules, are not affected and may not be returned on this notification. Correction will require download and installation of an updated firmware release. Refer to the Correction section of this document for additional information. For product in use, the hardware identification information may be found on the product nameplate, located on the side of the module. The catalog number will be on the left side in the CATALOG/SERIES field. In the example shown below, the catalog number string is 1768-L43/B, or 1768-L43 Series B. 1768-L43 is in the list of potentially affected processors and this system would be subject to this notification. CompactLogix and Compact GuardLogix processors are shipped with default firmware. Operational firmware must be downloaded and installed prior to use. The currently installed processor firmware version can be found on the processor’s information or property dialog as viewed in Rockwell Automation network tools, such as RSLinx® RSWho or FactoryTalk® Linx Browser. – Description – An anomaly exists with CompactLogix™ 1768-L43 and 1768-L45 processors, and Compact GuardLogix® 1768-L43S and 1768-L45S safety processors, firmware versions V18 and later. When used in a system configuration with expansion I/O banks, if the expansion I/O bank loses power independent from the local rack, the processor will not be notified of the power loss. PRODUCT SAFETY ADVISORY Page 3 of 5 When an expansion I/O bank is connected to a local rack controlled by one of the listed processor modules, if the expansion bank power is loss or removed but the local rack continues to be powered, the processor will not receive fault notification that the expansion bank has been powered down. The processor will continue to operate using the last input states received from the expansion bank. If an input connected to a module within the powered down expansion bank changes state or value, the processor will not receive notification of the state or value change and will continue to operate using prior values. Outputs from output modules within affected expansion banks will go to their zero state. This may result in a change of state or value to a system input not been acted on and subsequent critical process functions not being executed. When power is subsequently applied to the expansion bank, the processor may fault, resulting in loss of control functionality for the system until the fault can be cleared and the system restarted. – Temporary Workarounds – Until corrective actions can be implemented, customers are advised to review system configuration and eliminate, if possible, the use of expansion banks. If required, customers are advised to move system critical I/O currently attached to expansion banks to the local rack. Additional temporary workaround actions may be available depending on system configurations. Contact your system supplier or Rockwell Automation Technical Support for more information. – Correction – Correction requires updated firmware. Version 20.020 is expected to contain the update. When available, corrected firmware will be made available on the Rockwell Automation Product Compatibility and Download Center. Rockwell Automation is currently working on corrected firmware and will provide an update on the Rockwell Automation Knowledgebase Article ID 1086373 for this notification when available. If you would like to receive an email notification when corrected firmware is available, click the link at the end of the Knowledgebase Article and enter your contact information. Note – Rockwell Automation will be making the correction only to the V20 release set. Customers with expansion bank configurations using release V18 or V19 should migrate to the corrected V20 release when available. If unable to migrate to the V20 release, actions listed in the Temporary Workarounds section may be implemented. Contact your system supplier or Rockwell Automation Technical Support for additional information. PRODUCT SAFETY ADVISORY Page 4 of 5 Important – System components are not affected by this anomaly and may not be returned on this notification. This notification describes an operational condition that may exist due to specific system configurations. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance. Until firmware correcting this anomaly is made available for download and installation, review your system configuration to determine if you may potentially affected. If so, consider implementation of the Temporary Workarounds listed in this notification. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory PSA 2019-04-003 when calling. Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer. The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086373. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT SAFETY ADVISORY Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
T8111C Series B Processor and Communications Module Incompatibilities Posted on April 2, 2019 by Brandy McNeil T8111C Series B Processor and Communications Module Incompatibilities Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Trusted T8111C Series B Processor and Communications Module Incompatibilities Reference: 2019-04-002 Date: April 2019 This Product Notice informs you of a condition that exists with older versions of Trusted™ T8150, T8151B, and T8151C communications modules when used with Trusted T8111C Series B processors. Older versions of the Trusted communications modules are not compatible with Trusted T8111C processors and will stop operating when used in the same system. PRODUCT NOTICE Page 2 of 5 – Product Identification – The affected system configuration is the Trusted T8111C Series B processor when used in systems containing one or more of the following communications modules: Trusted T8150, all H/W revisions. Trusted T8151, all H/W revisions. Trusted T8151B, H/W revisions A through F only. Trusted T8151C / Series A, H/W revisions A through F only. Important – Each product will operate correctly when used with compatible components. This notification addresses a compatibility condition when specific products and revisions are used within the same system. Processor modules are not affected by this anomaly and may not be returned or replaced on this notification. For installed product, the module identification information may be found on the product nameplate, located on the side of the module. The module catalog number will be located in the top right corner and the H/W revision will be in the H/W Issue field. In the example shown to the left, the catalog number is T8151C and the H/W revision is K. Since H/W revision is not within the affected product range, this example would not be subject to this notification and is shown here as an example only. Note – The format of nameplates has changed over time and the example shown may not be representative of all formats. However, the information shown on this example is available on all nameplate formats. For product still in the shipping carton, the product identification information will be shown on the product carton label. The catalog number will be in the CAT field and the H/W release letter will be part of the Version string. In the example shown to the left, the catalog number is T8151C and the Version string is K11, which represents H/W revision K. Since H/W revision is not within the affected product range, this example would not be subject to this notification and is shown here as an example only. Note – The format of carton labels has changed over time and the example shown may not be representative of all formats. However, the information shown on this example is available on all nameplate formats. CAT SER VER T8151C A K11 PRODUCT NOTICE Page 3 of 5 – Description – A condition exists with older versions of Trusted™ T8150, T8151B, and T8151C communications modules when used with Trusted T8111C Series B processors. Older versions of the Trusted communications modules are not compatible with Trusted T8111C processors and will stop operating when used in the same system. – Temporary Workarounds – No workarounds have been identified. Incompatible communications modules must be replaced as described in the Correction section of this document. – Correction – Correction requires replacement of incompatible communication modules with a compatible module. If you have an incompatible combination of T8111C Series B processor and T8150/T8151 communication module, as identified in the Product Identification section of this document, you must replace that communication module with a T8151C Series B or later module. Contact your local Rockwell Automation Distributor, Sales Office, System Professional, or other place of purchase, to arrange for replacement material. Due to the incompatibility, repair is not available as a correction option. Make sure to reference this Product Notice PN 2019-04-002 when requesting replacement material. Return of non-compatible modules is required to receive credit for replacement modules. Important – When ordering T8151C / Series B replacement modules, you also need to ensure you have a compatible T8153 connector module. T8151C / Series B is only compatible with T8153 modules H/W revisions G through X. If you are using T8153 H/W revision A through F you will also need to order a replacement T8153 modules for each replacement T8151C / Series B module. Rockwell Automation will accept requests for replacement product through October 2020. After this date, customers may purchase replacement product at their discretion and cost. Processor modules are not affected by this anomaly and may not be returned or replaced on this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice PN 2019-04-002 when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. PRODUCT NOTICE Page 4 of 5 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086218. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
1769-IF8 8 Point Analog Input Module Incorrect Values Product Notice Posted on April 1, 2019 by Brandy McNeil 1769-IF8 8 Point Analog Input Module Incorrect Values Prodcut Notice Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. 1769-IF8 8 Point Analog Input Module Incorrect Values Reported Reference: 2019-04-001 Date: April 2019 This Product Notice informs you of an anomaly that exists with the Allen-Bradley 8 Point Analog Input Module, catalog numbers 1769-IF8 and 1769-IF8K. Modules with manufacturing dates of October 5, 2018 through December 29, 2018 may have been produced with incorrect firmware. This will result in incorrect values reported and the alarm not working. PRODUCT NOTICE Page 2 of 5 – Product Identification – The affected products are Allen-Bradley 8 Point Analog Input Modules, catalog numbers 1769-IF8 and 1769-IF8K. Affected 1769-IF8 modules were manufactured from October 5, 2018, through December 29, 2018. Affected 1769- IF8K modules were manufactured on December 3, 2018. For open and installed product, the product identification information will be found on the module nameplate, located on the side of the module. The catalog number will be in the CAT field and the date of manufacture will be in the lower right corner in the DATE field. The date will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. In the example shown to the left the catalog number is 1769-IF8 and the date code is YYYY/MM/DD. If the date code were between 2018/10/05 and 2018/12/29 this product would be in the affected module range and subject to this notification. For product still in the shipping carton, the product identification will found on the carton label. The catalog number will be in the CAT field and the date of manufacture will be on the right side in the DATE field. The date will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. In the example shown to the left the catalog number is 1769-IF8 and the date code is YYYY/MM/DD. If the date code were between 2018/10/05 and 2018/12/29 this product would be in the affected module range and subject to this notification. PRODUCT NOTICE Page 3 of 5 For product distributed in a multi-pack carton, the product identification will found on the distribution label. The catalog number will be in the CAT.NO. field and the date of packaging will be in the bottom right corner in the PKG DATE/PICKER field. The date will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. Important – The date of packaging of affected product may range from 2018/10/05 through 2019/01/03. In the example shown to the left the catalog number is 1769-IF8 and the packaging date code is YYYY/MM/DD. If the date code were between 2018/10/05 and 2019/01/03 this product would be in the affected module range and subject to this notification. – Description – An anomaly exists with the Allen-Bradley 8 Point Analog Input Module, catalog numbers 1769-IF8 and 1769-IF8K. Modules with manufacturing dates of October 1, 2018 through December 31, 2018 may have been produced with incorrect firmware. This will result in incorrect data values reported and the alarm not working. – Temporary Workarounds – No workaround has been identified. Customers are advised to replace affected product as described in the Correction section of this document. – Correction – Correction requires replacement of affected product. Customers are advised to return product matching the Product Identification information in this document to their local Rockwell Automation Distributor, Sales Office, or other place of purchase for replacement. Reference this Product Notice PN 2019-04-001 when requesting replacement product. Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial publication of this Product Notice. PRODUCT NOTICE Page 4 of 5 – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1086100. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
1756-OF8H HART Analog Output Module Shutdown Posted on March 1, 2019 by Brandy McNeil 1756-OF8H HART Analog Output Module Shutdown Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. 1756-OF8H HART Analog Output Module Shutdown Reference: 2019-03-001 Date: March 2019 This Product Notice informs you of a potential anomaly that exists with the ControlLogix® HART Analog Output Module, catalog numbers 1756-OF8H, 1756-OF8H-CC, and 1756-OF8HK. In rare instances, modules manufactured October 1, 2016, through February 28, 2017, may shut down without fault state notification. PRODUCT NOTICE Page 2 of 5 – Product Identification – The potentially affected product is the ControlLogix HART 8-channel Analog Output Module, catalog numbers 1756- OF8H, 1756-OF8H-CC, and 1756-OF8HK. Potentially affected products were manufactured October 1, 2016, (date code 2016/10/01) through February 28, 2017, (date code 2017/02/28). On installed product, the product identification information may be found on the module nameplate label. The Catalog number will be in the CAT field located above the CAT barcode. The manufactured date will be in the DATE field located toward the bottom center of the nameplate and will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. In the example shown to below, the catalog number is 1756-OF8H and the date of manufacture is 2016/09/23, or September 23, 2016. The catalog number matches the product identification, but the manufacture date of this example is not within the potentially affected product date range. This label as shown is an example only and would not be subject to this notification. For unopened product still within the product carton, the product identification information may be found on the shipping carton label. The catalog number will be in the CAT field located on the left side of the label. The manufactured date will be in the DATA field located on the right side of the label and will be of the format YYYY/MM/DD, where YYYY is the year, MM is the month code, and DD is the day of the month. Customers with unopened product are asked to return product with the factory carton seal intact. In the example shown to the left, the catalog number is 1756-OF8H and the date of manufacture is 2016/09/23, or September 23, 2016. The catalog number matches the product identification, but the manufacture date of this example is not within the potentially affected product date range. This label as shown is an example only and would not be subject to this notification. PRODUCT NOTICE Page 3 of 5 – Description – A potential anomaly exists with the ControlLogix® HART Analog Output Module, catalog number 1756-OF8H, and the conformal-coated variations 1756-OF8H-CC and 1756-OF8HK. In rare instances, modules manufactured October 1, 2016, through February 28, 2017, may shut down without fault state notification. In a small percentage of modules manufactured within the listed date range, a component internal to the module may stop operating resulting in a loss of communication between processors within the module. The loss of communication causes the connection to the controller to time out. However, the module itself does not receive a fault state event and the module will continue to output last state instead of the configured fault state. – Temporary Workarounds – No workaround has been identified for this anomaly. – Correction – Correction requires replacing the module. 1756-OF8H modules that match the product identification information above may be returned for replacement or exchange. 1756-OF8H-CC and 1756-OF8HK conformal-coated variations may be returned for replacement only. Contact your Rockwell Automation Distributor, Sales Office, system provider, or other original place of purchase to discuss replacement options that may be available to you on this notification. Reference this Product Notice PN 2019-03-001 when making your request. Customers with unopened product are asked to return product with the factory carton seal intact. Rockwell Automation will accept requests for replacement or exchange for a period of 18 months from the initial publication date of this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor, Sales Office, system provider, or original place of purchase for replacement. Make sure to reference this Product Notice when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. PRODUCT NOTICE Page 4 of 5 The most current version of this Product Notice is posted on the Rockwell Automation Support Center http://www.rockwellautomation.com/knowledgebase, as ID number 1085150. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
