AADvance Workbench, AAdvance-Trusted SIS Workstation, ISaGRAF, Trusted Toolset, and FlexiSafe Reset Coil Order of Execution Posted on August 2, 2020 by Brandy McNeil AADvance Workbench, AAdvance-Trusted SIS Workstation, ISaGRAF, Trusted Toolset, and FlexiSafe Reset Coil Order of Execution Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT SAFETY ADVISORY Notice of Potential Unsafe Condition Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to personnel, capital equipment loss or environmental damage. Immediate action is required as identified below. AADvance Workbench, AAdvance-Trusted SIS Workstation, ISaGRAF, Trusted Toolset, and FlexiSafe Reset Coil Order of Execution Reference: 2020-08-002 Date: August 2020 This Product Safety Advisory informs you of an anomaly that exists with the AADvance® Workbench, AADvance-Trusted SIS Workstation (SISW), ISaGRAF®, Trusted® Toolset, and FlexiSafe™ applications. When using ladder logic programming, if a reset coil (Reset) is applied to the variable enabling a branch operation, subsequent branch operations of the same rung will not execute. – Product Identification – The affected products are: • AADvance Workbench versions 1.x and 2.x, catalog numbers T908x • SISW version 1.0 (for Trusted products), catalog numbers T8090 and T8090M • ISaGRAF all versions up to, but not including, V6.06.08 • Trusted Toolset all versions, catalog number T8082U and T8082D • FlexiSafe all versions PRODUCT SAFETY ADVISORY Page 2 of 5 expanding human possibility™ – Description – An anomaly exists with the AADvance Workbench, AADvance-Trusted SIS Workstation (SISW), ISaGRAF, Trusted Toolset, and FlexiSafe applications. When using ladder logic programming (not ladder elements in the FB Editor), if a reset coil (Reset) is used in a branch operation where one of the activating coil contacts is the same as the coil being reset, subsequent elements in that branch or subsequent branches of the same rung will not execute. The example at the left shows two possible conditions affected by this anomaly. In the first example rung, the Reset coil is place first in the branch. Operations placed after the Reset coil will not execute, as shown identified by the red X. In the second example rung, the Reset coil is placed in the middle of the branch. Operations placed before the Reset coil will execute, as shown by the green checkmark. However, operations placed after the branch will not execute, as shown by the red X. Further, the example at the left shows a configuration where the use of the Reset coil with multiple branches results in rung operations in subsequent branches not executing. When using ladder logic programming (not ladder elements in the FB Editor), if a contact is used to activate many branches within the same rung AND the state of this contact is changed before the last branch of the rung, then subsequent branches of the same rung will not execute. – Temporary Workarounds – Customers are advised to review all ladder logic where Reset coils are used and verify the Reset coil operation is place last in the branch operations. PRODUCT SAFETY ADVISORY Page 3 of 5 expanding human possibility™ – Correction – For AADvance Workbench, SISW, and Trusted Toolset users, Rockwell Automation is working on a correction and will release additional information when available. For ISaGRAF users, v6.06.08 corrects for this anomaly. Contact your system integrator or supplier for information on receiving this update. If you would like to receive an email notification when SISW products correcting this anomaly are available for download, use the link provided at the end of the Rockwell Automation Knowledgebase article PN1527 / 1127540 for this notification. Note – The FlexiSafe product has been discontinued and will not be upgraded for this anomaly. FlexiSafe users are advised to follow the guidance provided in the Temporary Workarounds section of this document. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Safety Advisory. Refer to the Product Identification and Description sections of this document for product identification assistance. • Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Safety Advisory when calling. • Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Safety Advisory when connected to a support engineer. The most current version of this Product Safety Advisory is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number PN1527 / 1127540. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Safety Advisory does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION PRODUCT SAFETY ADVISORY Page 4 of 5 expanding human possibility™ You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT SAFETY ADVISORY Page 5 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract.
AADvance Workbench Versions 1.x and 2.x Compiler Verification Tool Warnings Posted on August 1, 2020 by Brandy McNeil AADvance Workbench Versions 1.X and 2.x Complier Verification Tool Warnings Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. AADvance Workbench Versions 1.x and 2.x Compiler Verification Tool Warnings Reference: 2020-08-001 Date: August 2020 This Product Notice informs you of a potential anomaly that exists with AADvance® Workbench 1.x and 2.x. The Compiler Verification Tool (CVT) generates warnings if a mismatch is found between the generated application and the original. If the mismatches are not resolved and the project is subsequently recompiled, the warnings are not reported. – Product Identification – The affected product is AADvance Workbench, versions 1.x and 2.x. – Description – An anomaly exists with AADvance Workbench 1.x and 2.x. The Compiler Verification Tool (CVT) generates warnings if a mismatch is found between the generated application and the original. If the mismatches are not resolved and the project is subsequently recompiled, the warnings are not reported. PRODUCT NOTICE Page 2 of 10 expanding human possibility™ – Temporary Workarounds – Workarounds for this anomaly have been documented in the following two Rockwell Automation Knowledgebase articles: • BF25438 – https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1126103 • BF25455 – https://rockwellautomation.custhelp.com/app/answers/answer_view/a_id/1126175 Copies of these articles have been attached as Appendix B and Appendix C to this notification. A Rockwell Automation TechConnect contract is required to access the Knowledgebase articles directly. – Correction – Correction requires updating to SISW 1.1 or later. Rockwell Automation is currently working on this release and is expected to have SISW 1.1 available for download and installation on or around the end of calendar 2020. If you’d like to receive an email notification when SISW 1.1 is available, use the link provided at the end of the Knowledgebase article for this Product Notice. Rockwell Automation will make this release available for at least 18 months following its publication to the Rockwell Automation Product Compatibility and Download Center (PCDC). – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number PN1524 / 1127371. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. PRODUCT NOTICE Page 3 of 10 expanding human possibility™ We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 4 of 10 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 PRODUCT NOTICE Page 5 of 10 expanding human possibility™ Appendix B Rockwell Automation Knowledgebase Article BF25435 AADvance CVT warnings may not be reported for subsequent Build All operations Summary After a Build All operation that resulted in CVT warnings, subsequent Build All operations may not report the existing CVT warnings, unless the affected component has been modified between Build All operations or a complete rebuild has been triggered. Original Build: Subsequent Build: Environment All versions of AADvance Workbench 1.X and AADvance Workbench 2.X. Affects all safety-related applications that must have the Compiler Verification option enabled as per the AADvance controller Safety Manual. Cause The Build All is an incremental operation, it only rebuilds what is flagged internally as modified. The compiler does not keep track of previously reported CVT warnings. If the result of a Build All operation contains CVT warnings and no modifications are made to the application, subsequent Build All operations will not report the existing CVT warnings. Solution The following solutions can be implemented to ensure that all CVT warnings are reported during a Build All operation: Solution 1: Online Updates/Online Monitoring are not required: Clean All Doing a Clean All will force the compiler to check the entire application for CVT warnings. PRODUCT NOTICE Page 6 of 10 expanding human possibility™ Important Note: After a Clean All, it will not be possible to perform an Online Update or to Debug the application by doing online monitoring. A full download will be required for all the controllers in the application (stopping the application from running temporarily). Warning: Do not do a Clean All on an application of a running system if you cannot do full download afterwards. • To do a Clean All in AADvance Workbench 1.X, go to Project > Clean Project/Library. • To do a Clean All in AADvance Workbench 2.X, go to Build > Clean All. Solution 2: Online Updates/Online Monitoring are required, and you are troubleshooting a POU with known CVT warnings: Non-functional edit to the POU. Making a non-functional edit to a POU forces the compiler to check the POU for CVT warnings. To make a non-functional edit to a POU, use one of the following: • Change the position of a variable box, a function, or a function block slightly; without affecting the execution order or causing connecting lines to overlap. Original logic: Non-functional change: PRODUCT NOTICE Page 7 of 10 expanding human possibility™ • Change the size of a variable box, a function, or a function block slightly. Original logic: Non-functional change: Solution 3: Online Updates/Online Monitoring are required, and you need to check the entire application for CVT warnings: Add a Global variable per controller. Adding a Global variable in a specific controller triggers a full compilation of the controller, forcing the compiler to check the controller for CVT warnings. For a multi-controller application, a new Global variable is required in each controller to check the entire application for CVT warnings. After the Build All operation is complete, the Global variable(s) can be deleted. Removing the Global variables will also trigger a full compilation. To add a Global variable in AADvance Workbench 1.X, go to the Dictionary under Project > Variables and create a temporary variable of any elementary Data Type and of Global Scope. To add a Global variable in AADvance Workbench 2.X, go to the Application View > Variables > Controller Variables and create a temporary variable of any elementary Data Type. PRODUCT NOTICE Page 8 of 10 expanding human possibility™ Appendix C Rockwell Automation Knowledgebase Article BF25455 A problem occurred during processing of STF AADvance CVT warning Summary After a Build All operation the following CVT warning can be seen for all Programs, Functions and Function Blocks in the application: Warning, a problem occurred during processing of C:\USERS\USERNAME\DOCUMENTS\AADVANCE 2.X\PROJECTS\\\\\\.STF AADvance Workbench 2.X: AADvance Workbench 1.X: In addition to the warning, AADvance Workbench 1.X will display a blank stf2xml warning pop-up during the CVT Analysis for each Program, Function and Function Blocks in the application. PRODUCT NOTICE Page 9 of 10 expanding human possibility™ Environment • All versions of AADvance Workbench 1.X and AADvance Workbench 2.X. • Affects all safety-related applications that must have the Compiler Verification option enabled as per the AADvance controller Safety Manual. Cause The affected Resource is locked. In an AADvance Workbench 1.X application, a Resource can be locked when the project folder is copied with the AADvance Workbench 1.X open. The Resource appears to be in use by another user that cannot be accessed. There are multiple visual indications of a locked Resource: An AADvance Workbench 2.X application can have a locked Resource when the application has been imported from an AADvance Workbench 1.X application where the Resource was locked. Important Note: There are no visual indications for a locked Resource in AADvance Workbench 2.X. Solution Unlock the Resource in AADvance Workbench 1.X. To unlock a Resource in AADvance Workbench 1.X, click on the locked Resource to select it and then go to Tools > Unlock Resource used by User. PRODUCT NOTICE Page 10 of 10 expanding human possibility™ The unlocked Resource should look like this: To prevent importing a locked Resource into AADvance Workbench 2.X, verify that all the Resources are unlocked in the AADvance Workbench 1.X application before importing it. Important Note: It is not possible to unlock a Resource in AADvance Workbench 2.X.
AADvance Workbench 1.x and 2.x Performing Restore from Repository Posted on July 3, 2020 by Brandy McNeil AADvance Workbench 1.x and 2.x Performing Restore from Repository Error Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. AADvance Workbench 1.x and 2.x Performing Restore from Repository Reference: 2020-07-003 Date: July 2020 This Product Notice informs you of a potential anomaly that exists with the AADvance® Workbench 1.x and 2.x. If a controller application is modified by an online update following a controller restore, the communications between that controller and other controllers may stop. When a SNCP producing controller is replaced by importing an exchange file or by a project restore, it is required that you compile / build the entire project and update all controllers. – Product Identification – The affected products are: • AADvance Workbench 1.x – Catalog numbers T9082U, T9082D, T9083U, T9083D, and T9084U • AADvance Workbench 2.x – Catalog number T9087 PRODUCT NOTICE Page 2 of 6 expanding human possibility™ – Description – A potential anomaly exists with the AADvance Workbench 1.x and 2.x. If a controller application is modified by an online update following a controller restore, the communications between that controller and other controllers may stop. When a SNCP producing controller is replaced by importing an exchange file or by a project restore, it is required that you compile / build the entire project and update all controllers. The SNCP bindings between controllers may cease when a single controller, or not all controllers are updated in a distributed project restored from the repository. All the following conditions must be met for the anomaly to occur: • The project has been restored in the repository (*.vsc) or modified by importing an exchange file (*.pxf) • An online update is performed, and • Not all of the controllers are updated. This anomaly does not impact the binding “Consume Status Variable” or the “Error Variables” behavior. Using the second parameter, communication loss can be detected in the logic by configuring the “Use default Value”. An example is provided below with: • Consume Status Variable: ConsumerLinkVariable, shown in Figure 2 below. • Error Behavior: Use Value of: : -999, shown in Figure 2 & 3 below. Also, the Consume status variable will display an error code different than 0 when the communication loss occurs. This variable is configured in Figure 1 below. Figure 1: Consume Status Variable – AADvance 2.x PRODUCT NOTICE Page 3 of 6 expanding human possibility™ Figure 2: Error behavior configuration – AADvance 2.x Figure 3: Communication error identification – AADvance 2.x PRODUCT NOTICE Page 4 of 6 expanding human possibility™ – Temporary Workarounds – This anomaly may be corrected by performing a full build and download of all controllers following restore of a project from the repository or modified by importing an exchange file. – Correction – Correction of this anomaly requires updating to SISW 2.0 or later. Rockwell Automation is currently working on this release and will update the Knowledgebase article associated with this notification when SISW 2.0 is available for download and installation. As of the release of this notification, SISW 2.0 is anticipated to be released in early 2022. Until correction can be implemented, users are advised to implement the actions in the Temporary Workarounds section of this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • Customers under support contract are automatically eligible for software updates. Customers not under a support contract should contact Rockwell Automation for further instructions. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number PN1514 / 1127005. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION PRODUCT NOTICE Page 5 of 6 expanding human possibility™ You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 6 of 6 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
Trusted I/O Modules Nuisance Fault Indications Posted on July 2, 2020 by Brandy McNeil Trusted I-O Modules Nuisance Fault Indications Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. TRUSTED I/O Modules Nuisance Fault Indications Reference: 2020-02-003 Revisoin: A Date: February 2020 Revised: July 2020 Revised July 2020 – This Product Notice has been updated to provide additional corrective action information. Firmware correcting this anomaly is now available. Please refer to the Correction section of this document for firmware update instructions. This Product Notice informs you of a potential anomaly that exists with TRUSTED I/O Modules. Series B modules may experience nuisance fault indications. PRODUCT NOTICE Page 2 of 6 expanding human possibility™ – Product Identification – The affected product are Series B TRUSTED I/O modules using module firmware version 4.000, build numbers 201 through 206. The specific module catalog numbers are: T8402C, T8403C, T8424C, T8425C, T8431C, T8432C, T8433C, T8442C, T8448C, T8449C, T8451C, T8461C, T8471C, T8472C, T8480C. The module catalog number will be displayed on the carton label and module nameplate. The module catalog number and installed firmware may both be determined using the AADvance 1715 Trusted Collection Tool. Note that the collection tool must be used on a running system. 1. Download and install the latest AADvance 1715 Trusted Collection Tool. The collection tool is available for download from the Rockwell Automation Product Compatibility and Download Center (PCDC) at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. In the “search” field, enter “Trusted Collection Tool”. Click the “Downloads” button and follow the instructions to download and install the collection tool. Important – Make sure you are using the most recent version of the data collection tool. 2. Run the tool on an operating system and collect new data, or open an existing data collection log file. If a log file is collected using the latest collection tool, the module build versions will be included in the resultant .CSV file. 3. Once the log file is open, use the “View” menu to open the Module Versions view. For each module in the system, the module catalog number and firmware build number will be listed. The catalog number will be listed without the leading “T” character. For example, a T8461 module will be listed as 8461. The module firmware version will be the build number, which will range from build 201 through 206 for affected modules. The sample log file shown below shows examples of several I/O modules with firmware build 201. Each of these modules would be subject to the actions of this notification. PRODUCT NOTICE Page 3 of 6 expanding human possibility™ – Description – An anomaly exists with TRUSTED I/O Modules. Series B modules may experience nuisance fault indications. Rockwell Automation has investigated reports of two specific nuisance faults that may occur with Series B modules. These faults may occur during start up or during normal operation. In both instances, one or more of the module “HEALTHY” LEDs will flash red, indicating a fault state. These specific faults will not affect normal operation of the system. Important – Any fault condition must be investigated to differentiate a potential nuisance fault from a true fault. This notification describes conditions where a nuisance fault may be triggered. However, these faults may also indicate a true fault condition. Customers should contact their Rockwell Automation or Sensia account manager, or other place of purchase, for specific fault advice. Identification of the specific fault condition requires inspection of the diagnostic data. Prior to resetting the module, customers are advised to use the AADvance 1715 Trusted Collection Tool to capture and review the diagnostic logs for specific fault indications. The specific faults described in this notification are codes 0x1050 and 0x1051. 1. As described in the Product Identification section of this document, download and install the AADvance 1715 Trusted Collection Tool from the PCDC. 2. Run the tool on an operating system and collect new data, or open an existing data collection log file. If a log file is collected using the latest collection tool, the module build versions will be included in the resultant .CSV file. 3. Once the log is open, use the “View” menu to open the log file. This opens the raw log data file. Use CTRL-F to open the search window and search for instances of fault codes 0x1050 and 0x1051. Note – Customers familiar with the use of the data collection tool may choose to collect and view the data of a specific module for fault code information. If you find either of these fault codes, you must follow the instructions in the following sections. If other fault codes are indicated, contact your Rockwell Automation or Sensia account manager, or other place of purchase, for specific fault advice – Temporary Workarounds – Pressing the “reset” button will clear a nuisance fault indication, but the fault condition may recur during restart or normal operation. If the fault recurs this indicates a true fault condition and must be investigated. Customers should contact their Rockwell Automation or Sensia account manager, or other place of purchase, for specific fault advice. – Correction – Correction requires updating module firmware build 210 or later. Corrected firmware is now available. The following upgrade options are available: PRODUCT NOTICE Page 4 of 6 expanding human possibility™ • Return product for factory firmware update – To request a factory firmware update, submit a request for a Return Material Authorization (RMA) by sending an email to PA.spares&returns@sensiaglobal.com with the subject line “PN 2020-02-003 RMA Request”. An RMA will be returned by email with processing instructions. • On-site technical service upgrade – Customers may be able to request an on-site upgrade by Rockwell Automation or Sensia field support engineers. Depending on your support contract, you may be charged for this service. Contact your Rockwell Automation or Sensia account manager, Rockwell Automation Technical Support, or other place of purchase, for support options. • Customer performed upgrade – Customer may be able to perform their own on-site firmware update. Contact your Rockwell Automation or Sensia account manager, Rockwell Automation Technical Support, or other place of purchase, for additional information. Rockwell Automation will accept requests module firmware updates for a period of no less than 18 months from the initial publication of this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • Until firmware correcting this anomaly has been installed, follow the instructions in the Temporary Workaround section of this document. • Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. • If you need additional assistance, please contact your Rockwell Automation or Sensia account manager, or Rockwell Automation Technical Support. See Appendix A for local technical support telephone numbers. Customers without TechConnect℠ or Process Safety support contracts should reference this Product Notice when calling. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1093420. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. PRODUCT NOTICE Page 5 of 6 expanding human possibility™ Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 6 of 6 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
1715 and AADvance T9000 Nuisance Soft Error Detection Faults Posted on July 2, 2020 by Brandy McNeil 1715 and AADvance T9000 Nuisance Soft Error Detection Faults Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Allen-Bradley 1715 and AADvance T9000 Nuisance Soft Error Detection Faults Reference: 2020-07-002 Date: July 2020 This Product Notice informs you of a potential anomaly that exists with the Allen-Bradley® 1715-AENTR, AADvance® T9110, and Eurocard T9120 products when used with select Digital Output Modules. Customers may experience spurious nuisance soft error detection (SED) errors in either the adapter / processor or the output module. – Product Identification – The affected products are: Processor Module / Adapter Corresponding I/O Module Allen-Bradley 1715-AENTR EtherNet/IP Adapter, firmware versions through 3.002 Allen-Bradley 1715-OB8DE Digital Output Module, all firmware versions AADvance T9110 Processor Module, system releases through 1.40 AADvance T9451 or AADvance Eurocard T9551 Digital Output Module, all system releases AADvance Eurocard T9120 Processor Card, system releases through 1.32 AADvance T9451 or AADvance Eurocard T9551 Digital Output Module, all system releases The processor module / adapter may exhibit the anomaly, or the corresponding I/O module may exhibit the anomaly when used with a processor module / adapter using the listed firmware versions. 1715-AENTR users may use RSLinx to determine the module’s firmware version. 1715-AENTR and AADvance users may use the AADvance 1715 Trusted Collection Tool to determine the processor’s or adapter’s firmware version. PRODUCT NOTICE Page 2 of 7 expanding human possibility™ The AADvance 1715 Trusted Collection Tool may be downloaded from the Rockwell Automation Product Compatibility and Download Center – 1. Go to https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. 2. Enter “AADvance” in the search . . . field. 3. Select the AADvance 1715 Trusted Collection Tool. 4. Select the most current version and click Downloads to start the download process. Note – Current users of the AADvance 1715 Trusted Collection Tool are advised to verify they are using version 1.40.26 or later. Instructions for the use of the AADvance 1715 Trusted Collection Tool may be found on the Rockwell Automation Knowledgebase, Document ID IN37555. The firmware version information for all products can be found in the resulting .CSV file. – Description – A potential anomaly exists with the Allen-Bradley 1715-AENTR, AADvance T9110, and Eurocard T9120 products. Customers may experience spurious nuisance soft error detection (SED) errors. For modules used in duplex mode, this is indicated by a red “Healthy” front panel indication and module Tags / Variables fault alarm. For 1715-OB8DE modules used in simplex mode, the error can only be observed using the System Health function of the AADvance 1715 Trusted Collection Tool. The image below shows an example System Health SED for the 1715-OB8DE module. Similar diagnostic information is available from the System Health SED for other listed modules. Customers can use the AADvance 1715 Trusted Collection Tool version 1.40.26 or later to view system health. SED related fault information can be identified. Download the latest collection tool from the PCDC as described in the Product Identification section of this notification. Detailed SED fault response information is included in Appendix B for 1715 and in Appendix C for AADvance. – Temporary Workarounds – Affected modules must be power cycled within the Mean Time to Restore (MTTR). • Power cycle the processor / communication adapter modules one at a time after verifying there are not faults present on the attached Ethernet network, making sure each module has fully powered up and qualified before moving to the next module. PRODUCT NOTICE Page 3 of 7 expanding human possibility™ • Power cycle the I/O modules after verifying no channel faults criss-crossed between module pairs. Power cycling the modules does not guarantee the system will not trip. However, if the system trips the system should go to the configured safe state if the system is designed per Rockwell Automation documentation and safety guidelines. Nuisance SED errors may be reduced by updating AADvance products to system release 1.40. If the fault occurs multiple times on the same module, the product should be returned for upgrade or replacement. – Correction – Correction requires a firmware update. • For Allen-Bradley 1715-AENTER, update to firmware version 3.003 or later. • For AADvance T9110 and Eurocard T9120, update to system release 1.41 or later. When available, firmware may be downloaded and installed from the Rockwell Automation Product Compatibility and Download Center. A link has been made available on the Rockwell Automation Knowledgebase article for this notification, ID PN1520, if you would like to receive an email notification when firmware addressing this anomaly is available. Important – Product hardware is not affected and may not be returned on this notification. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • Sign up for email notification as described in the Correction section of this document. • Until firmware addressing this anomaly is available for download and installation, refer to the Temporary Workarounds section of this document. • If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect contracts should reference this Product Notice when calling. • Customers with TechConnect contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number PN1520 / 1127099. Additional languages may also be available at the end of this article attached as downloadable PDF documents. PRODUCT NOTICE Page 4 of 7 expanding human possibility™ If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Visit the Technical Support Center link. Sign in with your Tech Connect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 7 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 If you have a TechConnect Contract, please use the telephone number supplied to you with the contract. PRODUCT NOTICE Page 6 of 7 expanding human possibility™ Appendix B 1715 Detailed SED Fault Response Module Configurations with SED Error Present / Detected 1715-AENTR Duplex 1715-OB8DE Simplex 1715-OB8DE Duplex AENTR Module Indications LED Module Status Flashing Red Steady Green Steady Green Redundancy Status Steady Green Steady Green Steady Green Rack Status Steady Green Steady Red Steady Red Module Info AOP tab Major Fault None None None Minor Fault Recoverable None None Internal State Run Mode Run Mode Run Mode Input Tag .ModAFault 1 0 0 .ModBFault 0 0 0 .GroupFault 0 0 0 Annunciated in Studio 5000 Controller Organizer No No No OB8DE Module Indications LED Healthy Steady Green Steady Red Steady Red Ready Steady Green Steady Green Steady Green Module Info AOP tab Major Fault None Recoverable Recoverable Minor Fault None Recoverable None Internal State Run Mode Run Mode Run Mode Input Tag .ModAFault 0 NA 1 .ModBFault 0 NA 0 .GroupFault 0 0 0 Annunciated in Studio 5000 Controller Organizer No No No PRODUCT NOTICE Page 7 of 7 expanding human possibility™ Appendix C AADvance Detailed SED Fault Response Module Configurations with SED Error Present / Detected T9110 MP T9451 DO T9451 DO Duplex Simplex Duplex LED Healthy Steady Red Steady Green Steady Green Ready Steady Green Steady Green Steady Green Run Steady Green Steady Green Steady Green System Healthy Steady Red Steady Red Steady Red Controller Status Equipment View System Health FALSE FALSE FALSE Processor Module A Online TRUE TRUE TRUE T9110 Processor Module A Health FALSE TRUE TRUE Module Processor Module A Ready TRUE TRUE TRUE Indications Processor Module B Online TRUE TRUE TRUE Processor Module B Health TRUE TRUE TRUE Processor Module B Ready TRUE TRUE TRUE Processor Module C Online TRUE TRUE TRUE Processor Module C Health TRUE TRUE TRUE Processor Module C Ready TRUE TRUE TRUE LED Healthy Steady Green Steady Red Steady Red Ready Steady Green Steady Green Steady Green Run Steady Green Steady Green Steady Green IO Module Status Equipment View A Module Online Status TRUE TRUE TRUE T9451 A Module Health Status TRUE FALSE FALSE Module A Module Ready Status TRUE TRUE TRUE Indications A Module Run Status TRUE TRUE TRUE A Module Shutdown Status FALSE FALSE FALSE B Module Online Status TRUE FALSE TRUE B Module Health Status TRUE FALSE TRUE B Module Ready Status TRUE FALSE TRUE B Module Run Status TRUE FALSE TRUE B Module Shutdown Status FALSE FALSE FALSE
Incorrect Fuse for T8311C Expander Interface Posted on June 1, 2020 by Brandy McNeil Incorrect Fuse for T8311C Expander Interface Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Trusted T8311C Expander Interface Incorrect Fuse Reference: 2020-06-001 Date: June 2020 This Product Notice informs you of an anomaly that exists with a small quantity of Trusted® T8311C Expander Interface modules. Nine modules were manufactured and released with undersized fuses. Correcting requires returning the product for repair or replacement. – Product Identification – The affected product is the Trusted T8311C Expander Interface module. Affected products may be identified by the product serial number. T20011037, T20021011, T20021021, T20021004, T20021014, T20021023, T20021009, T20021016, and T20021024. Affected product was manufactured January 2020 through February 2020. Only product matching one of the affected product serial numbers is subject to this notification. PRODUCT NOTICE Page 2 of 5 expanding human possibility™ For installed product, the product catalog number and serial number may be found on the module nameplate, located on the side of the module. The module must be removed to inspect the nameplate. The catalog number is located in the top right corner and the product serial number is located under the bar code graphic. In the example shown to the left, the catalog number is T8311C and the serial number is T18031001. This serial number does not match the affected product list and is shown here as an example only. For product still in its shipping carton, the product catalog number and serial number may be found on the carton label. The catalog number is located in the bottom left corner in the CAT field and the serial number is located under the bar code graphic. In the example shown to the left, the catalog number is T8311C and the serial number is T18031001. This serial number does not match the affected product list and is shown here as an example only. Important – Unopened product should be returned in its original shipping carton with factory seals intact. – Description – An anomaly exists with a small quantity of Trusted T8311C Expander Interface modules. Nine modules were manufactured and released with 2 Amp fuses instead of the required 3 Amp fuses. Modules may operate correctly for a short period of time but are expected to eventually experience internal slice faults. Modules where both slices experience this anomaly will execute a safe shutdown. Fuses are located internal to the module and are not field replaceable. Affected modules must be returned for repair or replacement. – Temporary Workarounds – No temporary workarounds are available. Follow the guidance in the Correction section of this document. PRODUCT NOTICE Page 3 of 5 expanding human possibility™ – Correction – Affected product must be returned for factory repair or replacement. • For Sensia customers, send an email to PA.spares&returns@sensiaglobal.com with the subject line “PN 2020-06-001 RAM Request”. Sensia will contact you with processing instructions. Contact your Sensia Account Manager or System Integrator if you have any questions. • For Rockwell customers, contact your local Rockwell Automation Distributor or Account Manager and request product repair or replacement. Be sure to mention PN 2020-06-001 when requesting replacement product. Contact your Rockwell Automation Account Manager or System Integrator if you have any questions. Rockwell Automation will accept requests for repair (where applicable) or replacement product for a period of 18 months from the initial publication of this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: • Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. • If applicable, refer to the Correction section of this document for correction instructions. Be sure to reference PN 2020-06-001 when requesting support. • All returns should be over packed to prevent shipping damage during transit. • Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. • If you need additional assistance, please contact Rockwell Automation or Sensia Technical Support. See Appendix A for local Rockwell Automation telephone numbers. Rockwell Automation customers without TechConnect℠ support contracts should reference this Product Notice when calling. • Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number PN1518 / 1127047. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. PRODUCT NOTICE Page 4 of 5 expanding human possibility™ Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us → Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
Kinetix 6200 and 6500 Safe Speed Control Module Unexpected Motion Posted on January 1, 2020 by Brandy McNeil Kinetix 6200 and 6500 Safe Speed Control Module Unexpected Motion Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Kinetix 6200 and 6500 Safe Speed Control Module Unexpected Motion Reference: 2020-01-001 Date: January 2020 This Product Notice informs you of a potential anomaly that exists with the Kinetix® 6200 and 6500 Safe Speed Control Modules. Under rare conditions, a short duration of unexpected motion may occur followed by a fault condition. PRODUCT NOTICE Page 2 of 7 expanding human possibility™ – Product Identification – The affected products are: Kinetix 6200 2094-SE02F-M00-S1 Sercos Safe Speed Control Module. Firmware versions through 1.050. Manufacturing date up to and including date code 2003, or third week of 2020. Kinetix 6500 2094-EN02D-M01-S1 Multi-Axis Safe Speed Control Module. Firmware versions through 3.005. Manufacturing date up to and including date code 2003, or third week of 2020. Note – If you are using an S1 (safe speed) drive, but not using the S1 functionality, you are not affected. Rockwell Automation recommends following the corrective actions in this document for possible future implementations using this functionality. Important – Product nameplates and carton labels will show the as shipped firmware release version. For installed product, the firmware may have been field updated. Prior to taking any action, you should verify the installed version of firmware using an online tool such as Rockwell Automation RSLinx®. For product still in its shipping carton, the product identification information can be found on the product’s carton label. The catalog number will be in the CAT field, the firmware revision will be in the FRN field, and the manufacturing date code will be in the DATE field. In the example shown to the left, the catalog number is 2094-EN02D-M01-S0, the firmware revision is 3.003, and the manufacturing date code is 2002, or the second week of 2020. The catalog number of this example ends in S0, which is not included in the Product Identification section. This image is provided as an example only and is not subject to this notification. PRODUCT NOTICE Page 3 of 7 expanding human possibility™ For product out of its carton, the product identification information can be found on the product’s nameplate, located on the side of the module. Note that the product must be removed to access the nameplate. The catalog number will be in the CAT NO field, the as shipped firmware version will be in the FIRMWARE VER field, and the manufacturing date code will be in the lower right corner to the left of the PLANT field. In the example shown to the left, the catalog number is 2094-EN02D-M01-S0, the firmware version is 3.003, and the manufacturing date code is 2002, or the second week of 2020. The catalog number of this example ends in S0, which is not included in the Product Identification section. This image is provided as an example only and is not subject to this notification. Important – Product nameplates and carton labels will show the as shipped firmware release version. For installed product, the firmware may have been field updated and should be verified prior to taking corrective actions. In RSLinx, the installed product firmware version can be found on the product’s Device Properties dialog, accessed by right clicking the product on the network device display, as shown above. In this example, the product is the 2094-EN20D-M01-S1 module. PRODUCT NOTICE Page 4 of 7 expanding human possibility™ The module identification information can be found on the Device Properties dialog. The product catalog number will be in the Device Name field and the as installed firmware version will be in the Revision field. In the example shown to the left, the catalog number string contains the catalog number 2094-EN02D-M01S1, or 2094-EN02D-M01-S1. The firmware version is 3.005. This product matches the product identification information shown above and is subject to this notification. – Description – A potential anomaly exists with the Kinetix 6200 and 6500 Safe Speed Control Modules. Under the following conditions, a short duration of unexpected motion may occur followed by a fault condition. Rockwell Automation analysis has determined that this anomaly can happen if the axis goes from moving to zero speed within 1 Overspeed Response Time cycle (per the drive’s safety configuration) prior to the Safe Stop 1 or Safe Stop 2 request. Important – This anomaly was found during testing. Product safety functionality is not affected by this anomaly. – Temporary Workarounds – Until corrective actions can be implemented, the following action should be taken: 1. Change the Stop Category of the drive to Safe Torque-Off. Important – The requirements to mitigate this anomaly vary by application. Contact Rockwell Automation Technical Support for application related questions. Reference this Product Notice PN 2020-01-001 when requesting support. Any temporary workarounds must be tested and confirmed prior to release to production. – Correction – Correction requires upgrading firmware. When available, product firmware may be downloaded from the Rockwell Automation Product Compatibility and Download Center (PCDC). Access the PCDC at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. PRODUCT NOTICE Page 5 of 7 expanding human possibility™ In the “search” field, enter the catalog number of your product. In the results list, click on the desired product or product group and then select the desired firmware from the “select a version” list. For Kinetix 6200 2094-SE02F-M00-S1 select version 1.051 or later. For Kinetix 6500 2094-EN02D-M01-S1 select version 3.006 or later. Click the “Downloads” button and then click the desired download option, Select Files or Firmware Only. Follow the instructions to complete the download and install the updated firmware. Important – Correction requires on site installation of upgraded product firmware. Hardware is not affected and may not be returned on this notification. Rockwell Automation will make corrected firmware available for a period of at least 18 months from the initial publication of this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice 2020-01-001 when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1092769. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. PRODUCT NOTICE Page 6 of 7 expanding human possibility™ Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 7 of 7 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
5069-SERIAL Compact 5000 I/O Serial Module Incorrect Firmware Posted on December 1, 2019 by Brandy McNeil 5069-SERIAL Compact 5000 IO Serial Module Incorrect Firmware Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. 5069-SERIAL Compact 5000 I/O Serial Module Incorrect Firmware Reference: 2019-12-001 Date: December 2019 This Product Notice informs you of an anomaly that exists with the Compact 5000 I/O Serial Module, catalog number 5069-SERIAL. Product manufactured from October 10, 2019, through November 14, 2019, was shipped with incorrect firmware. Product must be returned for replacement. – Product Identification – The affected product is the Compact 5000 I/O Serial Module, catalog number 5069-SERIAL, manufactured October 10, 2019 (date code 2019/10/10), through November 14, 2019 (date code 2019/11/14). Important – Use only the catalog number and date code to identify affected product. The product nameplate and carton label will show firmware version 1.011. However, all product with a date code within the affected product range of 2019/10/10 through 2019/11/14 has the incorrect firmware version 2.001 installed and is subject to this notification. PRODUCT NOTICE Page 2 of 5 expanding human possibility™ For installed product, the product identification information may be found on the product nameplate. The catalog number is in the CAT field. The date of manufacture is in the DATE field and is of the format YYYY/MM/DD where YYYY is the year, MM is the month number, and DD is the day of the month. For example, 2019/11/10 is November 10, 2019. In the example shown at the left, the catalog number is 5069-SERIAL and the manufacturing date is YYYY/MM/DD. If the manufacturing date were between 2019/10/10 and 2019/11/14 this product would be subject to this notification. For product still in its shipping carton, the product identification may be found on the carton label. The catalog number is in the CAT field. The date of manufacture is in the DATE field and is of the format YYYY/MM/DD where YYYY is the year, MM is the month number, and DD is the day of the month. For example, 2019/11/10 is November 10, 2019. In the example shown at the left, the catalog number is 5069-SERIAL and the manufacturing date is YYYY/MM/DD. If the manufacturing date were between 2019/10/10 and 2019/11/14 this product would be subject to this notification. Installed product may also be inspected by using RSLinx. Using RSLinx on a powered network, browse to the desired 5069-SERIAL module and select the device properties. The catalog number will display in the Device Name field and the installed firmware version will display in the Revision field. In the example shown to the left, the Device Name is 5069-SERIAL and the Revision is 1.011. This product has the correct firmware installed and no action is required. If the Revision had shown 2.001, this product would be subject to the actions of this notification. PRODUCT NOTICE Page 3 of 5 expanding human possibility™ – Description – An anomaly that exists with the Compact 5000 I/O Serial Module, catalog number 5069-SERIAL. Product manufactured from October 10, 2019, through November 14, 2019, was shipped with incorrect firmware. On a small number of product firmware version 2.001 was installed instead of the correct firmware version 1.011. – Temporary Workarounds – No workaround has been identified. Affected product must be replaced. – Correction – Correction requires replacement of identified affected product. For any product matching the catalog number and manufacturing date information in the Product Identification section of this document, return the product to your local Rockwell Automation Distributor, Sales Office, or other place of purchase and request replacement product. Reference this Product Notice 2019-12-001 when requesting replacement product. This product is not available for repair or exchange. New product still within its shipping carton should be returned with the factory seals intact. Rockwell Automation will accept requests for replacement product for a period of 18 months from the initial publication of this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. If applicable, contact your local Rockwell Automation Distributor or Sales Office for replacement. Make sure to reference this Product Notice when requesting replacement product. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1092645. Additional languages may also be available at the end of this article attached as downloadable PDF documents. PRODUCT NOTICE Page 4 of 5 expanding human possibility™ If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 5 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Click on Contact Us Phone, and then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
AADvance Controller Sequential Function Chart Execution Error Posted on October 2, 2019 by Brandy McNeil AADvance Controller Sequential Function Chart Execution Error Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. AADvance Controller Sequential Function Chart Execution Reference: 2019-10-002 Date: October 2019 This Product Notice informs you of a potential anomaly that exists with firmware for the AADvance controller. When using Sequential Function Charts (SFC), AND divergences in the AADvance controller may lead to unexpected execution behavior. Customers are advised to avoid the use of the AND construct until updated firmware can be applied. PRODUCT NOTICE Page 2 of 6 expanding human possibility™ – Product Identification – The affected products are AADvance controllers, catalog numbers T9110 and T9120, firmware versions 1.040.xx and prior. Firmware versions 1.040.xx and prior were released as part of S/W Issues 21 and prior. Note – Product firmware may have been upgraded in the field. For installed product, the installed firmware version should be verified using the AADvance 1715 Collection Tool prior to taking corrective action. Only product with installed firmware versions 1.040.xx and prior require corrective action. Important – Product hardware is not affected by this anomaly and may not be returned against this notification. Refer to the Corrections section of this document for firmware update information. For installed T9110 product, the product identification information may be found on the product nameplate, located on the right side of the product. The catalog number will be in the upper right corner the software issue is in the S/W Issue field. In the example shown to the left, the catalog number is T9110 and the software issue is 21. This product matches the information in the Product Identification section of this document. Prior to taking corrective action, the installed firmware version should be verified. Only product with installed firmware version 1.040.xx and prior require corrective action. For new T9110 product still within its carton, the product identification information may be found on the carton label. The catalog number will be in the CAT field and the software issue is contained in the VER field. The software issue is the numeric portion of the VER field. In the example shown to the left, the catalog number is T9110 and the version is K21. The software issue is the numeric portion of K21, or 21. This product must be firmware updated prior to installation and operation. 16119110730077 PRODUCT NOTICE Page 3 of 6 expanding human possibility™ For installed T9120 Eurocard product, the product identification information may be found on the product nameplate, located on the Eurocard connector. The catalog number will be in the top left corner and the software issue is in the SW field. In the example shown to the left, the catalog number is 9120, or T9120, and the software issue is 15. This product matches the information in the Product Identification section of this document. Prior to taking corrective action, the installed firmware version should be verified. Only product with installed firmware version 1.040.xx and prior require corrective action. For new T9120 product still within its carton, the product identification information may be found on the carton label. The catalog number will be in the CAT field and the software issue is contained in the VER field. The software issue is the numeric portion of the VER field. In the example shown to the left, the catalog number is T9120 and the version is K15. The software issue is the numeric portion of K15, or 15. This product must be firmware updated prior to installation and operation. The product identification information of these modules may also be obtained electronically using the Rockwell Automation AADvance 1715 Collection Tool. This tool may be downloaded from the Rockwell Automation Product Compatibility and Download Center (PCDC) at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. In the “search” field enter “AADvance 1715 Collection Tool” and select the latest version for download and installation. Use of the tool is described in Rockwell Automation Knowledgebase Article ID 68174. In the collection tool, the output will list the details for each module in the system. T9110 and T9120 modules will be shown as Processor, with the type and firmware shown in the “Currently running operational firmware” line. In the example below, the example below, the module type is 9110, or T9110, and the firmware version is 1.040.5. This product is within the firmware revisions for this anomaly and is subject to this notification. PRODUCT NOTICE Page 4 of 6 expanding human possibility™ – Description – A potential anomaly exists with firmware for the AADvance controllers catalog numbers T9110, software issues up through 21, and T9120, software issues up through 15. When using Sequential Function Charts (SFC), AND divergences in the AADvance controller may lead to unexpected execution behavior. Customers are advised to avoid the use of the AND construct until updated firmware can be applied. At this time, Rockwell Automation does not support the use of SFC in safety related applications, regardless of the version of Workbench that is used. The following is from the AADvance Functional Safety System Implementation document, chapter 4, specific to Workbench 2.x: “Language Selection … Sequential Function Chart (SFC) (not supported by Workbench 2.0 in a safety related application)” – Temporary Workarounds – Customers are advised to avoid the use of SFC when programming a safety related application. If SFC use is required, the application must be fully tested to make sure all AND constructs resolve properly. – Correction – Important – Hardware is not affected by this anomaly and may not be returned against this notification. Correction requires updating your AADvance T9110 and T9120 controllers to firmware version 1.41 or later. When available, corrected firmware can be downloaded from the Rockwell Automation Product Compatibility and Download Center (PCDC). Access the PCDC at https://compatibility.rockwellautomation.com/Pages/MultiProductDownload.aspx?crumb=112. In the “search” field, enter AADvance. Select AADvance for the T9110 and AADvance Eurocard for the T9120. Firmware correcting this anomaly will be available for a period of at least 18 months from the initial publication of this Product Notice or initial firmware posting on the PCDC. PRODUCT NOTICE Page 5 of 6 expanding human possibility™ – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1090854. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 6 of 6 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062
Trusted T8311C Expander Interface Does Not Perform Hot Swap As Expected Posted on October 1, 2019 by Brandy McNeil Trusted T8311C Expander Interface Does Not Perform Hot Swap As Expected Product Safety Group 1201 South Second Street Milwaukee, WI USA 53204 productsafety@ra.rockwell.com expanding human possibility™ PRODUCT NOTICE Notice of Potential Product Concern Rockwell Automation issues a Product Notice when it identifies a product(s) anomaly that may cause commercial or customer satisfaction concerns. Trusted T8311C Expander Interface Does Not Perform Hot Swap As Expected Reference: 2019-10-001 Date: October 2019 This Product Notice informs you of a potential anomaly that exists with the Trusted T8311C Expander Interface. During a hot swap procedure, the module normally detects the release of the module latches indicating a pending module removal. If a second module has been installed, the system will pass control to the second module and shut down the module pending removal. On some Expander Interface modules, the release detection does not operate and the automatic hot swap does not occur. – Product Identification – The affected product is the Trusted T8311C Expander Interface with manufacturing dates from June 1, 2018 through August 21, 2019, or serial number date codes of T1806 through T1908. Product that has already been returned and updated may be identified either through the serial number or by the placement of a red dot next to the serial number on the carton label and nameplate. A listing of product within the affected date code range that has been updated as of the release of this notification is included as Appendix B of this letter. PRODUCT NOTICE Page 2 of 5 expanding human possibility™ The module identification information may be found on the module nameplate, located on the side of the module. The catalog number will be in the upper right corner and the manufacturing date code will be the first five characters of the serial number, located under the serial number bar code. In the example shown to the left, the catalog number is T8311C and the serial number is T18031001, or date code T1803. The manufacturing date of this product is prior to the affected date code range of T1803 through T1908 and would not be affected by this anomaly. This image is shown as an example only. For product still in its shipping carton, the product identification information is found on the carton label. The catalog number is in the lower left in the CAT field and the manufacturing date code will be the first five characters of the serial number, located under the serial number bar code in the lower left corner. In the example shown to the left, the catalog number is T8311C and the serial number is T18031001, or date code T1803. The manufacturing date of this product is prior to the affected date code range of T1803 through T1908 and would not be affected by this anomaly. This image is shown as an example only. – Description – A potential anomaly exists with the Trusted T8311C Expander Interface. During a hot swap procedure, the module normally detects the release of the module latches indicating a pending module removal. If a second module has been installed, the system will pass control to the second module and shut down the module pending removal. On some Expander Interface modules, the release detection does not operate and the automatic hot swap does not occur. – Temporary Workarounds – No temporary workaround has been identified. Customers are advised to implement the corrective actions in the following section. PRODUCT NOTICE Page 3 of 5 expanding human possibility™ – Correction – Customers requesting repair or exchange should submit a request for a Return Material Authorization (RMA) by sending an email to returns@ra.rockwell.com with subject line “PN 2019-10-001 RMA Request”. An RMA will be returned by email with processing instructions. Rockwell Automation will accept requests for repair or exchange product for a period of 18 months from the initial publication of this Product Notice. – Requested Customer Action – Rockwell Automation requests you take the following actions: Check if you have a product affected by this Product Notice. Refer to the Product Identification and Description sections of this document for product identification assistance. All returns should be over packed to prevent shipping damage during transit. Continue to check incoming shipments for potentially affected product. Product in transit or in non-Rockwell Automation inventory may continue to contain potentially affected product for a period of time after the publication of this document. If you need additional assistance, please contact Rockwell Automation Technical Support. See Appendix A for local telephone numbers. Customers without TechConnect℠ support contracts should reference this Product Notice when calling. Customers with TechConnect support contracts may be able to chat online with support representatives. Reference this Product Notice when connected to a support engineer. The most current version of this Product Notice is posted on the Rockwell Automation Support Center, http://www.rockwellautomation.com/knowledgebase, as ID number 1090459. Additional languages may also be available at the end of this article attached as downloadable PDF documents. If this Product Notice does not affect you because you do not have the products any longer, or if you are a Distributor, Rockwell Automation asks that you forward a copy of this notice, with any identifying documentation, immediately to the person or company that now has the product. We also ask that you contact Rockwell Automation Technical Support and provide the location of the affected units. We appreciate your immediate cooperation. If you have any questions, please contact us. Sincerely, ROCKWELL AUTOMATION You can register for Automatic Product Safety Advisories and Product Notices from Rockwell Automation by email. Go to the Support web page at http://www.rockwellautomation.com/support and click the Search Knowledgebase – Get Answers link. Sign in with your TechConnect Account or free Rockwell Automation Member Account and you can subscribe to important product updates, including Product Safety Advisories and Product Notices. Trademarks not belonging to Rockwell Automation are property of their respective companies. PRODUCT NOTICE Page 4 of 5 expanding human possibility™ Appendix A Regional Technical Support Information The following list can help you to contact the correct technical support center for your location. If your country is not listed, you can find a customer support number for your location by going to the Rockwell Automation Knowledgebase as https://rockwellautomation.custhelp.com. Mouse over Support and select Find Local Support, then enter your location information. If you have a TechConnect℠ support contract, please use the telephone number supplied to you with the contract. Region / Country Phone Number ( ) International Code Region / Country Phone Number ( ) International Code Asia/Pacific Europe Australia 1 800 762 593 Austria (49) 211 41553 664 China 400 620 6620 Belgium (32) 2 716 8411 Hong Kong +852 2887 4666 Czech Republic (420) 28401 5911 India 1 800 2000 121 Denmark (45) 43 466 006 Japan 03 3206 2785 Finland (358) 958 447 419 Korea (82) 2 2188 4400 France (33) 825303132 Malaysia 1 800 80 4851 Germany (49) 211 41553 664 New Zealand 0800 27 27 25 Hungary (420) 28401 5911 Taiwan 080 902 0908 Ireland (44) 01908 635245 Thailand (66) 2936 1500 Italy (Brescia, Milano e Padova) (39) 199 11 99 00 Caribbean Italy (Bologna,Firenze,Napoli, Roma e Torino) (39) 199 11 99 22 All Countries (English) (1) 440 646 3223 Morocco (33) 825303132 All Countries (Español) (1) 440 646 3650 Netherlands (31) 10 266 55 80 Central America Poland (48) 22 32 60 707 Argentina 800.666.0320 Portugal (1) 440 646 3223 Belize (1) 440 646 3650 Slovakia (420) 284015911 Bolivia (54) 800 10 0632 Spain (34) 902 30 93 30 Brazil (55) 11 5189 9500 Sweden (46) 46 19 93 91 Chile 800.53.0012 Switzerland (German) (41) 0844 84 84 11 Colombia 01.800.700.2107 Switzerland (French) (41) 0844 84 84 12 Costa Rica 0800.013.1215 Switzerland (Italian) (41) 0844 84 84 13 Ecuador 58.212.949.0611 United Kingdom (44) 01908 635245 El Salvador (52) 55 5246 2010 North America Guatemala 1.800.288.0108 Canada (1) 440-646-3223 Honduras (52) 55 5246 2010 United States (1) 440-646-3223 Mexico 001.888.365.8677 Nicaragua (52) 55 5246 2010 Panama 001.800.203.3475 Paraguay (54) 11 5554 4000 Peru 0800.535.36 Suriname (1) 440 646 3650 Uruguay (54) 11 5554 4000 Venezuela 800.1.00.3062 PRODUCT NOTICE Page 5 of 5 expanding human possibility™ Appendix B Identifying Updated Product Product that has been factory updated can be identified by the product serial number or by a red dot to the right of the serial number on the product nameplate or carton label. If your product’s serial number is listed below or if your product’s nameplate or carton label has a red paint dot to the right of the serial number, your product has been updated for this anomaly and no action is required on your part. T18101002 T18111013 T18101003 T19011004 T18111002 T19051026 T18111003 T19051030 T18111004 T19051032 T18111005 T19051043 T18111008 T19051050 T18111011 T19051052 T18111012 Product updated prior to the use of the red paint dot may be identified by the serial number listed on the product’s nameplate or carton label. If the serial number of your T8311C is listed here, your product has been updated for this anomaly and no action is required. Product that has been factory updated for this anomaly may be identified by a red paint dot located to the right of the serial number on the product nameplate. If the nameplate or carton label of your T8311C contains a red paint dot as shown in the example image to the left, your product has been updated for this anomaly and no action is required.
