Author: Brandy McNeil

Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
Kinetix 6200 and 6500 Safe Speed Control Module Unexpected Motion
Reference: 2020-01-001
Date: January 2020
This Product Notice informs you of a potential anomaly that exists with the Kinetix® 6200 and 6500 Safe Speed Control Modules. Under rare conditions, a short duration of unexpected motion may occur followed by a fault condition.
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– Product Identification –
The affected products are:
 Kinetix 6200 2094-SE02F-M00-S1 Sercos Safe Speed Control Module. Firmware versions through 1.050. Manufacturing date up to and including date code 2003, or third week of 2020.
 Kinetix 6500 2094-EN02D-M01-S1 Multi-Axis Safe Speed Control Module. Firmware versions through 3.005. Manufacturing date up to and including date code 2003, or third week of 2020.
Note – If you are using an S1 (safe speed) drive, but not using the S1 functionality, you are not affected. Rockwell Automation recommends following the corrective actions in this document for possible future implementations using this functionality.
Important – Product nameplates and carton labels will show the as shipped firmware release version. For installed product, the firmware may have been field updated. Prior to taking any action, you should verify the installed version of firmware using an online tool such as Rockwell Automation RSLinx®.
For product still in its shipping carton, the product identification information can be found on the product’s carton label. The catalog number will be in the CAT field, the firmware revision will be in the FRN field, and the manufacturing date code will be in the DATE field.
In the example shown to the left, the catalog number is 2094-EN02D-M01-S0, the firmware revision is 3.003, and the manufacturing date code is 2002, or the second week of 2020. The catalog number of this example ends in S0, which is not included in the Product Identification section. This image is provided as an example only and is not subject to this notification.
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For product out of its carton, the product identification information can be found on the product’s nameplate, located on the side of the module. Note that the product must be removed to access the nameplate. The catalog number will be in the CAT NO field, the as shipped firmware version will be in the FIRMWARE VER field, and the manufacturing date code will be in the lower right corner to the left of the PLANT field.
In the example shown to the left, the catalog number is 2094-EN02D-M01-S0, the firmware version is 3.003, and the manufacturing date code is 2002, or the second week of 2020. The catalog number of this example ends in S0, which is not included in the Product Identification section. This image is provided as an example only and is not subject to this notification.
Important – Product nameplates and carton labels will show the as shipped firmware release version. For installed product, the firmware may have been field updated and should be verified prior to taking corrective actions.
In RSLinx, the installed product firmware version can be found on the product’s Device Properties dialog, accessed by right clicking the product on the network device display, as shown above. In this example, the product is the 2094-EN20D-M01-S1 module.
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The module identification information can be found on the Device Properties dialog. The product catalog number will be in the Device Name field and the as installed firmware version will be in the Revision field.
In the example shown to the left, the catalog number string contains the catalog number 2094-EN02D-M01S1, or 2094-EN02D-M01-S1. The firmware version is 3.005. This product matches the product identification information shown above and is subject to this notification.
– Description –
A potential anomaly exists with the Kinetix 6200 and 6500 Safe Speed Control Modules. Under the following conditions, a short duration of unexpected motion may occur followed by a fault condition.
Rockwell Automation analysis has determined that this anomaly can happen if the axis goes from moving to zero speed within 1 Overspeed Response Time cycle (per the drive’s safety configuration) prior to the Safe Stop 1 or Safe Stop 2 request.
Important – This anomaly was found during testing. Product safety functionality is not affected by this anomaly.
– Temporary Workarounds –
Until corrective actions can be implemented, the following action should be taken:
1. Change the Stop Category of the drive to Safe Torque-Off.
Important – The requirements to mitigate this anomaly vary by application. Contact Rockwell Automation Technical Support for application related questions. Reference this Product Notice PN 2020-01-001 when requesting support. Any temporary workarounds must be tested and confirmed prior to release to production.
– Correction –
Correction requires upgrading firmware. When available, product firmware may be downloaded from the Rockwell Automation Product Compatibility and Download Center (PCDC).
 Access the PCDC at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112.
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 In the “search” field, enter the catalog number of your product. In the results list, click on the desired product or product group and then select the desired firmware from the “select a version” list. For Kinetix 6200 2094-SE02F-M00-S1 select version 1.051 or later. For Kinetix 6500 2094-EN02D-M01-S1 select version 3.006 or later.
 Click the “Downloads” button and then click the desired download option, Select Files or Firmware Only. Follow the instructions to complete the download and install the updated firmware.
Important – Correction requires on site installation of upgraded product firmware. Hardware is not affected and may not be returned on this notification.
Rockwell Automation will make corrected firmware available for a period of at least 18 months from the initial publication of this Product Notice.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
 Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice 2020-01-001 when calling.
 Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1092769. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
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Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
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Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us  Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062

Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
5069-SERIAL Compact 5000 I/O Serial Module Incorrect Firmware
Reference: 2019-12-001
Date: December 2019
This Product Notice informs you of an anomaly that exists with the Compact 5000 I/O Serial Module, catalog number 5069-SERIAL. Product manufactured from October 10, 2019, through November 14, 2019, was shipped with incorrect firmware. Product must be returned for replacement.
– Product Identification –
The affected product is the Compact 5000 I/O Serial Module, catalog number 5069-SERIAL, manufactured October 10, 2019 (date code 2019/10/10), through November 14, 2019 (date code 2019/11/14).
Important – Use only the catalog number and date code to identify affected product. The product nameplate and carton label will show firmware version 1.011. However, all product with a date code within the affected product range of 2019/10/10 through 2019/11/14 has the incorrect firmware version 2.001 installed and is subject to this notification.
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For installed product, the product
identification information may be found on the
product nameplate. The catalog number is in
the CAT field. The date of manufacture is in
the DATE field and is of the format
YYYY/MM/DD where YYYY is the year, MM
is the month number, and DD is the day of
the month. For example, 2019/11/10 is
November 10, 2019.
In the example shown at the left, the catalog
number is 5069-SERIAL and the
manufacturing date is YYYY/MM/DD. If the
manufacturing date were between
2019/10/10 and 2019/11/14 this product
would be subject to this notification.
For product still in its shipping carton, the
product identification may be found on the
carton label. The catalog number is in the
CAT field. The date of manufacture is in the
DATE field and is of the format YYYY/MM/DD
where YYYY is the year, MM is the month
number, and DD is the day of the month. For
example, 2019/11/10 is November 10, 2019.
In the example shown at the left, the catalog
number is 5069-SERIAL and the
manufacturing date is YYYY/MM/DD. If the
manufacturing date were between
2019/10/10 and 2019/11/14 this product
would be subject to this notification.
Installed product may also be inspected by using RSLinx. Using
RSLinx on a powered network, browse to the desired 5069-SERIAL
module and select the device properties. The catalog number will
display in the Device Name field and the installed firmware version
will display in the Revision field.
In the example shown to the left, the Device Name is 5069-SERIAL
and the Revision is 1.011. This product has the correct firmware
installed and no action is required. If the Revision had shown
2.001, this product would be subject to the actions of this
notification.
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– Description –
An anomaly that exists with the Compact 5000 I/O Serial Module, catalog number 5069-SERIAL. Product manufactured from October 10, 2019, through November 14, 2019, was shipped with incorrect firmware.
On a small number of product firmware version 2.001 was installed instead of the correct firmware version 1.011.
– Temporary Workarounds –
No workaround has been identified. Affected product must be replaced.
– Correction –
Correction requires replacement of identified affected product. For any product matching the catalog number and manufacturing date information in the Product Identification section of this document, return the product to your local Rockwell Automation Distributor, Sales Office, or other place of purchase and request replacement product. Reference this Product Notice 2019-12-001 when requesting replacement product. This product is not available for repair or exchange.
New product still within its shipping carton should be returned with the factory seals intact.
Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial publication of this Product Notice.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
 If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice when requesting replacement product.
 All returns should be over packed to prevent shipping damage during transit.
 Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling.
 Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1092645. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
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If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
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Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us  Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062

Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
AADvance Controller Sequential Function Chart Execution
Reference: 2019-10-002
Date: October 2019
This Product Notice informs you of a potential anomaly that exists with firmware for the AADvance controller. When using Sequential Function Charts (SFC), AND divergences in the AADvance controller may lead to unexpected execution behavior. Customers are advised to avoid the use of the AND construct until updated firmware can be applied.
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– Product Identification –
The affected products are AADvance controllers, catalog numbers T9110 and T9120, firmware versions 1.040.xx and prior. Firmware versions 1.040.xx and prior were released as part of S/W Issues 21 and prior.
Note – Product firmware may have been upgraded in the field. For installed product, the installed firmware version should be verified using the AADvance 1715 Collection Tool prior to taking corrective action. Only product with installed firmware versions 1.040.xx and prior require corrective action.
Important – Product hardware is not affected by this anomaly and may not be returned against this notification. Refer to the Corrections section of this document for firmware update information.
For installed T9110 product, the product identification information may be found on the product nameplate, located on the right side of the product. The catalog number will be in the upper right corner the software issue is in the S/W Issue field.
In the example shown to the left, the catalog number is T9110 and the software issue is 21. This product matches the information in the Product Identification section of this document. Prior to taking corrective action, the installed firmware version should be verified. Only product with installed firmware version 1.040.xx and prior require corrective action.
For new T9110 product still within its carton, the product identification information may be found on the carton label. The catalog number will be in the CAT field and the software issue is contained in the VER field. The software issue is the numeric portion of the VER field.
In the example shown to the left, the catalog number is T9110 and the version is K21. The software issue is the numeric portion of K21, or 21. This product must be firmware updated prior to installation and operation.
16119110730077
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For installed T9120 Eurocard product, the product identification information may be found on the product nameplate, located on the Eurocard connector. The catalog number will be in the top left corner and the software issue is in the SW field.
In the example shown to the left, the catalog number is 9120, or T9120, and the software issue is 15. This product matches the information in the Product Identification section of this document. Prior to taking corrective action, the installed firmware version should be verified. Only product with installed firmware version 1.040.xx and prior require corrective action.
For new T9120 product still within its carton, the product identification information may be found on the carton label. The catalog number will be in the CAT field and the software issue is contained in the VER field. The software issue is the numeric portion of the VER field.
In the example shown to the left, the catalog number is T9120 and the version is K15. The software issue is the numeric portion of K15, or 15. This product must be firmware updated prior to installation and operation.
The product identification information of these modules may also be obtained electronically using the Rockwell Automation AADvance 1715 Collection Tool. This tool may be downloaded from the Rockwell Automation Product Compatibility and Download Center (PCDC) at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. In the “search” field enter “AADvance 1715 Collection Tool” and select the latest version for download and installation.
Use of the tool is described in Rockwell Automation Knowledgebase Article ID 68174.
In the collection tool, the output will list the details for each module in the system. T9110 and T9120 modules will be shown as Processor, with the type and firmware shown in the “Currently running operational firmware” line. In the example below, the example below, the module type is 9110, or T9110, and the firmware version is 1.040.5. This product is within the firmware revisions for this anomaly and is subject to this notification.
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– Description –
A potential anomaly exists with firmware for the AADvance controllers catalog numbers T9110, software issues up through 21, and T9120, software issues up through 15. When using Sequential Function Charts (SFC), AND divergences in the AADvance controller may lead to unexpected execution behavior. Customers are advised to avoid the use of the AND construct until updated firmware can be applied.
At this time, Rockwell Automation does not support the use of SFC in safety related applications, regardless of the version of Workbench that is used. The following is from the AADvance Functional Safety System Implementation document, chapter 4, specific to Workbench 2.x:
“Language Selection … Sequential Function Chart (SFC) (not supported by Workbench 2.0 in a safety related application)”
– Temporary Workarounds –
Customers are advised to avoid the use of SFC when programming a safety related application. If SFC use is required, the application must be fully tested to make sure all AND constructs resolve properly.
– Correction –
Important – Hardware is not affected by this anomaly and may not be returned against this notification.
Correction requires updating your AADvance T9110 and T9120 controllers to firmware version 1.41 or later. When available, corrected firmware can be downloaded from the Rockwell Automation Product Compatibility and Download Center (PCDC). Access the PCDC at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. In the “search” field, enter AADvance. Select AADvance for the T9110 and AADvance Eurocard for the T9120.
Firmware correcting this anomaly will be available for a period of at least 18 months from the initial publication of this Product Notice or initial firmware posting on the PCDC.
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– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
 Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling.
 Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1090854. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
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Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062

Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
Trusted T8311C Expander Interface Does Not Perform Hot Swap As Expected
Reference: 2019-10-001
Date: October 2019
This Product Notice informs you of a potential anomaly that exists with the Trusted T8311C Expander Interface. During a hot swap procedure, the module normally detects the release of the module latches indicating a pending module removal. If a second module has been installed, the system will pass control to the second module and shut down the module pending removal. On some Expander Interface modules, the release detection does not operate and the automatic hot swap does not occur.
– Product Identification –
The affected product is the Trusted T8311C Expander Interface with manufacturing dates from June 1, 2018 through August 21, 2019, or serial number date codes of T1806 through T1908. Product that has already been returned and updated may be identified either through the serial number or by the placement of a red dot next to the serial number on the carton label and nameplate. A listing of product within the affected date code range that has been updated as of the release of this notification is included as Appendix B of this letter.
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The module identification information may be found on the module nameplate, located on the side of the module. The catalog number will be in the upper right corner and the manufacturing date code will be the first five characters of the serial number, located under the serial number bar code.
In the example shown to the left, the catalog number is T8311C and the serial number is T18031001, or date code T1803. The manufacturing date of this product is prior to the affected date code range of T1803 through T1908 and would not be affected by this anomaly. This image is shown as an example only.
For product still in its shipping carton, the product identification information is found on the carton label. The catalog number is in the lower left in the CAT field and the manufacturing date code will be the first five characters of the serial number, located under the serial number bar code in the lower left corner.
In the example shown to the left, the catalog number is T8311C and the serial number is T18031001, or date code T1803. The manufacturing date of this product is prior to the affected date code range of T1803 through T1908 and would not be affected by this anomaly. This image is shown as an example only.
– Description –
A potential anomaly exists with the Trusted T8311C Expander Interface. During a hot swap procedure, the module normally detects the release of the module latches indicating a pending module removal. If a second module has been installed, the system will pass control to the second module and shut down the module pending removal. On some Expander Interface modules, the release detection does not operate and the automatic hot swap does not occur.
– Temporary Workarounds –
No temporary workaround has been identified. Customers are advised to implement the corrective actions in the following section.
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– Correction –
Customers requesting repair or exchange should submit a request for a Return Material Authorization (RMA) by sending an email to returns@ra.rockwell.com with subject line “PN 2019-10-001 RMA Request”. An RMA will be returned by email with processing instructions.
Rockwell Automation will accept requests for repair or exchange product for a period of 18 months from the initial publication of this Product Notice.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
 All returns should be over packed to prevent shipping damage during transit.
 Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling.
 Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1090459. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
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Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
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Appendix B
Identifying Updated Product
Product that has been factory updated can be identified by the product serial number or by a red dot to the right of the serial number on the product nameplate or carton label. If your product’s serial number is listed below or if your product’s nameplate or carton label has a red paint dot to the right of the serial number, your product has been updated for this anomaly and no action is required on your part.
T18101002
T18111013
T18101003
T19011004
T18111002
T19051026
T18111003
T19051030
T18111004
T19051032
T18111005
T19051043
T18111008
T19051050
T18111011
T19051052
T18111012
Product updated prior to the use of the red paint dot may be identified by the serial number listed on the product’s nameplate or carton label.
If the serial number of your T8311C is listed here, your product has been updated for this anomaly and no action is required.
Product that has been factory updated for this anomaly may be identified by a red paint dot located to the right of the serial number on the product nameplate.
If the nameplate or carton label of your T8311C contains a red paint dot as shown in the example image to the left, your product has been updated for this anomaly and no action is required.

Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
1715 Redundant I/O and AADvance Termination Assembly Fuse
Reference: Preliminary 2019-09-002
Date: September 2019
This Preliminary Product Notice informs you of a potential anomaly that exists with the 1715 Redundant I/O and AADvance® analog and digital terminal assembly. On assemblies manufactured starting January 1, 2018, circuit fuses may be open out of the box. Open fuses should be replaced prior to use. Rockwell Automation is currently investigating this anomaly and will update this notification when additional information is available.
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– Product Identification –
The affected products are 1715 Redundant I/O and AADvance analog and digital termination assemblies
manufactured starting January 1, 2018. Specific termination assembly catalog numbers are:
 1715 Redundant I/O – 1715-TASIF16, 1715-TASIB16D, 1715-TADIF16, 1715-TADIB16D
 AADvance – T9801, T9802, T9803, T9831, T9832, T9833
For 1715 Redundant I/O termination assemblies, the
product identification information may be found on the
product nameplate. The catalog number will be in the
“CAT.” Field. The manufacturing date will be at the
bottom center of the nameplate and will be of the format
YYYY/MM/DD where YYYY is the year, MM is the
month code, and DD is the day of the month.
In the example shown at the left, the catalog number is
1715-TASIF16 and the date code is YYYY/MM/DD.
This product would be subject to this notification for
product manufactured on or after date code 2018/01/01.
For 1715 Redundant I/O product still in its original
carton, the product identification information will be on
the product carton label. The catalog number will be in
the “CAT” field and the date of manufacture will be in
the lower right corner above the “DIR/VER” field will be
of the format YYYY/MM/DD where YYYY is the year,
MM is the month code, and DD is the day of the month.
In the example shown to the left, the catalog number is
1715-TASIF16 and the date of manufacture is
2015/04/30, or April 30, 2015. The catalog number
matches the information in the Product Identification
section above but the date of manufacture is prior to the
affected manufacturing date range. This assembly is
not subject to this notification and is shown as an
example only.
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For AADvance product, the product identification
information is available on the terminal assembly
nameplate and fuse cover label. The catalog number is
on the fuse cover label in the lower right corner. The
manufacturing date will be at the bottom center of the
nameplate and will be of the format YYYY/MM/DD
where YYYY is the year, MM is the month code, and
DD is the day of the month.
In the example shown to the left, the catalog number is
T9801 and the manufacturing date is 2011/12/01, or
December 1, 2011. The catalog number matches the
Product Information section above but the date of
manufacture is prior to the affected manufacturing date
range. This assembly is not subject to this notification
and is shown as an example only.
For AADvance product still in its original carton, the
product identification information will be on the product
carton label. The catalog number will be in the “CAT”
field and the date of manufacture will be on the right
side under the dividing line and will be of the format
YYYY/MM/DD where YYYY is the year, MM is the
month code, and DD is the day of the month.
In the example shown to the left, the catalog number is
T9801 and the date of manufacture is 2018/11/26, or
November 11, 2018. The catalog number and
manufacturing date match the information in the
Product Identification section. This assembly is subject
to this notification.
– Description –
A potential anomaly exists with the 1715 Redundant I/O and AADvance analog and digital terminal assembly. On
termination assemblies manufactured starting January 1, 2018, circuit fuses may be open out of the box. Open fuses
should be replaced prior to use.
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On some termination assemblies, up to half of the 50mA input circuit fuses may be in an open state from the factory. On digital termination assemblies, this will result in channel errors indicating an open wire status. On analog termination assemblies, this will result in channel errors indicating an under range condition.
Customers receiving termination assemblies within the affected manufacturing date range are advised to test all channel circuits for open fuse conditions. If found, channel fuses must be replaced.
Note – This anomaly does not affect fuses once they have been replaced. Customers with commissioned and running systems who experience open fuses are advised to verify circuit integrity prior to requesting replacement fuses.
– Temporary Workarounds –
No temporary workaround has been identified.
– Correction –
ARC FLASH HAZARD – In a hazardous location, make sure a circuit is de-energized before you remove or replace a fuse. If the circuit is energized it is possible to make an electrical arc and cause an explosion. Failure to follow the instruction can cause injury to persons.
Where an open fuse condition has been identified, the fuse must be replaced. Rockwell Automation will make available at no charge T9901 Replacement Input Fuse 50mA (Pack of 20) kit to address fuses that are open as received from the factory. Each kit contains 20 replacement fuses. Contact your local Rockwell Automation Distributor, Sales Office, or other place of purchase to request replacement fuse kits. Reference this Product Notice PN 2019-09-002 when requesting replacement fuse kits.
Refer to the AADvance Controller Troubleshooting and Maintenance Manual, publication ICSTT-RM406I, Replacing Channel Fuses / Replace an Input Fuse section for detailed instructions for fuse replacement. These instructions apply to both the 1715 Redundant I/O and AADvance versions of this assembly. A subset of these instructions is attached as Appendix B to this notification.
Until further notice, Rockwell Automation will not accept requests for repair or replacement of potentially affected assemblies. When the results of current investigations have completed additional guidance will be provided.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
 Where you have identified affected product, contact your local Rockwell Automation Distributor, Sales Office, or other place of purchase to request fuse replacement kits. Reference this Product Notice.
 Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
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 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice PN 2019-09-002 when calling.
 Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1090258. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT NOTICE
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Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
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Appendix B
Replace an Input Channel Fuse
Refer to the AADvance Controller Troubleshooting and Maintenance Manual, publication ICSTT-RM406I, Replacing
Channel Fuses / Replace and Input Fuse section for detailed instructions for fuse replacement. These instructions
apply to both the 1715 Redundant I/O and AADvance versions of this assembly.
ARC FLASH HAZARD – In a hazardous location, make sure a circuit is de-energized before you
remove or replace a fuse. If the circuit is energized it is possible to make an electrical arc and cause
an explosion. Failure to follow the instruction can cause injury to persons.
Replace an Input Channel Fuse
1. Open the fuse cover.
2. Find the open fuse and remove it. Rockwell Automation recommends the use of catalog number T9908
fuse removal tool or equivalent long nose pliers. Pull the fuse slowly straight out to prevent damage to the
fuse holder.
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3. Insert the new fuse. Push the fuse straight into the fuse holder to avoid damage.
4. Close the fuse cover.

Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
PowerFlex 753 and PowerFlex 755 Frame 7 DC Common Bus Input Torque Requirements
Reference: 2019-09-001
Date: September 2019
This Product Notice informs you of a potential anomaly that exists with the PowerFlex 753 and PowerFlex 755 Frame 7 DC Common Bus Input. Connectors used to secure the DC flexible bus bar link may have been improperly torqued. This may lead to poor electrical connections and possible overheating of the connection and surrounding materials.
– Product Identification –
The affected products are PowerFlex 753 and PowerFlex 755 Frame 7 DC Common Bus Input, catalog numbers beginning with 20F14N, 20F14G, 20G14N, and 20G14G, manufactured between September 5, 2018, (date code 2018/09/05) and September 4, 2019 (date code 2019/09/04). The specific catalog numbers are:
PowerFlex 753 PowerFlex 755
20F14NC302JN0NNNNN
20F14ND302AA0NNNNN
20G14NC302AN0NNNNN
20G14ND302AA0NNNNN
20F14NC367JN0NNNNN
20F14ND302AN0NNNNN
20G14NC367AN0NNNNN
20G14ND302AN0NNNNN
20F14NC456JN0NNNNN
20F14ND361AN0NNNNN
20G14NC367JN0NNNNN
20G14ND361AA0NNNNN
20F14ND415AN0NNNNN
20G14NC456AN0NNNNN
20G14ND361AN0NNNNN
20F14ND477AN0NNNNN
20G14NC456JN0NNNNN
20G14ND361JN0NNNNN
20G14ND415AA0NNNNN
20G14ND415AN0NNNNN
20G14ND477AN0NNNNN
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For unopened product still in the original shipping carton, the product catalog number and date code may be found on the carton label. The catalog number will be in the CAT field and the date code in the lower right corner.
In the example to the left, the catalog number is 20G14NC456JN0NNNNN and the date code is 2015/01/14, or January 14, 2015. This product is outside the affected date code range and is shown as an example only.
The catalog number and manufacturing date may be found on the product nameplate, located on the right side of the product. The catalog number will be shown in the Cat No: field and the date code in the Mfg on field.
In the example shown to the left, the catalog number is 20G14ND302AA0NNNNN and the date code is 2015/02/03, or February 3, 2015. This product is outside the affected date code range and is shown as an example only.
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– Description –
A potential anomaly exists with the PowerFlex 753 and PowerFlex 755 Frame 7 DC Common Bus Input. Connectors used to secure the DC flexible bus bar link may have been improperly torqued. The proper torque levels for these connections is 46 in-lbs.
– Temporary Workarounds –
No workaround has been identified. Affected product must be corrected as described in the Correction section of this document.
– Correction –
ATTENTION: Only persons skilled in the maintenance of industrial control and electrical equipment should attempt to perform the following remediation actions. Failure to follow industry standard safety procedures, including Lock-Out / Tag-Out (LOTO) and use of appropriate levels of personal protective equipment (PPE), may result in harm to personnel or loss of equipment.
ATTENTION: To avoid an electric shock hazard, verify that the voltage on the bus capacitors has discharged completely before servicing.
Measure the DC bus voltage at the power terminal block by measuring between the +DC and -DC terminals (see Figure 95 and Figure 14 for location) or between the +DC and -DC test point sockets, if equipped. Also measure between the +DC terminal or test point and the chassis, and between the -DC terminal or test point and the chassis. The voltage must be zero for all three measurements.
Correction requires tightening the affected connections to the proper torque level of 46 in-lbs. The required tools for this procedure are a flat blade screwdriver and a calibrated torque wrench set to 46 in-lbs and using an M8 socket.
1. Disconnect the PowerFlex 753 or PowerFlex 755 Drive from all power sources, following appropriate LOTO procedures.
2. Open the PowerFlex 753 or PowerFlex 755 Drive by loosening the four screws located in each corner of the cover panel with a standard flat blade screwdriver.
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3. With the cover removed, locate the DC common input bus in the bottom left corner of the drive unit. The DC
flexible bus bar link connection is the left most connection as shown in the following images.
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4. Inspect the area around the DC Common Input Bus for signs of overheating, such as heat damage to the terminal block or bus bar insulation. If your PowerFlex 753 or PowerFlex 755 shows signs of overheating, return your drive for repair or replacement.
In the example shown to the left, the left bus bar insulation is damaged and the terminal connection pads are discolored.
If your product shows evidence of overheating such as shown here, return your drive for repair or replacement. If there is no evidence of overheating, continue to the next step to verify the torque.
5. Using a calibrated torque wrench set to 46 in-lbs and using an M8 socket, tighten the left DC flexible bus bar connection. Customers are advised to verify torque of all customer connections at this time.
6. When the torque of all connections has been verified, re-install the drive cover with the four cover screws.
For future identification, customers are advised to place a small label with the text “PN 2019-09-001” on or near the nameplate as evidence that the correction action steps have been completed.
Product that shows signs of overheating should be returned for repair or replacement. Contact your Rockwell Automation Distributor or other place of purchase to request warranty repair or replacement product. Reference this Product Notice PN 2019-09-001 when requesting repair or replacement product.
For customers with unopened product, customers are advised to attach a copy of this notification to the PowerFlex 753 or PowerFlex 755 DC Common Bus Input product carton to ensure connections are properly torqued during installation.
Rockwell Automation will accept requests for repair (where applicable) or replacement product for a period of 18 months from the initial publication of this Product Notice.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance.
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 If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice when requesting replacement product.
 All returns should be over packed to prevent shipping damage during transit.
 Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document.
 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice PN 2019-09-001 when calling.
 Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1090364. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT NOTICE
Page 7 of 7
expanding human possibility™
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062

Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns.
1608N MiniDySC and 1608P ProDySC Voltage Sag Correctors May Lose Primary Functionality
Reference: 2019-08-004
Date: August 2019
This Product Notice informs you of a potential anomaly that exists with the Bulletin 1608N MiniDySC® and 1608P ProDySC® Voltage Sag Correctors. Loss of an internal component may result in the product losing primary functionality, including sag correction and static bypass.
PRODUCT NOTICE
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– Product Identification –
The affected products are Bulletin 1608N MiniDySC and 1609P ProDySC Voltage Sag Correctors. Only specific
units are affected. Affected units may be identified by the product serial number.
Catalog Number Serial Number Catalog Number Serial Number Catalog Number Serial Number
1608N-
012A120V2S
PM077535
1608N-
012A220V2S
PM077356
1608N-
012A240V2S
PM077345
PM077536 PM077396 PM077346
PM077559 PM077397 PM077347
PM077560 PM077398 PM077348
PM077614 PM077399 PM077349
PM077615 PM077400 PM077352
PM077616 PM077401 PM077353
PM077402 PM077354
1608N-
012A208V1S
PM077817 PM077447 PM077355
PM077818 PM077448 PM077404
PM077819 PM077449 PM077405
PM077820 PM077450 PM077563
PM077821 PM077451 PM077564
PM077822 PM077452
PM077823 PM077453
1608N-
025A120V2S
PM077444
PM077824 PM077454 PM077445
PM077825 PM077455 PM077446
PM077826 PM077456 PM077538
PM077827 PM077835 PM077539
PM077828 PM077540
PM077829 PM077541
PM077830 PM077542
PM077831 PM077568
PM077832 PM077569
PM077570
1608N-
025A208V1S
PM077437
PM077438
PM077439
1608P-
025A415V4E
PM077833
PRODUCT NOTICE
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The product identification information can be found on
the product’s nameplate, located on the side of the
device. The catalog number is in the CAT field and the
serial number is in the SN field under the serial number
bar code.
In the example shown at the left, the catalog number is
1608N-012A240V2S and the serial number is
PM078060. This information does not match the
information in the Product Identification section of this
document and is not subject to this notification. This
image is shown as an example only.
For product still in its packaging, the product
identification information can be found on the carton
label. The catalog number is in the CAT field and the
serial number is in the SN field under the serial number
bar code.
In the example shown at the left, the catalog number is
1608N-050A120V2S and the serial number is
PM077957. This information does not match the
information in the Product Identification section of this
document and is not subject to this notification. This
image is shown as an example only.
– Description –
A component internal to the Dynamic Sag Corrector product may fail prematurely, resulting in loss of primary
functionality, including sag correction and bypass functionality. This component is part of an internal circuit assembly
and cannot be repaired in the field.
– Temporary Workarounds –
No workaround has been identified. Customers where the sag correction functionality is not system critical may
bypass the sag corrector until a replacement can be installed.
PRODUCT NOTICE
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– Correction –
Correction requires replacement of the MiniDySC or ProDySC product. Contact your Rockwell Automation
Distributor, Sales Office, or System Provider, or other place of purchase, and request replacement material. Make
sure to reference this Product Notice PN 2019-08-004 when requesting replacement hardware. Repair or exchange
is not available for this product. Unopened product should be returned in its original shipping carton with all factory
seals intact.
Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial
publication of this Product Notice.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Notice. Refer to the Product Identification and
Description sections of this document for product identification assistance.
 If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure
to reference this Product Notice when requesting replacement product.
 All returns should be over packed to prevent shipping damage during transit.
 Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell
Automation inventory may continue to contain potentially affected product for a period of time after the
publication of this document.
 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A
for local telephone numbers. Customers without TechConnect℠ support contracts should reference this
Product Notice when calling.
 Customers with TechConnect support contracts may be able to chat online with support representatives.
Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation
Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number
1089526. Additional languages may also be available at the end of this article attached as
downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor,
Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to
the person or company that now has the product. We also ask that you contact Rockwell Automation Technical
Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
PRODUCT NOTICE
Page 5 of 6
expanding human possibility™
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email.
Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase –
Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you
can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT NOTICE
Page 6 of 6
expanding human possibility™
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you
can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as
https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location
information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country Phone Number
( ) International Code
Region / Country Phone Number
( ) International Code
Asia/Pacific Europe
Australia 1 800 762 593 Austria (49) 211 41553 664
China 400 620 6620 Belgium (32) 2 716 8411
Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911
India 1 800 2000 121 Denmark (45) 43 466 006
Japan 03 3206 2785 Finland (358) 958 447 419
Korea (82) 2 2188 4400 France (33) 825303132
Malaysia 1 800 80 4851 Germany (49) 211 41553 664
New Zealand 0800 27 27 25 Hungary (420) 28401 5911
Taiwan 080 902 0908 Ireland (44) 01908 635245
Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli,
Roma e Torino) (39) 199 11 99 22
All Countries (English) (1) 440 646 3223 Morocco (33) 825303132
All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80
Central America Poland (48) 22 32 60 707
Argentina 800.666.0320 Portugal (1) 440 646 3223
Belize (1) 440 646 3650 Slovakia (420) 284015911
Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30
Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91
Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11
Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12
Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13
Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245
El Salvador (52) 55 5246 2010 North America
Guatemala 1.800.288.0108 Canada (1) 440-646-3223
Honduras (52) 55 5246 2010 United States (1) 440-646-3223
Mexico 001.888.365.8677
Nicaragua (52) 55 5246 2010
Panama 001.800.203.3475
Paraguay (54) 11 5554 4000
Peru 0800.535.36
Suriname (1) 440 646 3650
Uruguay (54) 11 5554 4000
Venezuela 800.1.00.3062

Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT SAFETY ADVISORY
Notice of Potential Unsafe Condition
Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below.
ISaGRAF Workbench and IEC1131 Trusted Toolset Workbench Program Execution May Not Match Designed Application
Reference: 2019-08-002
Date: August 2019
This Product Safety Advisory informs you of a potential anomaly that exists with the ISaGRAF® Workbench and IEC1131 Trusted® Toolset Workbench. Depending on the product versions, customers may experience behaviors that result in program execution different from the designed application.
– Product Identification –
The affected products are specific versions of ISaGRAF Workbench and IEC1131 Trusted Toolset.
 ISaGRAF Workbench 3, versions 3.x, catalog numbers 9527-I3W*.
 ISaGRAF Workbench 6, versions 6.3 through 6.5, catalog numbers 9527-I6ACP* and 9527-I6PRD*.
 Trusted Toolset all builds through 131, catalog numbers T8082U and T8082D.
PRODUCT SAFETY ADVISORY
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For ISaGRAF 3 Workbench V3.x the version information will be found on the product About dialog. As shown in the example to the left, the About dialog is accessed from the Help menu.
In this example, the version is 3.46. This product would be subject to this notification.
For IEC1131 Trusted Toolset, the version information will be found on the product About dialog. As show in the example to the left, the About dialog is access from the Help menu.
In this example, the version is 3.51 and the build is 136. This product is not within the affected build range and would not be subject to this notification. This image is provided as an example only.
PRODUCT SAFETY ADVISORY
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For ISaGRAF 6 Workbench V6.x, the version information will be found on the product About dialog. As shown in the example to the left, the About dialog is accessed from the Help menu.
In this example, the version information would appear where the arrow is pointing. This image is provided as an example only.
– Description –
A potential anomaly exists with the ISaGRAF Workbench and IEC1131 Trusted Toolset. Depending on the product versions, customers may experience behaviors that result in program execution different from the designed application.
For ISaGRAF Workbench V3 and IEC1131 Trusted Toolset, program code may appear viewable, but the program does not execute. No warning message is provided. In addition, values viewed in function blocks may not be the same as the actual values when connected to a controller.
For ISaGRAF Workbench V6.3 through V6.5, when used with CAM3 using controllers depending on version 3 of the product, the program will execute, but execution may not follow the expected function block order. Function blocks towards the bottom of the function block diagram may execute ahead of other blocks.
– Temporary Workarounds –
This anomaly affects larger programs. Customer may try to reduce the size of their programs by limiting the number of instructions and / or function blocks. All program changes should be verified to insure all program function blocks execute properly.
PRODUCT SAFETY ADVISORY
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– Correction –
Correction requires update to a newer product version. Following an update, the application must be opened in the corrected product version and downloaded to the controller. This may be done with an online update or a full download.
 For ISaGRAF Workbench users, the corrected version is V6.6 and later. V6.6 is expected to be released during the 3rd calendar quarter of 2019.
 For IEC1131 Trusted Toolset users, this anomaly is corrected in build 136 or later. Before using build 136, customers should refer to the information in Knowledgebase Article ID 942097.
Rockwell Automation will also be releasing new programming software called SIS Workstation Software, where this anomaly is corrected. This software release is expected to be available during the 3rd calendar quarter of 2019.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance.
 Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions.
 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory 2019-08-002 when calling.
The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1089407. Additional languages may also be available at the end of this article attached as downloadable PDF documents.
If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected customers.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
PRODUCT SAFETY ADVISORY
Page 5 of 6
expanding human possibility™
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
PRODUCT SAFETY ADVISORY
Page 6 of 6
expanding human possibility™
Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location on http://www.rockwellautomation.com/support/ by clicking Get Support Now, selecting your country, and clicking the Phone/OnSite Support tab.
Region / Country
Phone Number ( ) International Code
Region / Country
Phone Number ( ) International Code
Asia/Pacific
Europe
Australia
1 800 762 593
Austria
(49) 211 41553 664
China
400 620 6620
Belgium
(32) 2 716 8411
Hong Kong
+852 2887 4666
Czech Republic
(420) 28401 5911
India
1 800 2000 121
Denmark
(45) 43 466 006
Japan
03 3206 2785
Finland
(358) 958 447 419
Korea
(82) 2 2188 4400
France
(33) 825303132
Malaysia
1 800 80 4851
Germany
(49) 211 41553 664
New Zealand
0800 27 27 25
Hungary
(420) 28401 5911
Taiwan
080 902 0908
Ireland
(44) 01908 635245
Thailand
(66) 2936 1500
Italy (Brescia, Milano e Padova)
(39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli, Roma e Torino)
(39) 199 11 99 22
All Countries (English)
(1) 440 646 3223
Morocco
(33) 825303132
All Countries (Español)
(1) 440 646 3650
Netherlands
(31) 10 266 55 80
Central America
Poland
(48) 22 32 60 707
Argentina
800.666.0320
Portugal
(1) 440 646 3223
Belize
(1) 440 646 3650
Slovakia
(420) 284015911
Bolivia
(54) 800 10 0632
Spain
(34) 902 30 93 30
Brazil
(55) 11 5189 9500
Sweden
(46) 46 19 93 91
Chile
800.53.0012
Switzerland (German)
(41) 0844 84 84 11
Colombia
01.800.700.2107
Switzerland (French)
(41) 0844 84 84 12
Costa Rica
0800.013.1215
Switzerland (Italian)
(41) 0844 84 84 13
Ecuador
58.212.949.0611
United Kingdom
(44) 01908 635245
El Salvador
(52) 55 5246 2010
North America
Guatemala
1.800.288.0108
Canada
(1) 440-646-3223
Honduras
(52) 55 5246 2010
United States
(1) 440-646-3223
Mexico
001.888.365.8677
Nicaragua
(52) 55 5246 2010
Panama
001.800.203.3475
Paraguay
(54) 11 5554 4000
Peru
0800.535.36
Suriname
(1) 440 646 3650
Uruguay
(54) 11 5554 4000
Venezuela
800.1.00.3062
If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.

Product Safety Group
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
expanding human possibility™
PRODUCT NOTICE
Notice of Potential Product Concern
Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer
satisfaction concerns.
Allen-Bradley 1715-AENTR and AADvance T9110 and T9120
May Not Detect Loss of Power Supply
Reference: 2019-07-002
Date: July 2019
This Product Notice informs you of a potential anomaly that exists with the Allen-Bradley® 1715-AENTR Ethernet/IP
Adaptor Module, the AADvance® T9110 Processor Module, and the AADvance T9120 Processor Eurocard. When
used with redundant power supplies, the affected module may not detect and report the loss of a single supply. If the
redundant supply is subsequently lost, the system will lose all power and shut down without system notification.
PRODUCT NOTICE
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– Product Identification –
The potentially affected products are the Allen-Bradley 1715-AENTR Ethernet/IP Adapter, the AADvance T9110
Processor Module, and the AADvance T9120 Eurocard Processor.
 Allen-Bradley 1715-AENTR Ethernet/IP Adapter manufactured through March 2019.
 AADvance T9110 Processor Module manufactured through March 2019.
 AADvance T9120 Processor Eurocard manufactured through April 2019.
For installed 1715-AENTR product, the product
identification information may be found on the product
nameplate located on the right side of the module. The
catalog number will be in the CAT. NO. field and the
date of manufacture will be in the lower right corner in
the format of YYYY/MM/DD, where YYYY is the year,
MM is the month code, and DD is the day of the month.
In the example shown at the left, the catalog number is
1715-AENTR and the date of manufacture is
2015/06/15, or June 15, 2015. This module would be
subject to this notification.
For new 1715-AENTR product still within its carton, the
product identification information may be found on the
carton label. The catalog number will be in the CAT
field and the date of manufacture will be on the right
side in the format of YYYY/MM/DD, where YYYY is the
year, MM is the month code, and DD is the day of the
month.
In the example shown at the left, the catalog number is
1715-AENTR and the date of manufacture is
2015/08/10, or August 10, 2015. This module would be
subject to this notification.
PRODUCT NOTICE
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For installed T9110 product, the product identification
information may be found on the product nameplate,
located on the right side of the product. The catalog
number will be in the upper right corner and the date of
manufacture will be the first four numeric digits in the
serial number, located under the serial number bar code
and will be of the format YYMM where YY is the year
code and MM is the month code.
In the example shown to the left, the catalog number is
T9110 and the serial number is 1611911073007, where
the date code 1611, or November 2016. This product
would be subject to this notification.
For new T9110 product still within its carton, the product
identification information may be found on the carton
label. The catalog number will be in the CAT field and
the date of manufacture will be on the right side in the
format of YYYY/MM/DD, where YYYY is the year, MM
is the month code and DD is the day of the month.
In the example shown to the left, the catalog number is
T9110 and the manufacturing date is 2015/03/11, or
March 11, 2015. This module would be subject to this
notification.
For installed T9120 Eurocard product, the product
identification information may be found on the product
nameplate, located on the Eurocard connector. The
catalog number will be in the top left corner and the
date of manufacture will be the first four numeric digits
of the serial number, located in the bottom right corner
and of the format YYMM, where YY is the year code
and MM is the month code.
In the example shown to the left, the catalog number is
9120, or T9210, and the serial number is
S1611912010034, where the date code is 1611, or
November, 2016. This product would be subject to this
notification.
16119110730077
PRODUCT NOTICE
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For unopened T9120 product, the product identification
information may be found on the carton label. The
catalog number will be in the CAT field and the date of
manufacture will be on the right side in the format of
YYYY/MM/DD, where YYYY is the year, MM is the
month code and MM is the day of the month.
In the example shown to the left, the catalog number is
T9120 and the date of manufacture is 2015/09/28, or
September 28, 2015. This product would be subject to
this notification.
The catalog number and manufacturing date of these modules may also be obtained electronically using the
Rockwell Automation AADvance and 1715 Diagnostic Collection Tool. Use of the tool is described in Rockwell
Automation Knowledgebase Article ID 68174. The electronic date code will be shown in the serial number string
and is of the format is YYMM, where YY is the year code and MM is the month code.
In the example collection tool data file output shown above, the serial number of AADvance T9110 module in the A
slot is 84-1407-9110-5-00091. The date code for this module is 1407, or July 2014. This module would be subject
to this notification.
– Description –
A potential anomaly exists with the Allen-Bradley® 1715-AENTR Ethernet/IP Adaptor Module, the AADvance® T9110
Processor Module, and the AADvance T9120 Processor Eurocard. When used with redundant power supplies, the
affected module may not detect and report the loss of a single supply. If the redundant supply is subsequently lost,
the control system will lose all power and shut down without system notification.
Internal to the potentially affected modules are blocking diodes that prevent power from one power supply affecting
the detection circuitry for the other power supply. When a single supply becomes non-operational, the detection
circuitry signals the system of the loss resulting in an LED indication on the module’s faceplate and the generation of
a fault alarm. The system will continue to operate on the remaining supply.
On a small percentage of modules, the blocking diodes may allow power from the remaining operational power
supply to affect the detection circuitry for the non-operational power supply. This will prevent detection circuitry for
the non-operational supply from signaling a loss supply condition to the system.
PRODUCT NOTICE
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– Temporary Workarounds –
No temporary workaround has been identified. Customers are advised to check for this condition and, if determined
the module or card is affected, take appropriate corrective actions as described in the Correction section of this
document.
– Correction –
ATTENTION: Only persons skilled in the maintenance of industrial control and electrical
equipment should attempt to perform the following test and remediation actions. Failure to
follow industry standard safety procedures, including Lock-Out / Tag-Out (LOTO) and use of
appropriate levels of personal protective equipment (PPE), may result in harm to personnel or
loss of equipment. Make sure you read and understand all warnings as provided in the product
installation and service documentation.
Important – Prior to requesting module repair or replacement, customers must perform a power loss test to
determine if the module or card is affected by this anomaly. Test procedures specific to module type are included in
Appendix B of this notification. If testing determines your module is not affected, no action is required.
Customers requesting repair should submit a request for a Return Material Authorization (RMA) by sending an email
to returns@ra.rockwell.com with subject line “PN 2019-07-002 RMA Request”. An RMA will be returned by email
with processing instructions.
Customers requesting replacement or exchange product should contact their Rockwell Automation System
Integrator, Distributor, or Sales Office, or other place of purchase. Make sure to reference this Product Notice PN
2019-07-002 when requesting replacement product.
Important – Customers may expect extended delivery times for repairs, exchange, or replacement product while
inventory levels are replenished.
Rockwell Automation will accept requests for repair (where applicable) or replacement product for a period of 18
months from the initial publication of this Product Notice.
– Requested Customer Action –
Rockwell Automation requests you take the following actions:
 Check if you have a product affected by this Product Notice. Refer to the Product Identification and
Description sections of this document for product identification assistance.
 If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure
to reference this Product Notice when requesting replacement product.
 All returns should be over packed to prevent shipping damage during transit.
 Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell
Automation inventory may continue to contain potentially affected product for a period of time after the
publication of this document.
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 If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A
for local telephone numbers. Customers without TechConnect℠ support contracts should reference this
Product Notice when calling.
 Customers with TechConnect support contracts may be able to chat online with support representatives.
Reference this Product Notice when connected to a support engineer.
The most current version of this Product Notice is posted on the Rockwell Automation
Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number
1087883. Additional languages may also be available at the end of this article attached
as downloadable PDF documents.
If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor,
Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to
the person or company that now has the product. We also ask that you contact Rockwell Automation Technical
Support and provide the location of the affected units.
We appreciate your immediate cooperation. If you have any questions, please contact us.
Sincerely,
ROCKWELL AUTOMATION
You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email.
Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase –
Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you
can subscribe to important product updates, including Product Safety Advisories and Product Notices.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
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Appendix A
Regional Technical Support Information
The following list can help you to contact the correct technical support center for your location. If your country is not listed, you
can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as
https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location
information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract.
Region / Country Phone Number
( ) International Code
Region / Country Phone Number
( ) International Code
Asia/Pacific Europe
Australia 1 800 762 593 Austria (49) 211 41553 664
China 400 620 6620 Belgium (32) 2 716 8411
Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911
India 1 800 2000 121 Denmark (45) 43 466 006
Japan 03 3206 2785 Finland (358) 958 447 419
Korea (82) 2 2188 4400 France (33) 825303132
Malaysia 1 800 80 4851 Germany (49) 211 41553 664
New Zealand 0800 27 27 25 Hungary (420) 28401 5911
Taiwan 080 902 0908 Ireland (44) 01908 635245
Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00
Caribbean
Italy (Bologna,Firenze,Napoli,
Roma e Torino) (39) 199 11 99 22
All Countries (English) (1) 440 646 3223 Morocco (33) 825303132
All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80
Central America Poland (48) 22 32 60 707
Argentina 800.666.0320 Portugal (1) 440 646 3223
Belize (1) 440 646 3650 Slovakia (420) 284015911
Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30
Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91
Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11
Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12
Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13
Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245
El Salvador (52) 55 5246 2010 North America
Guatemala 1.800.288.0108 Canada (1) 440-646-3223
Honduras (52) 55 5246 2010 United States (1) 440-646-3223
Mexico 001.888.365.8677
Nicaragua (52) 55 5246 2010
Panama 001.800.203.3475
Paraguay (54) 11 5554 4000
Peru 0800.535.36
Suriname (1) 440 646 3650
Uruguay (54) 11 5554 4000
Venezuela 800.1.00.3062
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Appendix B
Power Loss Detection Test Procedure
Prior to requesting repair or replacement material, product identified as included in Product Notice 2019-07-002 must
be tested to verify anomalous operation. The procedures on the following pages are specific to module type.
ATTENTION: Only persons skilled in the maintenance of industrial control and electrical
equipment should attempt to perform the following test and remediation actions. Failure to
follow industry standard safety procedures, including Lock-Out / Tag-Out (LOTO) and use of
appropriate levels of personal protective equipment (PPE), may result in harm to personnel or
loss of equipment. Make sure you read and understand all warnings as provided in the product
installation and service documentation.
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AADVANCE T9110 PROCESSOR MODULE TEST PROCEDURE
Equipment required:
 Terminal screwdriver
 Digital Voltmeter (DVM)
 Online access (read only) to view diagnostic status, using
the AADvance Workbench
Check Procedure:
1. Verify that the system is healthy (see healthy power
supply indication).
2. Verify that all power supply units/sources are healthy and
all circuit breakers/fuses are healthy (application
dependent).
3. Turn off power feed 1 (by removing the PWR-1 connector)
4. Verify that the System Healthy LED turns Red and that the ‘Processor Module X 24v1 Power Feed Healthy’
status = FALSE (See Power Feed 1 UnHealthy indication).
5. Verify that the voltage between the 0v and +24Vdc pins on the T9100 Processor Base (not the connector
itself) is <2Vdc.
6. Replace the PWR-1 connector and press the ‘Fault Reset’ button on any of the installed Processor Modules.
7. Verify that the system is healthy (see healthy power supply indication).
8. Turn off power feed 2 (by removing the PWR-2 connector)
9. Verify that the System Healthy LED turns Red and that the ‘Processor Module X 24v2 Power Feed Healthy’
status = FALSE (See Power Feed 2 UnHealthy indication).
10. Verify that the voltage between the 0v and +24Vdc pins on the T9100 Processor Base (not the connector
itself) is <2Vdc.
11. Replace the PWR-2 connector and press the ‘Fault Reset’ button on any of the installed Processor Modules.
12. Verify that the system is healthy (see healthy power supply indication).
13. Refer to results table to determine what action is required.
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Results Table
Test Step PWR-1 Removed PWR-2 Removed
Module A B C A B C
Processor Module
X 24vN Power
Feed Healthy’
status = FALSE
AND
Connector voltage
on T9100 Base
2Vdc
RMA
Required
RMA
Required
RMA
Required
RMA
Required
RMA
Required
RMA
Required
Healthy Power Supply indication – Dual Processor Configuration
Module LED Indication
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Online status when using AADvance Workbench 1.x
Online status when using AADvance Workbench 2.x
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Power Feed 1 UnHealthy indication – Dual Processor Configuration
Module LED Indication
Online status when using AADvance Workbench 1.x
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Online status when using AADvance Workbench 2.x
Power Feed 2 UnHealthy indication – Dual Processor Configuration
Module LED Indication
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Online status when using AADvance Workbench 1.x
Online status when using AADvance Workbench 2.x
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ALLEN-BRADLEY 1715-AENTR MODULE TEST PROCEDURE
Equipment required:
1) Terminal screwdriver
2) Digital Voltmeter (DVM)
3) Access to 1715-AENTR adapter tag information (Logix
Designer, FactoryTalk Live Data Test Client, etc.)
Check Procedure:
1) Verify that the system is healthy (Module Status and Rack
Status solid green).
2) Verify that all power supply units/sources are healthy and all
circuit breakers/fuses are healthy (application dependent).
3) Remove the PWR-1 connector (removes power from PWR-
1).
4) Verify that the Rack Status LED turns red and that the tag :S.Power1Fault = 1.
5) Verify that the voltage between the common and +24V DC pins on the 1715-A2A Base (not the connector
itself) is less than 2V DC.
6) Replace the PWR-1 connector and press the Reset button on either of the installed 1715-AENTR modules.
7) Verify that the system is healthy (Module Status and Rack Status solid green).
8) Remove the PWR-2 connector (removes power from PWR-2).
9) Verify that the Rack Status LED turns Red and that the tag :S.Power2Fault = 1.
10) Verify that the voltage between the common and +24V DC pins on the 1715-A2A Base (not the connector
itself) is less than 2V DC.
11) Replace the PWR-2 connector and press the Reset button on either of the installed 1715-AENTR modules.
12) Verify that the system is healthy (see healthy power supply indication).
13) Refer to results table to determine what action is required.
Results Table
Test Step PWR-1 Removed PWR-2 Removed
:S.PowerXFault = 1
AND
Connector voltage 1715-A2A base less than 2V DC
No Action Required No Action Required
:S.PowerXFault = 0 RMA Required RMA Required
Connector voltage on 1715-A2A base greater than 2V DC RMA Required RMA Required
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Healthy Power Supply Indication
Module LED Indication
Tag Values Using Logix Designer
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PWR-1 UnHealthy Indication
Module LED Indication
Tag Values Using Logix Designer
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PWR-2 UnHealthy Indication
Module LED Indication
Tag Values Using Logix Designer